Overview

Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5Overall Rating 4.85/5rating 4.85

549 Reviews

99% Would Recommend
Latest Review about 2 months ago

Reviews


JC
Johnathan C.
Plano, TX
Kia Forte
Check 20x19 Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/04/2017 Category: Service
Spoke with Tasha. She said she was a little upset with this business after they inspected her vehicle. They performed the service, but they gave her a receipt for a Honda vehicle that she does not own. All of the information pertained to a completely different vehicle. She mentioned she still needs her inspection sticker.
This review was collected via phone interview by Customer Research Inc.
Raed M. from Maso's Auto Repair responded on 02/06/2017

Tasha,  please contact us to clear this up.  Obviously something went wrong, name on your vehilce in our system is all wrong and would love to fix this and reinspect if the inspection is not valid.  Our State Inspection is done thru scaning your registration sticker and nothing is inputed manually.  again, please contact Bruce or I.

Thanks,

R. Maso


DL
DeeDee L.
Plano, TX
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/23/2017
Zero Customer Service!
If customer service is important to you don't go to Maso's. Bruce was rude & didn't want to be bothered as he had paperwork to do. Arrive at work early Bruce so you can provide service to customers.

CB
Choy B.
Plano, TX
Toyota Camry
Check 20x19 Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/04/2016 Category: Service
Choy said he went to this business for inspection and his vehicle failed.
This review was collected via phone interview by Customer Research Inc.
Raed M. from Maso's Auto Repair responded on 08/08/2016

Choy,

sorry tomhear ear that your vehicle did not pass the State of Texas Inspection requirements.  We are licensed to perform the inspections per the State of Texas Vehicle Inspection rules and requirements.  Our State Inspectors are State Licensed and tested.  If your vehicle did not pass, then either there was a safety issue or emissions issue with your vehicle.  You have 15 days to repair the issue and bring back for no fee reinspection.

Best Regards,

Raed M. Maso