Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

610 Reviews

97% Would Recommend
Latest Review 2 days ago

Reviews


EL
Enrique L.
Addison, TX
BMW 3 Series
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Enrique said he has been taking his vehicles to the business for a few years and they are fast, quick and efficient.
This review was collected via phone interview by Customer Research Inc.

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Cal H.
Dallas, TX
Toyota Corolla
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2018 Category: Service
Cal said it was nice, easy, fast and inexpensive.
This review was collected via phone interview by Customer Research Inc.

MF
Michael F.
Dallas, TX
Jaguar S-TYPE
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Michael said the staff always provide great service, and they are nice people.
This review was collected via phone interview by Customer Research Inc.

LW
Lymon W.
Dallas, TX
Mercedes-Benz E350
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2018 Category: Service
Lymon said he has always gone to the business and he likes the services they provide.
This review was collected via phone interview by Customer Research Inc.

JV
Joe V.
Denison, TX
Kia Soul
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2018 Category: Service
Joe said this business took care of his vehicle. The customer service was not great, but his vehicle has no issues . That is all that matters to him.
This review was collected via phone interview by Customer Research Inc.

DC
David C.
Dallas, TX
Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018 Category: Service
David said the staff was courteous, prompt, and timely, overall.
This review was collected via phone interview by Customer Research Inc.

LJ
Laura J.
Dallas, TX
Jeep Wrangler
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2018 Category: Service
Laura said she would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

CP
Christine P.
Dallas, TX
Jeep Grand Cherokee
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2018
Outstanding service as always.
Once again, Jim and his team provided terrific service at a reasonable cost. We couldn't ask for more.

MC
Mary C.
Dallas, TX
Toyota Corolla
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2018
Great place to go
I had my grandson go to Maso’s to get his car inspected and it was
Done quickly and with courtesy. This has been the only place I have gone for over 10 years and would recommend it.

CB
Corbin B.
Dallas, TX
INFINITI Q50
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018 Category: Service
Corbin said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

GK
George K.
Dallas, TX
Mercedes-Benz E350
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018 Category: Service
George said the employees were great. They explained everything to him, gave him options, and did their work in a timely manner.
This review was collected via phone interview by Customer Research Inc.

GH
Glen H.
Dallas, TX
Toyota Land Cruiser
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2018
Great service
No reason to take your car to high priced dealers for service. Go see Jim and he’ll make sure you receive great service at a fair price.

VD
Vicki D.
Dallas, TX
Ford Pickup
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018
Fast and good service
Fast and good service by friendly people.

NW
Nick W.
Coppell, TX
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Nick said the business provided quick service.
This review was collected via phone interview by Customer Research Inc.

ST
Stephen T.
Plano, TX
Chevrolet Tahoe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018
The BEST
Once again Jim and his team provided the highest quality service at reasonable cost. Just what I am accustomed to.

JR
Jose R.
Dallas, TX
Nissan Murano
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/16/2018 Category: Service
Jose said the service took longer than what they told him. He was one of the first people to arrive at the business when they opened at 7:30AM. The technicians didn't arrive at the business until 10:30AM to start working on his vehicle. The service, which was an alignment, should have taken only 45 minutes, but they still had not called him by 1:30PM. He needed his vehicle at 2PM for a meeting, so he walked to the business to ask about the status, and he was told it would take them another 10-20 minutes to finish up. They should have been more clear with him that the service was taking 3-4 hours, instead of 45 minutes. He also requested that they do some minor work on his tires, which they didn't do. The small details are very important to him, and they lacked that attention to detail. Overall, the staff members were not friendly and didn't provide good customer service, with the exception of one staff member who was helping him. The staff member reassured him that he would be taken care of and he would try to get him his vehicle, even though he wasn't even the one working on the alignment.
This review was collected via phone interview by Customer Research Inc.

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Stephanie H.
Allen, TX
Ford Escape
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Stephanie said the staff is really nice.
This review was collected via phone interview by Customer Research Inc.

PM
Patricia M.
Dallas, TX
Lexus IS 350
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/08/2018 Category: Service
Patricia said the staff was friendly and polite. They were fast and did a good job.
This review was collected via phone interview by Customer Research Inc.

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Randal N.
Dallas, TX
Honda Accord Cpe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2018
Fast and friendly service!
Always is a quick turn around and always friendly service!

RN
Randal N.
Dallas, TX
Ford Escape
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2018
Fast friendly service
I take both my car and my wife’s car here for service and inspection. They are fast, honest, and friendly!

Displaying Review 1 - 20 of 610 in total