Overview

Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76

323 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
96% Would Recommend
Latest Review 2 months ago

Reviews


VW
Victor, Loretta W.
Loveland, CO
Volkswagen Passat
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/21/2016 Category: Service
Victor said he appreciates the help this business provides him with.
This review was collected via phone interview by Customer Research Inc.

JC
James C.
Loveland, CO
Pontiac G6
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/14/2015 Category: Service
James said he was caught off guard by the price because he was not informed up front before they started working on the vehicle.
This review was collected via phone interview by Customer Research Inc.
Dan M. from Metric Motors responded on 08/17/2015
  • Please accept our apologies.We always try to estimate our diagnostic charges as best we can before we begin, but sometimes we just don't know what to expect until we start looking.
  • I'm glad we were able learn that the engine had siginificant internal problems quickly, before we had spent too much time on James' car.
  • Although our technician had spent almost an hour on it, we felt bad for James and only charged of 1/2 hour, since he had just had a friend install the engine.
  • I do hope that being able to use one of our courtesy Loaner Cars while James' car was in our shop, helped ease the $50 of diagnostic service that we did charge for.

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