Overview

Overall Rating 4.52/5Overall Rating 4.52/5Overall Rating 4.52/5Overall Rating 4.52/5rating 4.52

864 Reviews

ReScore Reviews™ (24)

ReScore
Overall Rating 4.1666667/5Overall Rating 4.1666667/5Overall Rating 4.1666667/5Overall Rating 4.1666667/5rating 4.1666667
Original
Overall Rating 2.08333/5Overall Rating 2.08333/5rating 2.08333rating 2.08333rating 2.08333
92% Would Recommend
100% Business Response
Latest Review about 4 hours ago

Reviews


Verified Customer
Port Orchard, WA
2009 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
Competitive pricing
Larson’s bid for a timing belt was almost $200 less than a rival dealership. The work was fast, my car is great!

RS
Ronald S.
Roy, WA
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Super Service
Great service. Covered all recalls. Hand wash and vacuum when service is finished.

WL
William L.
University Place, WA
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2018 Category: Service
Srvice
Excellent service from the checkin to the checkout

Verified Customer
University Place, WA
2014 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Because of Marisa the service agent.
Marisa is an awesome person. She is very kind, helpful and polite. I always
make sure to come in on the days that she works.

Verified Customer
Tacoma, WA
2013 Hyundai Veloster
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Fine
Okay

Verified Customer
Lakewood, WA
2007 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
auto serv oil change aug 4, 2018
thanks, see y'all at by next service

Verified Customer
Steilacoom, WA
2017 Hyundai Ioniq Hybr
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/30/2018 Category: Service
Communication
I am not happy with Larson
JAMES E. from Larson Hyundai responded on 07/31/2018

Hello Joe,

I apologize for any miscommunications that occured. 
If you're available, I would like to discuss what happened and how we can make things right for you.

thank you

James Ellis
Service Manager
jamesellis@looklarson.com
253-671-6527


Verified Customer
Spanaway, WA
2015 Hyundai Azera
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/28/2018 Category: Service
Good Service
Marisa is a pleasure to work with professional and courteous should be promoted and given more responseability

JM
Jason M.
Olympia, WA
2008 Hyundai Veracruz
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2018 Category: Service
everything exactly how it should
Great communication, more than fair repair Bill, friendly.

JP
Jason P.
Lakewood, WA
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2018 Category: Service
Great service
Took my car in for an oil change. They were on time and gave my car back to me clean. The service advisor was helpful and gave me information about what else needs attention with out pressuring me into getting it done.

TM
Thomas M.
Tacoma, WA
2018 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2018 Category: Service
Oil changes
All were present and helped in the process. Due to my limited I always look for the best deal. Please send me your specials when I am due for services, thank you. Tom.

CF
Chris F.
Graham, WA
2013 Hyundai Elantra
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/21/2018 Category: Service
Not as good as expecting
I'm still having the same problem I did when it went to the shop.
JAMES E. from Larson Hyundai responded on 07/23/2018

Hello Chris,

I apologize you are have the same transmission issues as before.
I reviewed your repair order and did not find anything pertaining to your transmission or an issue to look at a failure.
I am more than happy to schedule you in to look at your transmission at a time good for you.  This diagnosis will be at no cost to you.

Please let me know what works best.
I look forward to hearing from you.

Have a great day.

James Ellis
Service Manager
jamesellis@looklarson.com


JH
Jackie H.
Tacoma, WA
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
very courteous service
Completed service in time given. Process was smooth and all the service personnel are very courteous.

SS
Stevie S.
Gig Harbor, WA
2012 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
Amazing Accomodation
Even on a busy day with high temperature weather and tense customers the staff were kind, fun, fast and friendly. Any mistakes were rectified quickly, wait times were apologized for often and the experience was overall very enjoyable.

DM
David M.
Chehalis, WA
2017 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
Always easy and fast service done. Always happy.
Long story short, Summer Dawn is the best service adviser in the world!

BM
Brian M.
Lakewood, WA
2016 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
good shop
all is well after latest oil change

Verified Customer
Auburn, WA
2017 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/16/2018 Category: Service
Hyundai Service
Great Service on this visit.

SB
Sunday B.
Tacoma, WA
2008 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
GREAT SERVICE
EFFICIENT; REASONABLE FEES

KW
Kacee W.
Federal Way, WA
2016 Hyundai Tucson
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/15/2018 Category: Service
Warranty work
Overall service was great, would have appreciated more prompt communication.

SJ
Sharon J.
Tacoma, WA
2016 Hyundai Tucson
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/14/2018 Category: Service
Service Appointment
Look at my concerns regarding service area reception