Middleton Automotive Center


Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5rating 4.79

470 Reviews

98% Would Recommend
Latest Review 6 days ago
Rich G. on 07/13/2017
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Spoke with Adele. She said this business took longer than predicted. She would recommend them for service.
Vehicle: Lincoln Town Car
Category: Service
Service Date: 07/10/2017
Review Created: 07/13/2017
This review was collected via phone interview by Customer Research Inc.
Adrianna R. on 06/23/2017
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Adrianna said this business was good but when she visits them they are always busy. They have her vehicle ready on time but she cannot get her keys.
Vehicle: Chevrolet Cavalier
Category: Service
Service Date: 06/05/2017
Review Created: 06/23/2017
This review was collected via phone interview by Customer Research Inc.
Tracy A. on 06/15/2017
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Tracy said the business was good and conscientious. They value the customer.
Vehicle: Kia Sportage
Category: Service
Service Date: 06/13/2017
Review Created: 06/15/2017
This review was collected via phone interview by Customer Research Inc.
Brock L. on 05/25/2017
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Brock said there is always room for improvement.
Vehicle: Chevrolet Colorado
Category: Service
Service Date: 05/24/2017
Review Created: 05/25/2017
This review was collected via phone interview by Customer Research Inc.
Ronald M. on 05/13/2017
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Ronald said he had to go back 2 or 3 times to get everything done.
Vehicle: Toyota Camry
Category: Service
Service Date: 05/03/2017
Review Created: 05/13/2017
This review was collected via phone interview by Customer Research Inc.
Sean N. on 05/02/2017
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"The employees are very knowledgeable "
My truck had a leak and they where able to diagnose and fix
Vehicle: Nissan Pathfinder
Service Date: 04/28/2017
Review Created: 05/02/2017 07:20 AM
EDWARD M. at Middleton Automotive Center responded on 05/02/2017

Hi Sean, Is there anything we could have done differently to receive a perfect rating? Our daily mission here at Middleton Automotive is to exceed our customers' satisfaction. That said, your feedback is crucial in for us to execute our mission. Thank You, David

Ron E. on 03/25/2017
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Ron said he has used this business a lot.
Vehicle: Pontiac Grand Prix
Category: Service
Service Date: 03/22/2017
Review Created: 03/25/2017
This review was collected via phone interview by Customer Research Inc.
Gabriel L. on 03/24/2017
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Gabriel said his vehicle is still drifting after the alignment was provided.
Vehicle: Dodge Dakota
Category: Service
Service Date: 03/22/2017
Review Created: 03/24/2017
This review was collected via phone interview by Customer Research Inc.
Jeff C. on 03/15/2017
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Jeff said this business was good.
Vehicle: RAM Pickup
Category: Service
Service Date: 03/14/2017
Review Created: 03/15/2017
This review was collected via phone interview by Customer Research Inc.
Rick D. on 02/17/2017
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Rick said his experience was really good. There was some miscommunication with the technician and had to go back to replace a part but they took care of it. The work was good and it was not a problem.
Vehicle: Chevrolet Suburban
Category: Service
Service Date: 02/15/2017
Review Created: 02/17/2017
This review was collected via phone interview by Customer Research Inc.
Gary M. on 02/17/2017
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Gary said he was very pleased with the work this business did. Dave is a wonderful person, he is very consistent and thorough. He was generally pleased and he will recommend them to anybody.
Vehicle: Dodge Pickup
Category: Service
Service Date: 02/08/2017
Review Created: 02/17/2017
This review was collected via phone interview by Customer Research Inc.
Jimmy M. on 02/03/2017
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Spoke with Martin. He said he was very satisfied with the service this business performed.
Vehicle: Saturn Ion 3
Category: Service
Service Date: 02/02/2017
Review Created: 02/03/2017
This review was collected via phone interview by Customer Research Inc.
EDWARD M. at Middleton Automotive Center responded on 02/06/2017

Hi Martin, What could we have done definitely to achieve a higher customer satisfaction? Our daily mission here and Middleton Automotive is to exceed our customers' expectation. Our customers' feedback is what helps us execute that. Please let us know. Thank you. David 

Howard D. on 02/01/2017
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"great job"
They fixed my cars catalytic converter and rear struts and it was cheaper than other places by a lot. the car worksgreat now and I'm completely happy. It looks like the beginning of a geat relationship.
Vehicle: Scion xB
Service Date: 01/28/2017
Review Created: 02/01/2017 08:07 AM
Tucker C. on 01/19/2017
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Tucker said this business did a really good job on his vehicle and had excellent customer service but there is always room for improvement.
Vehicle: Kia Sedona
Category: Service
Service Date: 01/14/2017
Review Created: 01/19/2017
This review was collected via phone interview by Customer Research Inc.
Jim C. on 12/23/2016
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"First Class "
Good solid shop, service reps very nice and helpful. You get what you pay for!
Service Date: 12/23/2016
Review Created: 12/23/2016 05:11 PM
Vicki B. on 10/24/2016
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"Over heating issue was dobe quickly and reasonably priced!"
They were able to get my car in very quickly and diagnosed the problem. The associates were pleasant and easy to work with. They explained the issue and the prices were reasonable.
Vehicle: Ford Focus
Service Date: 10/19/2016
Review Created: 10/24/2016 07:56 AM
EDWARD M. at Middleton Automotive Center responded on 10/24/2016

Hi Ms. B****, I am glad to hear that you were pleased with the time it took to get your vehicle in and out of the shop. Receiving a four out of five star rating, is there anything that we could have done better to receive a perfect rating? Our daily mission is to exceed our customers' satifaction. Your feedback helps us accomplish that. Thank you, David

Leo R. on 10/11/2016
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Leo said the service was pretty good for his first visit. He stated he would recommend them to others, once he gets to know them better.
Vehicle: Dodge Caliber
Category: Service
Service Date: 10/06/2016
Review Created: 10/11/2016
This review was collected via phone interview by Customer Research Inc.
EDWARD M. at Middleton Automotive Center responded on 10/12/2016

Hi Mr. R*****,

I am glad to hear you had a good first experience. Is there anything that we could have done differently that would have change a good experience to an excellent experience? Our daily mission is to exceed our customers satisfaction. This said, I would love to continue to build our relationship and ensure you that our customers come first. Look forward to seeing you on your next visit. Thank you for choosing Middleton Automotive.

David

Ron E. on 09/16/2016
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Ron said he would recommend this business.
Vehicle: Pontiac Grand Prix
Category: Service
Service Date: 09/13/2016
Review Created: 09/16/2016
This review was collected via phone interview by Customer Research Inc.
EDWARD M. at Middleton Automotive Center responded on 09/17/2016

Hi Mr. E****, We great appreciate you bringing your vehicle to Middleton Automotive and that you would recommend us to others. Exceeding our customers satisfaction is our number 1 priority here at Middleton Automotive. Our customer's feedback is crucial in our success to exceed our customer's satisfaction. This said, receiving a 4 out of 5 rating, what could we have done better to exceed your expectation? Thank you for choosing Middleton Automotive.

Maria N. on 08/20/2016
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"Learning more on how to keep my older car running smoothly"
When I take my car to middleton I learn what it needs. They show me exactly what is wearing outand how fast. Best of all, they treat me like like a sensible person who can understand the car's mechanics.
Vehicle: Honda Civic
Service Date: 08/19/2016
Review Created: 08/20/2016 09:35 AM
EDWARD M. at Middleton Automotive Center responded on 08/22/2016

Hi Ms. N*****, I am pleased to hear that we were able to provide you with a clear understanding of the status of your vehicle. Exceeding our customers satisfaction is our number 1 priority here at Middleton Automotive. Our customer's feedback is crucial in our success to exceed our customer's satisfaction. This said, receiving a 4 out of 5 rating, what could we have done better to exceed your expectation? Thank you for choosing Middleton Automotive. 

Lois M. on 07/20/2016
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Lois said she would recommend this business for service.
Vehicle: GMC Jimmy
Category: Service
Service Date: 07/01/2016
Review Created: 07/20/2016
This review was collected via phone interview by Customer Research Inc.
EDWARD M. at Middleton Automotive Center responded on 08/10/2016

Hi Ms. Lois, Our day-to-day mission is to exceed our customer's satisfaction. This said, is there anything that could have been done differently to exceed your satisfaction? Our customer's feedback is a crucial component to exceeding our customers' satisfaction. Thank you 

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