I scheduled my TDI to have the necessary recalls repaired and an oil change. One of the repairs was overlooked as the check engine light would need to be on for it to be repaired- a day later, its on. The oil change was forgotten about. I've also never had a dealership perform repairs and not vacuum the interior. My car was returned dirtier than I brought it. The loaner car I was given- while it is always greatly appreciated for the convenience (really the only saving grace here) I was completely covered in white dog hair every time I sat in it. And I wear all black for work. The irony of this is that I was told I would be charged $150 for a cleaning fee if I brought a pet into the car (I don't have pets). Given everything that was overlooked and that i would have to go all the way back to Bellevue for an experience that really wasn't positive, I will call back and find out exactly what wasn't done and go to University dealership for the other fix that was overlooked. I have an appointment tomorrow elsewhere for the oil change & tire rotation.

Not Recommended

David J. from Michael's Volkswagen of Bellevue responded on 10/02/2017 11:35 AM

Jessie,

I want to apologize that the service visit you had here at Michaels VW. As I go through your service and look through all the tech notes, I see that all the recalls and the TDI recall were performed on your vehicle. I do not see a oil change on the ro and I'm sorry for that. I do not know how that was not put on the ro. I will look into that with the service advisor to find out where the communication brake down was. I also want to apologize for the loaner being dirty and the no vacuum. We have completely gone to Brown Bear at this point. Once again I apologize for your service experience and we hate to see you to go another dealer.

Sincerely,

David Jenkins
VW Service Manager

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