Overview

Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5Overall Rating 4.73/5rating 4.73

103 Reviews

95% Would Recommend
Latest Review 6 days ago

Reviews


PF
Philip F.
Huntsville, AL
Pontiac Firebird
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/16/2018 Category: Service
Philip said he was not completely satisfied with the cost of the service.
This review was collected via phone interview by Customer Research Inc.

KC
Kevin C.
Huntsville, AL
Jeep Liberty
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Kevin said the employees did everything they said they were going to do, they were on time and did a really good job.
This review was collected via phone interview by Customer Research Inc.

JA
Jan A.
Huntsville, AL
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Jan said that the place was very nice and courteous.
This review was collected via phone interview by Customer Research Inc.

RM
Robert M.
Huntsville, AL
GMC Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Robert said they were quick, fairly priced and convenient.
This review was collected via phone interview by Customer Research Inc.

SL
Steven L.
Madison, AL
Ford Taurus
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
08/11/2018 Category: Service
Steven said the employees wanted to repair more than was necessary.
This review was collected via phone interview by Customer Research Inc.
Kimberly J. from LBJ Automotive Inc. responded on 08/15/2018

I am so sorry that you feel this way. But, as you re call, you came in saying another shop stated that your “strut was warped”. Struts do not get warped unless you hit something. We did find loose/worn bushings. But your brake rotors were extremely warped. This was a significant vibration. I thought this may be your actual problem. I heard you were not happy wih the price of the brakes and called, you did not answer or return my call. I think you should edit this bad rating as it does not reflect what happened.


RM
Robert M.
Valhermoso Springs, AL
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Robert said the staff told him what was wrong with his vehicle and they called him the same day.
This review was collected via phone interview by Customer Research Inc.

BM
BARBARA M.
Huntsville, AL
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018
Service on our 1998 Ford F-160 pick up
Excellent Service and did a great job in fixing the driver's side window. We always take our work to LBJ Automotive. Very Highly Recommended.

BJ
Beverly J.
Harvest, AL
Ford Taurus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Spoke with Denise. She said she was really happy with their service.
This review was collected via phone interview by Customer Research Inc.

GN
Garnet N.
Huntsville, AL
Nissan Frontier
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/06/2018 Category: Service
Garnet said the employees had his vehicle in and out in a timely manner.
This review was collected via phone interview by Customer Research Inc.

GH
Gage H.
Eva, AL
Chevrolet Silverado 1500
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018 Category: Service
Gage said the staff is pretty good about the time and got everything done.
This review was collected via phone interview by Customer Research Inc.

CB
Charles B.
Huntsville, AL
Toyota Tacoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2018 Category: Service
Spoke with Kay. She said she was very pleased with everything about the experience.
This review was collected via phone interview by Customer Research Inc.

KS
Kayvon S.
Madison, AL
Mercedes-Benz E320
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2018 Category: Service
Kayvon said the staff have good customer service. He said keep up the good work.
This review was collected via phone interview by Customer Research Inc.

AS
Anthony s.
Huntsville, AL
Acura Integra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/25/2018 Category: Service
Spoke with Anthony. He said the service at this business is really good.
This review was collected via phone interview by Customer Research Inc.

AB
Alisha B.
Huntsville, AL
Ford Fusion
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2018 Category: Service
Alisha said the staff was helpful and understanding when they had a problem. They're super friendly, and they didn't mind her calling multiple times to find out what was going on. She appreciates that.
This review was collected via phone interview by Customer Research Inc.

RT
Roger T.
Huntsville, AL
Mazda B3000
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/19/2018 Category: Service
Roger said he was not happy with the service. He said the business kept his vehicle for 6 days before it was diagnosed. He said they were repairing the wrong things and he said the gears were not working properly and they charged him $200. He said the gears are still not working properly.
This review was collected via phone interview by Customer Research Inc.

MU
Mathew U.
Huntsville, AL
Chevrolet Cruze
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018 Category: Service
Mathew said the quality of work and the customer service is good.
This review was collected via phone interview by Customer Research Inc.

MN
MICHAEL N.
Owens Cross Roads, AL
Honda Accord Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018
2009 Accord service 10jul2018
The usual courteous, profession and efficient service. Mechanic came out to chat and covered the details of the service performed. Answered my questions to my satisfaction.

SH
STEVE H.
Eva, AL
Honda Civic Sdn
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/28/2018
Always Trustworthy
LBJs has been my trusted mechanic for more than 10 years. From my Honda Civic to my diesel F250.

VH
Victoria H.
Huntsville, AL
Toyota Avalon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Victoria said the staff is very good and she loves them. They're nice and honest and their bathroom was very clean. She said it was the nicest bathroom she's been to. They were kind and offered her a ride home. She appreciates that they didn't overcharge her.
This review was collected via phone interview by Customer Research Inc.

DS
David S.
Huntsville, AL
Oldsmobile Eighty-Eight
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
David said they are honest and straightforward. They get the work done when they say they will. Chris is a good guy, as well as the guys in the back. Jason the cashier is very helpful.
This review was collected via phone interview by Customer Research Inc.