Reviews
Verified Customer
Maplewood, MN
Ford Escape
Verified Customer
Service
The service and recommendations were very good.
Recommended
JL
Jer L.
Maplewood, MN
Kia Forte
Verified Customer
Jer said that the business was very good. He said that was very satisfied with the service.
Recommended
This review was collected via phone interview by Customer Research Inc.
TC
Thomas C.
Minnesota
Honda Accord Sdn
Verified Customer
Thomas said the people at the business are very nice and personable. The job was done adequately.
Recommended
This review was collected via phone interview by Customer Research Inc.
EB
Ernie B.
Maplewood, MN
Lexus RX 350
Verified Customer
Tires for Lexus
Was prepared to purchase tires via online facility. Talked with manager at Maplewood Auto Service. He was polite, professional and knowledgeable. As a result of his help I purchased new tires with MAS. I was delighted and will use MAS for all my automotive needs.
Recommended
Maplewood Auto Service T. from Maplewood Auto Service responded on 11/20/2018
Ernie,
Thank you for giving us a chance to earn your buisness. We appreciate the positive feed back.
Jerry Cook
Manager
ES
ED S.
Oakdale, MN
Chevrolet Astro Passenger
Verified Customer
So so
Had coupon for 10% off. Bill was about $520.....it should have then been less than the $488 that I was charged !
1st time I've been disappointed here
1st time I've been disappointed here
Recommended
Maplewood Auto Service T. from Maplewood Auto Service responded on 11/19/2018
Ed so sorry for the misunderstanding. If you look at the bottom right of your reciept it will show under Discount 10% off parts & 10% off labor. Further down you will see in the total column that you recieved a discount of $48.71. I will reach out to you by phone this morning. Thanks again for your business.
Jerry Cook
Manager
JC
JERRY C.
Oakdale, MN
Pontiac Grand Prix
Verified Customer
Fair & honest.
Won’t go anywhere else. Best shop around.
Recommended
BH
Bill H.
Oakdale, MN
Dodge Caliber
Verified Customer
Oil change
Great service. Friendly & knowledgeable staff.
Recommended
RT
Richard T.
Oakdale, MN
GMC Yukon XL
Verified Customer
Richard said he called the business and made an appointment for 2 vehicles for an oil change. When the vehicle was done he was going to bring his other vehicle in, when he came back with the another vehicle they didn't even know he was coming back. He feels this business should have remembered because he did make 2 appointments.
Recommended
This review was collected via phone interview by Customer Research Inc.
Maplewood Auto Service T. from Maplewood Auto Service responded on 11/19/2018
So sorry for the miscomunication. Please know that we will make the corrections necessary so this never happens again. Thanks for your business.
Jerry Cook
Manager
BH
Barb H.
Maplewood, MN
Chevrolet Impala Limited
Verified Customer
Barb said that she has never had any problems with the business.
Recommended
This review was collected via phone interview by Customer Research Inc.
JC
Joan C.
Oakdale, MN
Ford Five Hundred
Verified Customer
Joan said she was pleased with the service.
Recommended
This review was collected via phone interview by Customer Research Inc.
EB
Ernie B.
Maplewood, MN
Toyota Tacoma
Verified Customer
Highest Quality Customer Service
Service person investigated appropriate tires for my vehicle and saved me a significant amount versus buying online. Showed great interest in making sure I understood all aspects of sale, warranty and road hazard.
Recommended
KL
Ken L.
Waite Park, MN
Hyundai Tucson
Verified Customer
Ken said he was not totally satisfied with their service and he was overcharged for the battery.
Recommended
This review was collected via phone interview by Customer Research Inc.
Maplewood Auto Service T. from Maplewood Auto Service responded on 11/20/2018
Ken,
So sorry you felt you were overcharged. We always discuse the price of repairs with our customers prior to the repair and make sure that they approve the amount before we proceed. Feel free to call me if you have any questions.
Jerry Cook
Manager
JS
John S.
Minnesota
Chevrolet TrailBlazer
Verified Customer
John said they were very helpful and let him know what was wrong with his vehicle . They told him what needed to be prioritized and the price was reasonable.
Recommended
This review was collected via phone interview by Customer Research Inc.
Verified Customer
Maplewood, MN
Ford Edge
Verified Customer
2008 Ford Edge
Very honest and patient with our decision. Highly recommend.
Recommended
JG
Joe G.
Minnesota
Chrysler Town & Country
Verified Customer
Joe said the business is good.
Recommended
This review was collected via phone interview by Customer Research Inc.
Verified Customer
Oakdale, MN
Pontiac Grand Prix
Verified Customer
Great customer service and very fair prices.
Very honest and trustworthy.
Recommended
TO
Tim O.
Saint Paul, MN
Chrysler Town & Country
Verified Customer
Tim said the business was very helpful when he came with an emergency situation.
Recommended
This review was collected via phone interview by Customer Research Inc.
JT
Jonathan T.
Saint Paul, MN
Hyundai Sonata
Verified Customer
Jonathan said he was pleased with the business's service.
Recommended
This review was collected via phone interview by Customer Research Inc.
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Laura W.
Maplewood, MN
Jeep Wrangler
Verified Customer
Laura said the service was quick. The mechanics were very helpful and got everything done.
Recommended
This review was collected via phone interview by Customer Research Inc.
MR
Melonie R.
Minnesota
Oldsmobile Bravada
Verified Customer
Melonie said everything was fantastic.
Recommended
This review was collected via phone interview by Customer Research Inc.