When it comes to reliable, high-quality auto repair in Wenatchee, WA, Midvalley Automotive is your go-to destination. We prioritize our customers above all else, offering a superior standard of service that sets us apart in the auto repair industry. Our team of certified mechanics brings a wealth of knowledge and experience, ensuring that When it comes to reliable, high-quality auto repair in Wenatchee, WA, Midvalley Automotive is your go-to destination. We prioritize our customers above all else, offering a superior standard of service that sets us apart in the auto repair industry. Our team of certified mechanics brings a wealth of knowledge and experience, ensuring that each job is executed with utmost precision and professionalism. We understand the importance of your vehicle in your daily life, and hence, we provide timely, and efficient auto repair services. Choosing Midvalley Automotive means choosing quality, reliability, and a team committed to getting you back on the road as swiftly and safely as possible. So for all your auto repair needs in Wenatchee, WA, trust the local experts at Midvalley Automotive. ...more
Verified CustomerThank you for your feedback. We're sorry to hear you were disappointed with your visit.
Our technicians' responsibility is to diagnose the cause of a concern before replacing parts. During our testing, we were unable to duplicate a starter failure, and the vehicle started and operated normally. Based on our diagnostic findings, we identified other issues that could contribute to the intermittent starting concern and discussed those recommendations before proceeding with any repairs beyond the requested oil change.
Diagnostic testing does require technician time and expertise, which is why there is a charge for the service. Although the diagnosis required approximately two hours of testing, we billed only one hour. We do not replace parts that we cannot confirm have failed, as doing so could result in unnecessary expense without resolving the concern.
We also noted your concern regarding the engine cover. After reviewing the repair with our technician, we were unable to confirm that it was removed during the diagnostic process. However, we appreciate you bringing it to our attention.
We value every customer and would welcome the opportunity to discuss your visit further. Please feel free to contact our manager so we can review the inspection findings and answer any questions you may have.
