Overview

Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76

323 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
96% Would Recommend
Latest Review 2 months ago

Reviews


RR
Richard R.
Loveland, CO
GMC Sierra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/08/2017 Category: Service
Richard said he was pleased with this business but their labor rates were high.
This review was collected via phone interview by Customer Research Inc.

DS
Duncan S.
Loveland, CO
Audi A4
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/06/2017 Category: Service
Duncan said the service took a little longer than expected.
This review was collected via phone interview by Customer Research Inc.

LH
Lyndal H.
Loveland, CO
Toyota 4Runner
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/04/2017 Category: Service
Lyndal said this business was friendly and helpful. The problem was a result of a previous service visit he had there. However, they owned up to their mistake and took care of the issue for no charge.
This review was collected via phone interview by Customer Research Inc.

RH
Robert H.
Loveland, CO
Toyota 4Runner
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/26/2016 Category: Service
Robert said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

BD
Berrett D.
Loveland, CO
Honda Civic
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/09/2016
Excellent customer service
Overall great service. Appreciate the loaner car. Only three small things I noticed this time that caught my attention : 1) Service agent initially recommended belt replacement at 60k which seemed early to me. 2) Maintenance light was not reset. 3) Car Fax did not reflect service performed until several days later.

MM
Mike M.
Loveland, CO
Honda Pilot
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/10/2016
Car returned with a problem, but then fixed
Vehicle was returned with a problem, but after I took the car back and left it there a couple more days the problem was fixed. First time something like this has happened. Just dropped a star for the inconvenience of multiple trips and additional days without my vehicle.

DG
David G.
Fort Collins, CO
Chrysler 300
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/12/2016 Category: Service
David said the business provided good service and work.
This review was collected via phone interview by Customer Research Inc.

BM
Barbara M.
Loveland, CO
GMC Jimmy
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/18/2016
My First Time At Metric Motors
Friday, July 15, 2016 was my first time at Metro Motors. I decided to switch auto care because of several recommendation from friends who go to Metro Motors. Rick was great on the phone to recommend 'not' to buy a certain car I was looking at. It was challenging to get an appointment for an oil change, but I understand they are very popular and busy. The waiting area was clean and large enough to handle 4-5 people. It took an hour for the oil change exactly the time I was told. I will be back to get the recommended repairs. The only one thing that happened was when I checked out, the $20 coupon wasn't correctly done and I had to wait for it to be corrected. But that was a small thing. It's always amazing to me that people use cell phones in an office, airport or even Metric Motors that others can hear their conversations rather than telling the person on the other end that they can't talk right now, or take the call outside or elsewhere. Most places say...not to use your cell phone because it's rude to others, etc. Maybe Metric Motors should have a similar sign. Thank you for allowing me to make my opinions known.

LB
Lisa B.
Longmont, CO
Chevrolet Suburban
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/30/2016 Category: Service
Lisa said she would not recommend this business because she thinks they are kind of expensive.
This review was collected via phone interview by Customer Research Inc.

MR
Margaret R.
Loveland, CO
Subaru Outback
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/16/2016
Rick in a bad mood
It was evident that Rick was really in a bad mood.
Dan M. from Metric Motors responded on 07/13/2016

Margaret,

I'm sorry our service was any less than stellar. We're grateful for all of our customers, and YOU have been especially good to work. We appreciate the loyalty you've shown.

I hope that we can continue to be of service for you in the future. I promise, we will be looking forward to the next opportunity to greet you with a smile! 


LA
Lucille A.
Loveland, CO
Chrysler Pacifica
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/05/2016
Guy's not as friendly as usual
Same

LL
Lawrance L.
Loveland, CO
Audi A4
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/04/2016 Category: Service
Lawrence said everything was done as he requested. There was a couple of small things he wanted to address, regarding an issue with his vehicle.
This review was collected via phone interview by Customer Research Inc.

TE
Tom E.
Loveland, CO
Ford Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/10/2016 Category: Service
Tom said the business did a great job of getting him in and out. He said it went smoothly.
This review was collected via phone interview by Customer Research Inc.

MY
Michael Y.
Loveland, CO
BMW 330xi
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/18/2016 Category: Service
Michael said after his last service visit, his alternator belt is squeaking and he may need to return to this facility.
This review was collected via phone interview by Customer Research Inc.

MF
Max F.
Loveland, CO
Subaru Impreza
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/02/2016 Category: Service
Max said he was impressed by the service this business performed.
This review was collected via phone interview by Customer Research Inc.

DL
Diana L.
Fort Collins, CO
Toyota Sienna
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/05/2016 Category: Service
Diana said she really likes the business and feels they are honest with her, not trying to tell her something needs to be done when it really does not, but they are a little more expensive than other places which might be the trade off. There are places that are not very expensive, but will tell her some thing needs to be done when it really does not.
This review was collected via phone interview by Customer Research Inc.

DO
Deanna O.
Greeley, CO
Toyota Corolla
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/25/2016 Category: Service
Deenna said they were pretty good, this was her first time at this business. She said they were really nice and they had her vehicle ready. She did not have any complaints.
This review was collected via phone interview by Customer Research Inc.

SM
Steve M.
Loveland, CO
Ford Freestyle
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/20/2016 Category: Service
Steve said this business is kind of pricy but they did a good job.
This review was collected via phone interview by Customer Research Inc.

GJ
Gail J.
Loveland, CO
Lexus ES 330
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/25/2016
Metric Motors did a minor repair on my vehicle and didn't even charge for it!
Prompt, friendly service.

AM
Alessandro M.
Loveland, CO
Audi A4
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/21/2016 Category: Service
Alessandro said the prices were too high for the services the business provided.
This review was collected via phone interview by Customer Research Inc.

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