Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

707 Reviews

98% Would Recommend
Latest Review 5 days ago

Reviews


DS
David S.
Plano, TX
Toyota 4Runner
Verified Customer
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08/14/2019
Best in the business !
Masos is the only place I will take my cars because they always fix them right , are honest and reasonable.

KS
Kristin S.
Dallas, TX
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2019 Category: Service
Kristin said the employees did a very good job.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Dallas, TX
BMW 3 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2019
Fast and friendly service
Had my car's annual inspection completed within 20 minutes. Fast, friendly and accurate. One of the best family owned businesses within the area. Thank you!

DS
David S.
Plano, TX
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/14/2019
Honest and fair !
Best and most honest place in town!!!

LS
Linda S.
Dallas, TX
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2019
Great Service
Always personable and quick to service my vehicle.

KD
Kim D.
Carrollton, TX
Lexus RX 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2019 Category: Service
Kim said the staff always provides consistent service. Jim is great.
This review was collected via phone interview by Customer Research Inc.

AM
Alan M.
Dallas, TX
Mercedes-Benz ML350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2019 Category: Service
Spoke with Alan's wife. She said the staff were courteous and they did the job efficiently.
This review was collected via phone interview by Customer Research Inc.

JC
Jeff C.
Addison, TX
Ford Mustang
Verified Customer
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06/29/2019
Competent, honest and punctual.
I called and requested an appointment and an estimate of the cost of the requested services. I arrived on time and they immediately started to do the work. The work was completed on time and the final cost was about 10% less than what had been previously quoted.
All of my experiences with Maso’s have been positive. On one occasion I asked them to replace a leaky water pump. They determined that the water pump was still under warranty and referred me to a Ford dealer for the replacement of the water pump.
In summary they are honest, competent and punctual.

XH
Xuan H.
Dallas, TX
Honda Civic Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2019 Category: Service
Xuan said the service was pretty good.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Dallas, TX
Lexus RX 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/25/2019
close to home
great service

NM
Nathan M.
Dallas, TX
Ford Mustang
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2019
Excellent Service!
My vehicle (luckily) broke down in their parking lot. Not only were they nice enough to look at it immediately, they took it in for the repair it needed. The repair was done by the next day! I didn’t drive it for a few months more than the 2 miles home, so I didn’t notice a small issue with the repair. It was a faulty part, not the installation. Without question they very quickly replaced the faulty part, again fixed the next day.

I highly recommend this shop for their honesty and completing repairs quickly.

Verified Customer
Lavon, TX
Nissan Altima
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/07/2019
Rude man at front desk
Old Caucasian man at the counter needs a reality check and seems to be in a bad mood all the time. Not a helpful guy.

TM
Tandiwe M.
Dallas, TX
Ford Taurus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/29/2019
Quick and Easy
I’m always in and out no matter what time I come. You all are the best repair shop I’ve visited in a long time. I’m proud to be a regular customer. Thanks for making it quick and easy.

DW
Dawn W.
Dallas, TX
Ford Edge
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2019 Category: Service
Dawn said the customer service and the speed of service were good.
This review was collected via phone interview by Customer Research Inc.

FM
Faith M.
Dallas, TX
Nissan Sentra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2019 Category: Service
Faith said they are great at this business, she always goes there, and it's really friendly. She stated the manager treats her really nice, so she wants to keep going back, and she has already recommended this place to a couple of friends.
This review was collected via phone interview by Customer Research Inc.

NR
Nelson R.
Dallas, TX
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2019
the fast and good service they offer
I have been a customer of Maso's for years. I have moved from the neighborhood and still go back to have them service my car

CR
Cortney R.
Dallas, TX
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2019 Category: Service
Cortney said the staff is nice and the service is quick.
This review was collected via phone interview by Customer Research Inc.

MG
Mary Ellen G.
Dallas, TX
Ford Edge
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/01/2019
Awesome Customer Service
Been a customer for years. Reliable. Prompt. Easy to work with. Communicates well - about the repairs, about the time and/or materials needed and about costs. ALWAYS friendly and willing to explain anything without talking down to me.

DR
David R.
Dallas, TX
Cadillac Escalade
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
David said the staff is fair, honest, and they do a good job. The business is quick, reliable, and the best neighborhood service place he has been to.
This review was collected via phone interview by Customer Research Inc.

MC
Melissa C.
Carrollton, TX
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2019
Quick and easy every time
I got my car inspected. No wait time. Quick service. Friendly employees.