Overview

Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5rating 4.61

2198 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
93% Would Recommend
Latest Review about 13 hours ago

Reviews


WL
WILLIAM L.
Beaver Dam, WI
Kia Rio
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/26/2018 Category: Service
Great Service
Keith always does a great job of keeping me informed about the needs and status of my vehicle. No hard sell, just the facts and options. I trust this service team.

JD
JACQUELYN D.
Neshkoro, WI
Kia Soul
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/26/2018 Category: Service
still the best
Good service, pleasant staff, nice waiting area. Never a problem.

DD
DOUGLAS D.
Portage, WI
Kia Sedona
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
THANKS!
I was going to be in town on short notice. Town is 40 miles for me so I don't really get there that often. I realized I was due for an oil change. I called and they accommodated me even though they were booked! As usual, the service was great and the price is always right!

CS
CAROL S.
Stoughton, WI
Kia Sorento
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/20/2018 Category: Service
Repaur
Great service

Anonymous avatar
Verified Customer
Sun Prairie, WI
Kia Optima
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Good service
Quick and effective

SO
SCOTT O.
Madison, WI
Kia Soul
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Service completed before promised
I added a service request in addition to the scheduled work to be performed and all work completed before promised.

Anonymous avatar
Verified Customer
Deerfield, WI
Kia Sedona
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Oil Change
Good price for an oil change and tire rotation, and you can make your own appointment online.

TV
TIMOTHY V.
Portage, WI
Kia Sorento
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Oil change
Went well.

Anonymous avatar
Verified Customer
Middleton, WI
Kia Sorento
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/15/2018 Category: Service
Offer Loaner Cars!
The only thing missing, would be to offer a loaner vehicle while we wait.

I had to do some groceries, but I was delayed since I was waiting for my car.

TK
TRACY K.
Pardeeville, WI
Kia Sedona
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/12/2018 Category: Service
Great service
Keith was very helpful. The service was topnotch. My only issue would be the amount it cost to fix the issue I had. I understand that you have to pay for reliable service. But the amount we pay out for a few hours of labor is equally to 2 weeks pay for me.

Anonymous avatar
Verified Customer
Sun Prairie, WI
Kia Optima
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/11/2018 Category: Service
Good
Metro Kia has done a great job.

Anonymous avatar
Verified Customer
Madison, WI
Kia Soul
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Great customer service
Always great customer service and keep my car running smooth!

CJ
CAROL J.
Sun Prairie, WI
Kia Sorento
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/11/2018 Category: Service
Fabtastic
Love coming there because everyone is so attentive ..love the coffee, popcorn, cookies and a comfortable place to wait. Getting my car washed and having my car indoors ready for me to drive off.

KH
Karen H.
Mc Farland, WI
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018 Category: Service
Karen said she did not have any complaints about the service.
This review was collected via phone interview by Customer Research Inc.

Anonymous avatar
Verified Customer
Sun Prairie, WI
Kia Sedona
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/09/2018 Category: Service
very courtest, efficeint, nice lounge area.
The oil installed was 5W30. The manual and oil cap state to use 5W20. Why was the incorrect oil grade used?

RW
Ryan W.
Sun Prairie, WI
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/09/2018 Category: Service
Ryan said the service was excellent, and it was great as usual.
This review was collected via phone interview by Customer Research Inc.

JR
JACKIE R.
Madison, WI
Kia Sorento
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/08/2018 Category: Service
Jackie Ross
Your provide great quality to your customers

Anonymous avatar
Verified Customer
Cambria, WI
Kia Soul
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/06/2018 Category: Sales
The sales rep.
The sales rep was very helpfull and very friendly. He also answered all our concerns .

CB
CARRIE B.
Madison, WI
Kia Soul
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/04/2018 Category: Service
60,000 overhaul
Great service!

SS
Scott S.
North Freedom, WI
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2018 Category: Service
Scott said the staff treat him fairly, and he likes everyone there.
This review was collected via phone interview by Customer Research Inc.