I am beyond impressed with the service I was provided. I first contacted Lines using the Google messaging option, to see if I needed an appointment to bring my vehicle in for an oil change. The rep said that appointments are not necessary, but do help ensure that my service is completed in the time I want it to be. I called to see if they had time that day to perform an oil change and tire rotation, and the owner offered to come pick up my vehicle, since I work down the street. I told him it wasn't necessary, but it was nice that he offered. When I arrived, I was greeted promptly (by the owner) and he asked when I would like to pick up my vehicle. I received a call when it was complete, and when I arrived to pick up my car, I was surprised that the total was less than what I would have paid at Valvoline *with a Groupon*. I also asked him about winter tires, and he texted me a price on tires that would be a good fit for my vehicle. All in all, I am just blown away by the experience. I will definitely be back, and I'll recommend Lines to my friends and family.