Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

33 Reviews

97% Would Recommend
Latest Review 8 days ago

Reviews


RC
Robert / Harrison C.
Bellevue, WA
Ford Taurus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2018
Staight forward and friendly gets the job done
Stuff happens and when it happens to my car I take it to Tom at Mark's Japanese and European Auto for repair and maintenance. The tow truck driver knows the address and Tom knows how to find the faulty part. He shows you the part to repair or replace and he completes the job on time. Fair and honest are core values for Tom at Mark's Japanese and European Auto.

KP
Ken P.
Bellevue, WA
Toyota Sienna
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2018 Category: Service
Ken said he was very pleased. Tom did a really great job. They checked out everything and he came back with exactly what was quoted. They didn't try to up sell him. He was really impressed. They were very knowledgeable, hardworking people.
This review was collected via phone interview by Customer Research Inc.

CM
Chris M.
Medina, WA
Lexus LX 470
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2018 Category: Service
Chris said he liked his interactions with Tom and the business provided a fair value for services.
This review was collected via phone interview by Customer Research Inc.

GI
Gary I.
Renton, WA
Toyota Highlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2018 Category: Service
Gary said the facility got the job done quickly but it cost more than he expected.
This review was collected via phone interview by Customer Research Inc.

RC
Robert / Harrison C.
Bellevue, WA
Toyota Sienna
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2018
Staight forward and friendly gets the job done
Tom is a straight forward and friendly mechanic who gets the job done. I appreciate his experience and understanding of my need for affordable vehicle maintenance and comprehensive safety checks.

ML
Marjory L.
Bellevue, WA
Toyota Highlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2018 Category: Service
Marjory said the service was quick and the employees were accommodating. She stated it's wonderful, because the employees do what she wants them to do.
This review was collected via phone interview by Customer Research Inc.

AC
Allen C.
Bellevue, WA
Saturn VUE
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2018 Category: Service
Allen said the staff was honest and open. The work was well done.
This review was collected via phone interview by Customer Research Inc.

LA
Laura A.
Sammamish, WA
Land Rover Range Rover Sport
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2018 Category: Service
Laura said that Tom was incredibly knowledgeable, professional, and efficient. He got back to her when he said and gave an accurate quote. He kept her informed of any changes that occurred throughout the process. She knew she was in very good, trustworthy hands.
This review was collected via phone interview by Customer Research Inc.

JP
Jeff P.
Redmond, WA
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2018 Category: Service
Jeff said the staff communicated well and held to the price. The work was very good and completed in a timely manner.
This review was collected via phone interview by Customer Research Inc.

BR
Brian R.
Bellevue, WA
Pontiac Vibe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2018
Polite and Efficient
I feel well informed and know exactly what to expect when I take my car to Marks. They are very easy to talk to and understand regarding what will be taking place with my car. I have never experienced anything negative at Marks and really appreciate their expertise. I am confident that I will be treated fairly.

KO
Kelly O.
Bellevue, WA
Lexus RX 350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Kelly said the appointment was quick, and the vehicle was done the same day.
This review was collected via phone interview by Customer Research Inc.

LS
Leah S.
Bellevue, WA
Lexus ES 300 Luxury Sport Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018
The people
The mechanic is great and very friendly and helpful. As a woman I am always nervous about getting ripe off since I don’t know a lot about cars but when I go here I have no concern. Another female friend of mine had recommended you guys because of how good you had treated her and she was right and I have been coming ever since and it has been years now. I always feel as though everyone is very honest and very helpful. And takes the time to really explain things so I can understand them. I use to work close by so it was very convenient to go there but my job moved but I still make the drive because I know I can trust you guys with my car. I have and will continue to recommend you guys. My old company had taken a work vehicle to another mechanic who messed up the car, charged a lot and cause more problems then what we came in with but when we bought it to you guys you quickly identified the problem and fixed it for a reasonable price. Great work and prices.

YD
Yujing D.
Seattle, WA
Honda Accord Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
Yujing said the staff were welcoming and gave her professional advice.
This review was collected via phone interview by Customer Research Inc.

JA
Jacob A.
Redmond, WA
Honda Prelude
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
Jacob said the business owner was friendly and provided wonderful service. Tom is the best person for providing vehicle maintenance that he has ever met.
This review was collected via phone interview by Customer Research Inc.

LI
Liz I.
Monroe, WA
Nissan Rogue
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2018 Category: Service
Liz said this business is great and easy to work with. They are just great, overall.
This review was collected via phone interview by Customer Research Inc.

CP
Carol P.
Bellevue, WA
Honda Accord Sdn
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2018 Category: Service
Carol said they have good service and she has been a customer there for ten years.
This review was collected via phone interview by Customer Research Inc.

BF
Brett F.
Redmond, WA
Audi A4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Brett said the service was quick and easy. He had no problems and everything went smoothly.
This review was collected via phone interview by Customer Research Inc.

LQ
Lien Q.
Bellevue, WA
Toyota Prius
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Spoke with Hannah. She said that the staff were easy to work with and finished in a timely manner.
This review was collected via phone interview by Customer Research Inc.

EP
Esther P.
Renton, WA
Toyota Camry
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/11/2018 Category: Service
Esther said she was satisfied with he service she received.
This review was collected via phone interview by Customer Research Inc.

YT
Yasha T.
Bellevue, WA
Honda Civic Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
Yasha said the business is honest and does a good job.
This review was collected via phone interview by Customer Research Inc.

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