ReScore Reviews™ (2)
I am a bit puzzled about the statement regarding the price of our oil service, since we have a set price and do not estimate it. It has been the same price for nearly a year, $31.99 plus tax, shop supplies and disposal. Your total was just over $37, and we also topped off your washer fluid free of charge. I spoke with the person who you worked with and he said he told you the price of $31.99, so i am not sure where you are getting this price from. Its been well over a year since our oil service price was in the $28 range, is it possible you called in a long time ago and that you are remembering that? You received a copy of our inspection that simply stated what was noticed on your vehicle, and thats it. It was noted that the power drive light was on when the vehicle came in, we didnt tell you anything further than that. We note lights that are on so you as the customer are aware, but also to protect us in the event you come back and state the light wasnt on when you came in. The other items that were recommended were for your information. It is our duty to inform each customer of the state of health of their vehicle, whether or not you choose to repair it or not. We pride ourselves being 100% transparent with our customers and educating them on whats really going on with their vehicles. We believe and stand behind the recommendations on your vehicle 100% and we are sorry that you do not agree with them. Regarding your comments about adding steel to "beef" up your frame, your frame and body are severely rusted through, and in order to properly attach metal, we have to have good metal to work with, which means taking the necessary time to get to that metal, cutting new metal, welding the new pieces in, and coating them so they do not rust. This would have been a substantial project, and one we are more than capable of doing, but it would have taken a large amount of time. I am sorry you think the time we estimated is not correct, but in order to do a job right, and stand behind it, we have to do it in a way we feel comfortable as well. We also consulted a body shop regarding the condition of your frame and the work that you requested and they agreed that the time we estimated was not only adequate, but very fair. While we always strive to make each customers vistit an exceptional one, sometimes no matter what we do we cannot make that customer happy, and that is part of life. We never like to lose customers, and we are sorry to see you leave, but it may be for the best as we might not be able to serve you and your vehicle the way you would like them to be. We are more than willing to discuss your visit further if you would like, and we wish you nothing but the best for the future! God Bless!
Our Manager, Matt Saar called and spoke with Trvor regarding this. It was a misunerstanding and Trevor stated he would love to rescore. Thank you for you business Trevor!