Mcgrath City Hyundai, in Chicago, IL. is staffed with expert technicians who provide quality Hyundai repair and maintenance.Mcgrath City Hyundai, in Chicago, IL. is staffed with expert technicians who provide quality Hyundai repair and maintenance.
Do not bring your car here, unless you want more problems. I have never experienced treatment or lack there of at any company before. Let alone someone who has your vehicle and mode of transportation. After calling countless times for 4+ days not one person would tell us the status of our vehicle that was here over 30 days. Left several Voicemails for Rome (service advisor), Ed (service mgr), Tim (service director) and Christine. Not one of these people has called me back still to this day. This is an ongoing problem. We were told our service advisor was on vacation, lunch, busy etc. completely avoided, lied to, disregarded by numerous people from service to sales. One person talked to me at McGrath Honda (Dana) with some insight, thank you to her. Finally picked our car up after it sat for who knows how long with all the parts in because no one was working on it. Just 2 days after picking it up, our Santa Fe broke down on the highway. Now it is back here and we are out a vehicle with no loaner or rental offered, zero empathy and customer service for your clients. We have no way of getting around. I worked at a dealership for 7 years, never once treated any customer this way or ever seen this happen before, completely shocked. Horrible place with bad management and communication/ staffing issues.
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Attention
We use cookies to personalize content, enable certain functionality, and track site analytics for marketing purposes. You consent to our cookies if you continue to use this website.
