Larson Hyundai is staffed with the best in expert technicians who provide quality Hyundai repair and maintenance.Larson Hyundai is staffed with the best in expert technicians who provide quality Hyundai repair and maintenance.
Words of wisdom from a former customer and employee
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Reviews from the web
SureCritic
4.6/5
2,996 votes
Facebook
4/5
100 votes
Carfax
4.3/5
136 reviews
Google review summary
4.4
(1,093)
Reviews
All
finance101
job39
pressure39
oil27
+6
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Joseph Allen
Local Guide·66 reviews·44 photos
2 days ago
NEW
The worst of the worst.
Full disclosure: I not only bought here, but I worked here as a salesperson. … More
1
Jamie Stocker
1 review
a week ago
NEW
We recently had a really bad experience with two different used car lots. After our van broke down and left us stranded.
We wanted to make sure our next vehicle was a reliable one with amazing … More
Larson Hyundai (Owner)
a week ago
Jamie Stocker, we're happy you found our staff to be so supportive during your experience here at Larson Hyundai.
Asrina Kabeer
Local Guide·23 reviews·12 photos
a month ago
I just have to say how happy I was with my experience with Larson Hyundai and Rochelle! She was absolutely amazing. She greeted us at the door with so much excitement and my husband and I really bonded with her. We walked in on not thinking … More
Larson Hyundai (Owner)
a month ago
Asrina Kabeer, your satisfaction is our top priority. Thank you so much for your positive comments about Larson Hyundai!
Larry Schodroski
9 reviews
3 days ago
NEW
Made a call and was told they had a car I was looking for. I spoke with an older gentleman and was told to come in and see him. When I arrived I was handed off to a different person. Not as knowledgeable and experienced. Once we agreed on … More
1
Larson Hyundai (Owner)
2 days ago
Larry, we're sorry to hear your experience was less than pleasing. Please feel free to share additional detail with our team at larsoncares@looklarson.com.
Larson Hyundai
https://www.larsonhyundai.com › te...
Customer Reviews, Testimonials - Tacoma
Great customer service. They were able to get me in before my maintenance package window and great with email correspondence. I had my 2 young sons with me and ...
Cars.com
https://www.cars.com › ... › Reviews
Larson Hyundai Reviews - Tacoma, WA
Horrible manager and a joke!! ... Do Not get your car fix here unless you want to get ripped off. One problem lead to another. Rude service especially their ...
3.7
(271)
SureCritic
https://www.surecritic.com › reviews
Larson Hyundai | Tacoma, WA | Verified Reviews
After 8 years of submitting a 4-5 star rating, the current rating is a reflection of the latest service visit that was severely lacking in quality. This visit ...
4.6
(2,996)
DealerRater
https://www.dealerrater.com › dealer
Larson's Hyundai - Hyundai, Service Center - Dealership Ratings
228 Reviews of Larson's Hyundai - Hyundai, Service Center Car Dealer Reviews & Helpful Consumer Information about this Hyundai, Service Center dealership ...
Facebook · Larson Hyundai
1.2K+ followers
Larson Hyundai | Tacoma WA
Larson Hyundai, Tacoma, Washington. 1212 likes · 8 talking about this · 2240 were here. The Premier Hyundai Dealership in Tacoma, Washington....
4.0
(100)
Carfax
https://www.carfax.com › Reviews-...
Larson Hyundai Dealership in Tacoma, WA
Courteous, efficient service. The service department is well maintained and the customer service personnel and mechanics are top notch.
4.3
(136)
Kelley Blue Book
https://www.kbb.com › dealers › lar...
Larson Hyundai in Tacoma, WA | Rated 4.6 Stars
They try to get you to sign up for everything and make you believe it is included in the price. Don't return your calls . The finance department who go over ...
4.6
(1,194) · Get free price quote
DealerRater
https://www.dealerrater.com › dealer
Larson's Hyundai - Hyundai, Service Center - Dealership Reviews | Page 23
My experience at Larson Hyundai was a great one! Both Andrew and Captain were very friendly and helpful at getting me into the car that fit my needs and ...
Better Business Bureau
https://www.bbb.org › profile › rob...
Robert Larson Hyundai | Better Business Bureau® Profile
This organization is not BBB accredited. New Car Dealers in Tacoma, WA. See BBB rating, reviews, complaints, & more.
Questions related to your search
Are Hyundai cars any good?
Is Hyundai a good car UK?
Feedback
Other searches
Joseph Allen
Local Guide·66 reviews·44 photos
2 days ago
NEW
The worst of the worst.
Full disclosure: I not only bought here, but I worked here as a salesperson.
Nobody here cares about employees or customers. The management is all about the almighty dollar.
You will get lied to. They will try to cheat you. This is all thanks to greedy, terrible ownership and management.
This place is a prime example of why everyone from car manufacturers to customers hate dealerships.
Management treats the employees like shit. The general sales manager, Don, is among the worst humans I've ever met. He will tell you things like "you need to wear a suit when it's hot so the customers feel sorry for you and they'll buy from you." He will also call his employees "fucking losers" and "worthless" one week into the month if you haven't sold the number of cars that he thinks you should have. This is after you break a monthly goal by over $300,000. He is also a thief. He will also ask you, as a customer, to lie on your credit application.
The general manager, Mike, acts like he's on your side but ends up being a turncoat. If you tell him that the GSM is harassing employees he will go to HR and have HR change the harassment policy so they are no longer disobeying it.
As a customer they will charge you ridiculous markups, charge you $400 for unnecessary add-ons that cost them $3 and try to sell you a rate for financing that is 2% higher than what you deserve
They steal. They lie. They omit truth. None of them are exempt. When you are led by liars, you either have to follow the course or quit.
The service department might even be worse. In the time I was there they couldn't keep a service manager longer than 2 months because it was such a mess and they couldn't get any support.
Don't go to this one. If you do just use them as a point of reference. If you go anywhere else you will realize how badly you are treated at Larson. Any Larson.
I say any Larson, because this starts at the top. If you saw the emails sent from the owners, the Larsons, to the employees it would make you blush. They don't have the guts to say anything to your face, but they will call you every name in the book over email. Just a bunch of keyboard warriors.
Just look at how they respond to complaints on this Google review board. They don't even offer to fix anything. They just say thank you for letting us know. You shouldn't need any other information to realize that these people don't care.
If this is the kind of business that you want to give money to, then more power to you. I just think everybody needs to know exactly how they operate.
Good luck in your car search. Remember to always get your financing from your bank before you go to the car dealership. Don't ever pay for their stupid add-ons, like Brake Plus. Don't ever pay their ridiculous "dealer markups" because I guarantee there is at least one dealership in the area that doesn't charge them. If you pay a dealer markup, it's almost impossible to trade in your car in the next 5 years. You'd be too far underwater. These people don't care about that though. It's just greed with them.
Knowledge is power. Don't go into any situation not knowing what to expect.
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Thumbnail Image
265+
OverviewReviewsPhotosBy ownerUsed CarsProductsAbout
Reviews from the web
SureCritic
4.6/5
2,996 votes
Facebook
4/5
100 votes
Carfax
4.3/5
136 reviews
Google review summary
4.4
(1,093)
Reviews
All
finance101
job39
pressure39
oil27
+6
Sort by
Most relevant
Newest
Highest
Lowest
Joseph Allen
Local Guide·66 reviews·44 photos
2 days ago
NEW
The worst of the worst.
Full disclosure: I not only bought here, but I worked here as a salesperson. … More
1
Jamie Stocker
1 review
a week ago
NEW
We recently had a really bad experience with two different used car lots. After our van broke down and left us stranded.
We wanted to make sure our next vehicle was a reliable one with amazing … More
Larson Hyundai (Owner)
a week ago
Jamie Stocker, we're happy you found our staff to be so supportive during your experience here at Larson Hyundai.
Asrina Kabeer
Local Guide·23 reviews·12 photos
a month ago
I just have to say how happy I was with my experience with Larson Hyundai and Rochelle! She was absolutely amazing. She greeted us at the door with so much excitement and my husband and I really bonded with her. We walked in on not thinking … More
Larson Hyundai (Owner)
a month ago
Asrina Kabeer, your satisfaction is our top priority. Thank you so much for your positive comments about Larson Hyundai!
Larry Schodroski
9 reviews
3 days ago
NEW
Made a call and was told they had a car I was looking for. I spoke with an older gentleman and was told to come in and see him. When I arrived I was handed off to a different person. Not as knowledgeable and experienced. Once we agreed on … More
1
Larson Hyundai (Owner)
2 days ago
Larry, we're sorry to hear your experience was less than pleasing. Please feel free to share additional detail with our team at larsoncares@looklarson.com.
Larson Hyundai
https://www.larsonhyundai.com › te...
Customer Reviews, Testimonials - Tacoma
Great customer service. They were able to get me in before my maintenance package window and great with email correspondence. I had my 2 young sons with me and ...
Cars.com
https://www.cars.com › ... › Reviews
Larson Hyundai Reviews - Tacoma, WA
Horrible manager and a joke!! ... Do Not get your car fix here unless you want to get ripped off. One problem lead to another. Rude service especially their ...
3.7
(271)
SureCritic
https://www.surecritic.com › reviews
Larson Hyundai | Tacoma, WA | Verified Reviews
After 8 years of submitting a 4-5 star rating, the current rating is a reflection of the latest service visit that was severely lacking in quality. This visit ...
4.6
(2,996)
DealerRater
https://www.dealerrater.com › dealer
Larson's Hyundai - Hyundai, Service Center - Dealership Ratings
228 Reviews of Larson's Hyundai - Hyundai, Service Center Car Dealer Reviews & Helpful Consumer Information about this Hyundai, Service Center dealership ...
Facebook · Larson Hyundai
1.2K+ followers
Larson Hyundai | Tacoma WA
Larson Hyundai, Tacoma, Washington. 1212 likes · 8 talking about this · 2240 were here. The Premier Hyundai Dealership in Tacoma, Washington....
4.0
(100)
Carfax
https://www.carfax.com › Reviews-...
Larson Hyundai Dealership in Tacoma, WA
Courteous, efficient service. The service department is well maintained and the customer service personnel and mechanics are top notch.
4.3
(136)
Kelley Blue Book
https://www.kbb.com › dealers › lar...
Larson Hyundai in Tacoma, WA | Rated 4.6 Stars
They try to get you to sign up for everything and make you believe it is included in the price. Don't return your calls . The finance department who go over ...
4.6
(1,194) · Get free price quote
DealerRater
https://www.dealerrater.com › dealer
Larson's Hyundai - Hyundai, Service Center - Dealership Reviews | Page 23
My experience at Larson Hyundai was a great one! Both Andrew and Captain were very friendly and helpful at getting me into the car that fit my needs and ...
Better Business Bureau
https://www.bbb.org › profile › rob...
Robert Larson Hyundai | Better Business Bureau® Profile
This organization is not BBB accredited. New Car Dealers in Tacoma, WA. See BBB rating, reviews, complaints, & more.
Questions related to your search
Are Hyundai cars any good?
Is Hyundai a good car UK?
Feedback
Other searches
Joseph Allen
Local Guide·66 reviews·44 photos
2 days ago
NEW
The worst of the worst.
Full disclosure: I not only bought here, but I worked here as a salesperson.
Nobody here cares about employees or customers. The management is all about the almighty dollar.
You will get lied to. They will try to cheat you. This is all thanks to greedy, terrible ownership and management.
This place is a prime example of why everyone from car manufacturers to customers hate dealerships.
Management treats the employees like shit. The general sales manager, Don, is among the worst humans I've ever met. He will tell you things like "you need to wear a suit when it's hot so the customers feel sorry for you and they'll buy from you." He will also call his employees "fucking losers" and "worthless" one week into the month if you haven't sold the number of cars that he thinks you should have. This is after you break a monthly goal by over $300,000. He is also a thief. He will also ask you, as a customer, to lie on your credit application.
The general manager, Mike, acts like he's on your side but ends up being a turncoat. If you tell him that the GSM is harassing employees he will go to HR and have HR change the harassment policy so they are no longer disobeying it.
As a customer they will charge you ridiculous markups, charge you $400 for unnecessary add-ons that cost them $3 and try to sell you a rate for financing that is 2% higher than what you deserve
They steal. They lie. They omit truth. None of them are exempt. When you are led by liars, you either have to follow the course or quit.
The service department might even be worse. In the time I was there they couldn't keep a service manager longer than 2 months because it was such a mess and they couldn't get any support.
Don't go to this one. If you do just use them as a point of reference. If you go anywhere else you will realize how badly you are treated at Larson. Any Larson.
I say any Larson, because this starts at the top. If you saw the emails sent from the owners, the Larsons, to the employees it would make you blush. They don't have the guts to say anything to your face, but they will call you every name in the book over email. Just a bunch of keyboard warriors.
Just look at how they respond to complaints on this Google review board. They don't even offer to fix anything. They just say thank you for letting us know. You shouldn't need any other information to realize that these people don't care.
If this is the kind of business that you want to give money to, then more power to you. I just think everybody needs to know exactly how they operate.
Good luck in your car search. Remember to always get your financing from your bank before you go to the car dealership. Don't ever pay for their stupid add-ons, like Brake Plus. Don't ever pay their ridiculous "dealer markups" because I guarantee there is at least one dealership in the area that doesn't charge them. If you pay a dealer markup, it's almost impossible to trade in your car in the next 5 years. You'd be too far underwater. These people don't care about that though. It's just greed with them.
Knowledge is power. Don't go into any situation not knowing what to expect.