Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

602 Reviews

99% Would Recommend
Latest Review 9 days ago

Reviews


KM
Kevin M.
Lilburn, GA
Chevrolet Colorado
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/01/2018 Category: Service
Kevin said he has used this business for years however they neglected to call him back. He did say their service was ok.
This review was collected via phone interview by Customer Research Inc.

TB
Theodore B.
Lilburn, GA
Jeep Grand Cherokee
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/25/2018
SERVICE
Friendly people.

TB
Theodore B.
Lilburn, GA
Jeep Grand Cherokee
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/30/2018
The people are friendly.
None.

GS
Gwen S.
Lilburn, GA
Toyota Camry
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/03/2018
Prompt service
I've always been satisfied with my car service at the Lilburn location. This staff has always been friendly and show respect. They listen and address my concerns.
Thanks.

GL
Gail L.
Tucker, GA
Cadillac DTS
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/08/2018 Category: Service
Gail said her vehicle has improved, but not as much as she had hoped it would improve.
This review was collected via phone interview by Customer Research Inc.

DH
Debbie H.
Lilburn, GA
Ford Escape
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/07/2018
Always fixes the problems
Whenever we have a problem, the mechanics are able to find it and fix it. They are knowledgeable and excellent. This time, we needed tires because we had a flat that was not able to be repaired. It was discussed that we needed 2 tires so the tires would wear evenly. Our only negative comment is that the tires cost more than expected.

TB
Theodore B.
Lilburn, GA
Jeep Cherokee
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/01/2017
.Tire Service
fast service and trustworthy

CM
Colby M.
Atlanta, GA
Kia Rio
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/25/2017 Category: Service
Colby said when he got his vehicle back the power steering wasn't working.
This review was collected via phone interview by Customer Research Inc.

SB
Sharon B.
Georgia
Buick Park Avenue
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/18/2017 Category: Service
Sharon said the service took a little longer this time.
This review was collected via phone interview by Customer Research Inc.

RO
Rachel O.
Colbert, GA
Isuzu Rodeo
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/15/2017 Category: Service
Rachel said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

RC
Robert C.
Lilburn, GA
Mercury Mountaineer
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/28/2017 Category: Service
Robert said his experience was okay.
This review was collected via phone interview by Customer Research Inc.

JR
Jerry R.
Lawrenceville, GA
Chrysler Town
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/15/2017 Category: Service
Jerry said they did a great job.
This review was collected via phone interview by Customer Research Inc.

MC
Michael C.
Lilburn, GA
Chrysler
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/21/2017 Category: Service
Michael said the repair was more expensive than his dealership. Normally, he's very happy with them.
This review was collected via phone interview by Customer Research Inc.

NE
Natalie E.
Lawrenceville, GA
Toyota Tacoma
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/09/2017 Category: Service
Natalie said she called in to make an appointment for the 22nd and the employee made it for the 19th by mistake.
This review was collected via phone interview by Customer Research Inc.

JM
Jim M.
Lilburn, GA
Toyota Sienna
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/27/2016 Category: Service
Jim said his vehicle is working fine, but he did not receive a call back.
This review was collected via phone interview by Customer Research Inc.

RC
Robert C.
Lilburn, GA
Mercury Mountaineer
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/12/2016 Category: Service
Robert said he would recommend this business to others.
This review was collected via phone interview by Customer Research Inc.

DC
Dottie C.
Lilburn, GA
Acura 3.2TL
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/08/2016
n/a
Service was quick and painless.

TD
Tate D.
Georgia
Kia Spectra
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/28/2016 Category: Service
Tate said she was not completely satisfied with her overall experience because there was a parts delay that affected her getting things repaired.
This review was collected via phone interview by Customer Research Inc.

BB
Brian B.
Lawrenceville, GA
Suzuki XL7
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/12/2016 Category: Service
Brian said he is not sure his vehicle actually got fixed.
This review was collected via phone interview by Customer Research Inc.

JM
Julian M.
Lilburn, GA
Chevrolet Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/29/2016 Category: Service
Julian said he wanted them to do 2 things to his vehicle and they kept doing more. He did not want any extra charges. They did do the general diagnostic on the engine, which was 1 specific test, but they kept breaking parts down to find the problem. No one called to let him know this was being done. It was going to take 3 to 4 days to figure out the problem and they already it had it for a day and a half. He could not be without his vehicle for that period of time.
This review was collected via phone interview by Customer Research Inc.
Bill B. from Lilburn Chevron responded on 07/02/2016

Hi Julian sorry that you where not 100% happy with our service. You brought the vehicle to us after someone else had been replacing multiple parts on the vehicle to find the problem and they where unsuccessful. We did explain to you that it could take a few days to figure out what was happening to your vehicle. First we did do both test on the engine and they both did not contribute to the problem that you where having. We continued to look further into the problem, since we had known your grandfather for many years, so that we could tell you what the problem was with your truck. You only paid the agreed amount for the vehicle inspection and not a penny more. We absolutely do not incur extra charges to the customer unless they are notified first and are in agreement. After we figured out what was happening to your vehicle, we did tell you that it would take 3 to 4 days for the repair to be performed. I am glad that we are able to tell you what your issue was with your vehicle after we properly diagnosed it for you. Please let us know if we can help you with any other issues. We are here to help you with your vehicle needs.