Overview

Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5rating 4.63

2412 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
93% Would Recommend
Latest Review about 5 hours ago

Reviews


LB
LORI B.
Deerfield, WI
Kia Optima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Good service
Service was good. Amenities available while I waited.

Verified Customer
Waunakee, WI
Kia Sorento
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/16/2019 Category: Service
Friendly staff
Friendly staff upon arrival, walk through what will be doing to vehicle

TN
TANOEA N.
Sun Prairie, WI
Kia Sportage
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
Welcoming staff and nice waiting area
Great

BB
Brad B.
Cottage Grove, WI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
Brad said that he works with the place commercially on a weekly basis and they have a good rapport.
This review was collected via phone interview by Customer Research Inc.

SA
Satyanarayana A.
Madison, WI
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/11/2019 Category: Service
Satyanarayana said the employees did not wash his vehicle after his service.
This review was collected via phone interview by Customer Research Inc.

JG
James G.
Lodi, WI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/08/2019 Category: Service
James said that the place was efficient and took care of his needs.
This review was collected via phone interview by Customer Research Inc.

KD
Karen D.
De Forest, WI
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/08/2019 Category: Service
Karen said the issue that she took the vehicle in has not been resolved by the business.
This review was collected via phone interview by Customer Research Inc.

KS
Karel S.
Portage, WI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/07/2019 Category: Service
Spoke with Jocelyn. She said the work is good and they are close to her home.
This review was collected via phone interview by Customer Research Inc.

DD
David D.
Madison, WI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/07/2019 Category: Service
David said this business is very efficient.
This review was collected via phone interview by Customer Research Inc.

CB
CARRIE B.
Madison, WI
Kia Soul
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/05/2019 Category: Service
Service and more
Awesome per usual! Aubrey rocks!

CW
COREY W.
Sun Prairie, WI
Kia Sorento
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/03/2019 Category: Sales
Quick and Easy
Quickly accessed my needs and found a vehicle to fit.

LL
LORI L.
Madison, WI
Kia Optima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/03/2019 Category: Sales
Lori Larson /Rob Larson
Salesman (Braden ) was very knowledgeable very friendly not pushy at all and made us feel real comfortable ! So much so that we purchased 2 cars !!!within 3 days

FK
Francis K.
Sun Prairie, WI
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/03/2019 Category: Service
Francis said the service was okay. They repaired recall part on his vehicle.
This review was collected via phone interview by Customer Research Inc.

LS
LAURIE S.
Mc Farland, WI
Kia Soul
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/01/2019 Category: Service
Quick oil/filter/tire rotation ' all st one low price
Madison Kia provides a great oil/filter change service that includes a multi point inspection and tire rotation.

KS
KENNETH S.
Madison, WI
Kia Sorento
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/31/2018 Category: Service
Dead battery
Had a dead battery Friday before Christmas. Called about a tow and see when they might get me in. Towed in- no cost as under warranty- got me in in about an hour, diagnosed bad battery, replaced and got me on my way within 2 hours- all under warranty. All very friendly, wanting to help, and overall did a wonderful job of getting me satisfied and out the door. Very professional!

CJ
CAROL J.
Sun Prairie, WI
Kia Sorento
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/28/2018 Category: Service
Oil Change
It was nice to have such friendly women wait on me. I didn’t care for the men that worked there. They were kinda grumpy and never smiled. These women who work there now really like to smile! And your reception room is really a nice place to wait. Popcorn, coffee and cookies. And a tv and comfortable chairs to sit in.

MB
Michael B.
Madison, WI
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/28/2018 Category: Service
Spoke with Jennifer. She said the employees were courteous. They treated her with respect. They provided excellent service.
This review was collected via phone interview by Customer Research Inc.

JA
JANE A.
Madison, WI
Kia Soul
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/25/2018 Category: Service
Great Experience
Brought my car in for necessary service. Every part was great. I was advised each step of the way of the work being done. Service was friendly and the waiting room was very relaxing. Car runs great.

Verified Customer
Montello, WI
Kia Sportage
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/22/2018 Category: Service
Service Department Staff
Made my appt on line for warranty work. Was told when vehicle would be ready. The firm also gave me a complimentary 27 point service check and wash.

Verified Customer
Lodi, WI
Kia Soul
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/22/2018 Category: Service
Experience
When I had questions, the answers where clearly explained and easy to understand.