100% Would Recommend
Latest Review 2 days ago
Kermitt H. on 01/18/2018
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Kermitt said he has been going to this business for years and it has always been a pleasure. They did an excellent job and they were very accommodating with his schedule.
Vehicle: Lincoln MKS
Category: Service
Service Date: 12/29/2017
Review Created: 01/18/2018
This review was collected via phone interview by Customer Research Inc.
Joe M. on 01/17/2018
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"Reliability, integrity, honest treatment"
Main Street Motors has been my main source of automobile service for about 30 years and I see no reason to seek any other. The only reason I have gone elsewhere was Dealer callback when necessitated by the Automobile Corporation. They have performed reliable work and never pushed for repairs not needed, in fact, notified me when future needs may be expected, but advised me not to do a repair that was not yet needed.
Vehicle: Chrysler Town & Country
Service Date: 01/17/2018
Review Created: 01/17/2018 08:47 PM
Jonathan S. on 01/17/2018
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"personable, they know me and know my car"
They've worked on all three of our cars - a Subaru Outback and Audi A3, and always available to discuss the car and what they find. Responsive to phone calls. Car is always clean when I get it back. Good place!
Vehicle: Subaru Outback
Service Date: 01/16/2018
Review Created: 01/17/2018 05:09 AM
Robert U. on 01/15/2018
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Robert said the employees provided extra convenient service. They repaired his vehicle when it showed new issues, after his service.
Vehicle: Chevrolet Silverado 1500
Category: Service
Service Date: 01/05/2018
Review Created: 01/15/2018
This review was collected via phone interview by Customer Research Inc.
George M. on 01/15/2018
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George said the employees were very helpful. He was taken good care of during the visit.
Vehicle: Chevrolet Tahoe
Category: Service
Service Date: 01/12/2018
Review Created: 01/15/2018
This review was collected via phone interview by Customer Research Inc.
John P. on 01/15/2018
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John said the business was courteous and helpful.
Vehicle: Lexus ES 350
Category: Service
Service Date: 01/10/2018
Review Created: 01/15/2018
This review was collected via phone interview by Customer Research Inc.
Bill M. on 01/09/2018
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"Thank you!"
Thanks, Max and Jay! Really appreciated!
Vehicle: Subaru Forester
Service Date: 01/08/2018
Review Created: 01/09/2018 10:50 AM
Olivia R. on 01/08/2018
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"Wonderful!"
Main Street Motors took my car in right away to be detailed (other places told me I had to wait over a month) when I spilled a beer in my back seat and it froze into the fabric. You can't even tell that something had spilled, and better yet, the car smells clean!! I couldn't have asked for better service!
Vehicle: Buick Century
Service Date: 01/05/2018
Review Created: 01/08/2018 03:09 PM
Elizabeth T. on 12/23/2017
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Elizabeth said they did a very good job.
Vehicle: Dodge Dart
Category: Service
Service Date: 12/19/2017
Review Created: 12/23/2017
This review was collected via phone interview by Customer Research Inc.
Alondra D. on 12/22/2017
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Alondra said she had really good service, and the staff provided good information.
Vehicle: Dodge Durango
Category: Service
Service Date: 12/20/2017
Review Created: 12/22/2017
This review was collected via phone interview by Customer Research Inc.
Michael F. on 12/13/2017
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Michael said the employees did a good job. He would like them to keep it up. They did not break a spark plug.
Vehicle: Ford F-150
Category: Service
Service Date: 12/06/2017
Review Created: 12/13/2017
This review was collected via phone interview by Customer Research Inc.
James C. on 12/04/2017
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James said the business did an excellent job.
Vehicle: Ford Taurus
Category: Service
Service Date: 11/27/2017
Review Created: 12/04/2017
This review was collected via phone interview by Customer Research Inc.
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Kristen, Service Manager at Main Street Motors responded on 12/07/2017

Thank you James for the nice review. I'm happy to be helpful.

Thank you, Have an excellent day. 
   Kristen
Andrew S. on 11/30/2017
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"Great Service and a reasonable price"
Main Street Motors did great work, left me with a better understanding of issues with my car, and charged less than their initial estimate. A great experience.
Vehicle: Pontiac Grand Am
Service Date: 11/29/2017
Review Created: 11/30/2017 05:05 AM
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Kristen, Service Manager at Main Street Motors responded on 12/03/2017

Andrew, thank you for your review. I try extremely hard to make prices fair to all. We always give an estimate with the possibility of unforeseen issue; therefore sometimes our estimates can be high. On the other hand, when those circumstances go smoother than anticipated we adjust the bill back to the more forgiving bottom line. I'd personally prefer the worst case scenario than have to make an unexpected phone call stating a price up charge. My clients seem to be happier when they hear their bill has gone down. 😉

Thank you, Have an excellent day. 
   Kristen
Bill M. on 11/29/2017
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"All the people there"
Hi, all - Main Street is the place we trust with car repairs. We've known Jay and Max for a number of years and everything we've had done is a good investment in keeping our cars going as long as possible. Thanks to everyone.
Vehicle: Scion xD
Service Date: 11/28/2017
Review Created: 11/29/2017 12:45 PM
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Kristen, Service Manager at Main Street Motors responded on 12/03/2017

Hi Bill & Jennie, thank you for the trust. That's something we implement with in our work place. Integrity is the primary reason I personally started working with Main Street Motors. Jay is a wonderful person to work with and for. 

Thank you, Have an excellent day. 
   Kristen
Kumar S. on 11/28/2017
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"Access and quality"
Reliable
Vehicle: Lexus RX 350
Service Date: 11/27/2017
Review Created: 11/28/2017 02:50 AM
Karen M. on 11/27/2017
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"Always accommodating and trust worthy."
Main Street Motors has been my go to place for car maintenance for several years. They are way better then the dealership and locally owned. I appreciate that I can trust them. When my family needs quick or unexpected service they are always accommodating. Thank you Main Street Motors.
Vehicle: Ford Escape
Service Date: 11/27/2017
Review Created: 11/27/2017 07:56 PM
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Kristen, Service Manager at Main Street Motors responded on 12/18/2017

Hi Jennie, thank you for your insight. We try to be a yes company & try to accommodate everyone. I'm glad we could help you in a pinch. 

Thank you, Have an excellent day. 
   Kristen
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Kristen, Service Manager at Main Street Motors responded on 12/18/2017

Oops, I mean Karen 😑

Thank you, Have an excellent day. 
   Kristen
Christina K. on 11/25/2017
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Christina said the facility was really fast.
Vehicle: Honda Civic Si
Category: Service
Service Date: 11/21/2017
Review Created: 11/25/2017
This review was collected via phone interview by Customer Research Inc.
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Kristen, Service Manager at Main Street Motors responded on 11/29/2017

Hi Christina, thank you for your input. We try our best to complete our clients vehicles typically the same day. Sometimes it is longer but very rarely. I'm glad we came through for you.Thank you, Have an excellent day. 
   Kristen

Shawn V. on 11/24/2017
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"Good work"
Great people
Vehicle: BMW 3 Series
Service Date: 11/21/2017
Review Created: 11/24/2017 07:51 AM
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Kristen, Service Manager at Main Street Motors responded on 11/25/2017

Shawn, ty for the review. It's always a pleasure to see you, your wife & the "little guy." He's so cute. You guys always make me smile. Have a happy thanksgiving & great holidays. 

Thank you, Have an excellent day. 
   Kristen
Holly B. on 11/21/2017
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Holly said her vehicle was done very quickly and she liked their service.
Vehicle: Toyota Prius
Category: Service
Service Date: 11/20/2017
Review Created: 11/21/2017
This review was collected via phone interview by Customer Research Inc.
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Kristen, Service Manager at Main Street Motors responded on 11/24/2017

Holly, our job is to fix a vehicle. Fix it right the first time. That's why Main Street Motors hired Washtenaw county's BEST diagnostician. It only took us three years to acquire him. However, our job is to try to fix it right the first time. Although we do have humans 😉. Thank you for being an excellent customer/client. 😁

Thank you, Have an excellent day. 
   Kristen
Phillip R. on 11/18/2017
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"Customer service and Quickness."
Always friendly to me, and they are always quick to get you on your way. This place is awesome! Phil from Livonia!
Vehicle: Jeep Grand Cherokee
Service Date: 11/17/2017
Review Created: 11/18/2017 04:18 AM
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Kristen, Service Manager at Main Street Motors responded on 11/23/2017

Phil, thank you for your kind words. 

Thank you, Have an excellent day. 
   Kristen
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