ReScore Reviews™ (34)
We appreciate the feedback and will share this with our staff.
I am sorry to hear your visit did not go well.
It looks like the confusion is in the service intervals.
Your Sante Fe was delivered new with full synthetic oil bringing the oil service interval to 7,500 miles.
During your visit, a synthetic blend oil was selected making the interval go to 5,000 miles.
If this was done by mistake, or not fully explained, I am more than happy to drain the blend and put in full synthetic.
Let me know if this works for you and what your availability is.
I look forward to hearing from you.
Have a great day.
Thank you for the kind words and support, Juan.
We look forward to seeing you again!
Thank you for taking the time to complete the survey.
This will be shared with our staff to help improve our processes.
I apologize the visit did not well this time around.
The driver side front tire had a nail in it and it was repaired. Are you still losing air in the tire?
We will also notify you when the parts arrive and get you in right way for the recalled part.
We appreciate your business and look forward to seeing you again.
Is there anything else I can do for you to make things right?
I look forward to hearing from you soon.
We appreciate you taking the time to complete the survey.
This will be shared with the staff to go over areas we can improve in.
I understand you feel the service advisor was rude to you. Is there a specific thing that happened so I can make the proper correction?
I want to make sure we make things right by you so I will look forward to hearing from you soon.
Have a good day.
The entire service process at Larson Hyundai is exceptional. They provide great maintenance service and wash and vacuum your car.
Having a comfortable waiting area is a plus. Complimentary beverages, vending machine for snacks at a reasonable price, comfy seating and a TV.