Overview

Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93

1425 Reviews

ReScore Reviews™ (2)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
100% Would Recommend
Latest Review 4 days ago

Reviews


SF
Susanne F.
Holland, MI
Ford Police Interceptor
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/20/2017
My Truck
A great job of getting me in and fixing the problem before I went on vacation.

Overall Rating 1/5rating 1rating 1rating 1rating 1
10/20/2017
My Truck
They were able to fit me in to take care of some unexpected problems.
Joe L. from Maplewood Auto Inc responded on 10/20/2017

thank you for taking the time to respond.  You left a one star rating which i think may have been by mistake.  Would you mind rescoring that?  Thank you!


AS
Arnie S.
Holland, MI
Saab 9-2X
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/19/2016
Followup
After following up on a few questions, excellent experience overall.

Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/19/2016
Some good, some bad
Not a fast turnaround on getting a vehicle diagnosis for me. And I'm a little disappointed I had to dish out so much for labor when the parts they had replaced previously were still well under warranty. Otherwise,very nice staff.
Joe L. from Maplewood Auto Inc responded on 12/22/2016

Thanks for taking the time to talk to me about the warranty on the pump and why we cant warranty labor for over 67 years.  Have a Merry Christmas!


Verified Customer
Holland, MI
Saturn Ion
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018
Great Customer Service
The gentlemen here are very kind and welcoming. They are very straight forward, and they do an AWESOME job.

JM
Jane M.
Allegan, MI
Pontiac Vibe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/13/2018 Category: Service
Jane said the employees completed service promptly. They provided excellent service. They provided dependable service. The service price was decent.
This review was collected via phone interview by Customer Research Inc.

AP
Art P.
Holland, MI
Chevrolet Silverado SS
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2018
Great team
These guys take care of you vehicle and let you know prior to doing any major work. They are in time and very fair on their prices.

LW
Linda W.
Holland, MI
Dodge Grand Caravan
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018
Friendly, neat, reliable
Very clean, don’t try to pressure you into more than you need. Don’t take advantage of older women.

Verified Customer
Holland, MI
Buick Park Avenue
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018
Courteous, Knowledgeable, Professionals.
Great start for us. Like them.

DB
Dan B.
Spring Lake, MI
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
Dan said the technicians got his vehicle in, repaired and on the road again quickly.
This review was collected via phone interview by Customer Research Inc.

JB
John B.
Holland, MI
Toyota Highlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/07/2018
Genuine hospitality and superb service.
The staff of both office and mechanical are positively exceptional and courteous. They keep thorough records so I can look back to see what has been done on my car over time. Their recommendation for service needed can be trusted knowing I still can make my own decision without pressure. The spirit of the staff is one of ultimate care and kindness. It is a great privilege to recommend Joe Langejans and Maplewood Auto to others seeking the BEST in car maintenance available anywhere.

JL
Jim L.
Caledonia, MI
Nissan Xterra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018
Amazing people! Quality Sevice!
Maplewood has always done whatever they can to accommodate us. Even though they were booked, I was still able to get my oil changed before a long car trip. Great business!

PM
Patricia M.
Holland, MI
Nissan Maxima
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018
Really great people!
Trustworthy, professional experts. Maplewood Automobile Repair gives 100% in all they do. They are the best!

GT
Gerard T.
Holland, MI
Chrysler Town & Country
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2018
Best in Service
Maplewood auto is one of the best places in Holland/Ottawa count to have your car serviced at - they are honest and reasonably priced.

AB
Albert B.
Holland, MI
Kia Rio
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2018
Great, friendly service
all of staff are friendly and ready to help and are good listeners.

SL
Steve L.
Holland, MI
Lexus ES 300
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Steve said it was nice, friendly and fast service.
This review was collected via phone interview by Customer Research Inc.

JP
June P.
Holland, MI
Toyota RAV4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
June said the business has always treated her with care. The staff do great work on her vehicle. She knows she can trust the services they provide.
This review was collected via phone interview by Customer Research Inc.

RV
Ron V.
Holland, MI
Toyota Prius v
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Ron said the business saved him a lot a money, they scheduled him quickly and also gave him a loaner.
This review was collected via phone interview by Customer Research Inc.

BB
Brandi B.
Holland, MI
Subaru Outback
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/16/2018
Maplewood Auto never disappoints!
I’ve been bringing my vehicles to Maplewood Auto for over 20 years, and I have never been disappointed. The service there is impeccable, and the guys are so incredibly personable. I trust them completely and am so very thankful for their wonderful service!

AH
Arlene H.
Holland, MI
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Arlene said she's been with the business for a long time, and has always been happy with them. If there is anything wrong, they always tell her.
This review was collected via phone interview by Customer Research Inc.

LR
Larry R.
Holland, MI
Lexus SC 430
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2018
Maplewood Auto Is the Best
With Joe, Steve, Jason and Bob at the front desk and all the great techs Maplewood is the best ever. They will do everything possible to make you a satisfied customer. They are way better than the dealerships. They are my go-to for all my auto needs. I always recommend them to friends.

Larry Rouse

JE
Jeanne E.
Holland, MI
Toyota RAV4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/08/2018 Category: Service
Jeanne said the business' employees have been very great to her when she has been there. They are always nice. They got her a loaner vehicle. They got her in as quickly as possible for her transmission flush. Joe and the staff have just been very honest, and she trusts them.
This review was collected via phone interview by Customer Research Inc.

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