Hi Vinh, we do apologize if we didn't meet your expectations 100%. Our goal is to be your # 1 go to automotive shop. Once your vehicle was towed in, after missing 2 scheduled appointments, we found that you had created a bigger issue when you tried to repair the vehicle yourself. This in-turn caused the repair to take additional time because more work was necessary to correct the mistake you had made to the engine. I'm glad our technician was able to correct the problem without having to replace any major components and now your vehicle is back to driving properly. We value your business and we will always strive to give you the best experience possible. Some circumstances are beyond our control but I guarantee we will always be professional and get your vehicle back as quickly as possible and repaired correctly. Thank you visiting us and we hope to see you again.
Sorry Alice that your experience with us was anything less than superior. Your vehicle came in overheating and we found your radiator cracked and leaking. We did however only replace your radiator and not any hoses. After the repairs where made, we performed a test drive to confirm your cooing system was operating properly and found no other issues. If we have done anything in error I do apologize and we will make every effort to have you 100% satisfied with the repairs we have made to your vehicle.
Sorry Ovidio for you having to wait longer than you expected. Vehicles of today are quit more complicated to diagnose and repair with all the computers, sensors, and wiring involved. In order to determine why your vehicle is running poorly, it requires extensive testing to confirm the exact failure of your vehicle. There is a misconception that you can plug up a testing computer and find exactly why your vehicle is failing, unfortunately this is not possible. Sometimes it can take several hours or more to determine the issue.
Hi Ali, Sorry for your dissatification, but you asked us to address your engine stalling problem and not a overheating issue. We did exactly what you have asked of us and your car is no longer stalling. We will be happy to address any other issue with your vehicle.