Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

550 Reviews

98% Would Recommend
Latest Review 3 months ago

Reviews


MR
M R.
Plano, TX
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/06/2018
Dont see HOW this place could get any ratings
I dont see how this place gets any ratings at all! I've contacted the several times over the past 6 months to get a quote on some work, and I never get a response!

How can you rate someone who is SO UNPROFESSIONAL they wont even respond to your inquiries???

Very untrustworthy to say the least, if they can't even bother with potential new customers.

JC
Johnathan C.
Plano, TX
Kia Forte
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/04/2017 Category: Service
Spoke with Tasha. She said she was a little upset with this business after they inspected her vehicle. They performed the service, but they gave her a receipt for a Honda vehicle that she does not own. All of the information pertained to a completely different vehicle. She mentioned she still needs her inspection sticker.
This review was collected via phone interview by Customer Research Inc.
Raed M. from Maso's Auto Repair responded on 02/06/2017

Tasha,  please contact us to clear this up.  Obviously something went wrong, name on your vehilce in our system is all wrong and would love to fix this and reinspect if the inspection is not valid.  Our State Inspection is done thru scaning your registration sticker and nothing is inputed manually.  again, please contact Bruce or I.

Thanks,

R. Maso


DL
DeeDee L.
Plano, TX
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/23/2017
Zero Customer Service!
If customer service is important to you don't go to Maso's. Bruce was rude & didn't want to be bothered as he had paperwork to do. Arrive at work early Bruce so you can provide service to customers.

CB
Choy B.
Plano, TX
Toyota Camry
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/04/2016 Category: Service
Choy said he went to this business for inspection and his vehicle failed.
This review was collected via phone interview by Customer Research Inc.
Raed M. from Maso's Auto Repair responded on 08/08/2016

Choy,

sorry tomhear ear that your vehicle did not pass the State of Texas Inspection requirements.  We are licensed to perform the inspections per the State of Texas Vehicle Inspection rules and requirements.  Our State Inspectors are State Licensed and tested.  If your vehicle did not pass, then either there was a safety issue or emissions issue with your vehicle.  You have 15 days to repair the issue and bring back for no fee reinspection.

Best Regards,

Raed M. Maso