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Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5rating 4.96

609 Reviews

99% Would Recommend
Latest Review 6 days ago

Reviews


RP
Robert P.
North Easton, MA
Dodge Grand Caravan
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
11/05/2015
Improperly designed monthly brochure
I dropped off an envelope with clear instructions of what I wanted done to check a tire for a puncture. my wife enclosed a portion of the monthly brochure which details a prorated discount depending on the total of work done. on the other side was a fall special for a very expensive oil change. I did not get the discount , but I did get the unnecessary oil change. If the tech had checked the windshield sticker it indicated an oil change on 8/28/15 and less than 1700 miles. When I called I was told that I had ordered the Fall Special. I was offered an adjustment, but after discussion it was a human error caused by poor design of the brochure. I would definitely refer to a friend because of the excellent service in the past
Mike G. from M G Enterprises responded on 11/06/2015

Hi Bob,  Sorry for the screw up on your last visit. Completely our fault! We will Be sending you a refund for the price of the service that was done and we will be making some changes to make sure that does not happen again. Thanks Again for your Business!!!
Mike G.