Overview

Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74

27 Reviews

96% Would Recommend
Latest Review 1 day ago

Reviews


Verified Customer
Salt Lake City, UT
Subaru Outback
Verified Customer
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11/13/2018
Always dependable. Always honest.
I won't go anywhere else. Mike's is the best. They are fast, honest and are great communicators. I refer my friends all the time.

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Tammy T.
Salt Lake City, UT
Ford Police Interceptor
Verified Customer
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11/12/2018
Fixing 4 Wheel Drive
Took our company work vehicle in for service on the 4 wheel drive. They were knowledgeable and clear about conveying issues with vehicle. They sent me photos and detailed emails of the hubs and actuators so I knew exactly what was needed. They also sent me a quote before they began service. Felt like I got great service.

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LARA N.
Salt Lake City, UT
Honda Fit
Verified Customer
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11/09/2018
Knowledgeable, Honest & Fast
Not every garage has a knowledgeable front-desk person—lotsdon’t have Front Desk at all!—Vamessa at Mike Palmer Automotive KNOWS CARS. When she has called me to explain the issue with my car, she has always explained it clearly and professionally. Half the time, she’s diagnosed the problem before the mechanics get under the hood!

MPA has worked in my older car 3-4 times, and every time I understood what the problem was, understood the pricing, and picked up my car when expected. MPA’s proxies are not “cheap,” but they are fair and backed up with a 24-month warranty.

I will never take my car to any other SLC garage! I recommend Mike Palmer Aitomotive very, very highly.

TG
Thomas G.
Grantsville, UT
Mercury Grand Marquis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018
Honest and friendly
Mike and Vanessa were both very kind and friendly. They were able to quickly diagnose the problem with my car and fix it for much less than I was thinking. Very honest and good quality work.

RC
Rebecca C.
Salt Lake City, UT
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/05/2018 Category: Service
Rebecca said they didn't do anything extra to her vehicle without asking her first and she appreciated that.
This review was collected via phone interview by Customer Research Inc.

MC
MEGAN C.
Salt Lake City, UT
Ford Police Interceptor
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/01/2018
Awesomeness
I love the honest work they provide

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Bill L.
Cerrillos, NM
GMC Sierra 3500
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/31/2018 Category: Service
Bill said the business does very good work. The prices are too high.
This review was collected via phone interview by Customer Research Inc.

KM
KRISTEN M.
Salt Lake City, UT
Toyota Corolla
Verified Customer
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10/30/2018
Honest help.
It's nice to have honest help.

CW
Christopher W.
Salt Lake City, UT
Nissan Xterra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2018 Category: Service
Christopher said this business had super nice people.
This review was collected via phone interview by Customer Research Inc.

KT
KATHLEEN T.
Park City, UT
Chevrolet Captiva Sport Fleet
Verified Customer
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10/26/2018
Kathleen Tschishow
I have been a customer for many years. Mike and Vanessa are always friendly and professional. They keep me informed as to what needs to be done if it;s more than just my oil change. I have on occasion used the loaner car they offer. My car runs great and I've always been happy with their work!

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Thomas D.
Salt Lake City, UT
Volvo V70
Verified Customer
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10/26/2018 Category: Service
Thomas said the staff was very knowledgeable and responsive. He stated they were very accommodating and the service was performed in a timely manner.
This review was collected via phone interview by Customer Research Inc.

ML
MELISA L.
Salt Lake City, UT
Kia Spectra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018
Friendly service from trustworthy professionals
I have been taking my cars to Mike Palmer Automotive for about 14 years now. Everyone is always very friendly but what I appreciate the most is that they take the time to explain what is wrong with my car, what needs to be fixed and what can wait without being condescending in any way. They do their best to give you the best value for your money. They even have free loaner cars for you to use while your car is in the shop (you just pay for the gas you use.)

KK
Kristen K.
Salt Lake City, UT
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2018 Category: Service
Kristen said the staff took the time to actually explain the service. They did an awesome job and saved her money. They let her use a loaner vehicle and the staff were great.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Salt Lake City, UT
Dodge Stratus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/13/2018
Helpful staff
Friendly and knowledgeable staff.

KM
Kely M.
Salt Lake City, UT
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2018 Category: Service
Spoke with Greg. He said that everything was done well and very fast. They were able to do the work that a previous facility did not do properly.
This review was collected via phone interview by Customer Research Inc.

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Brendon G.
Park City, UT
Toyota Tacoma
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/08/2018 Category: Service
Brendon said they are pretty good.
This review was collected via phone interview by Customer Research Inc.

KE
Kathy E.
Midvale, UT
Chevrolet Spark
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/01/2018
Great Service
I’ve been taking my vehicles to Mike Palmer for the last couple of years. I find that they are friendly and efficient. I always have been able to get my vehicle in and taken care of within 2 business days. I like that they are a locally owned business.

MD
Megan D.
Salt Lake City, UT
Ford Econoline Wagon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018 Category: Service
Megan said they are accommodating, helped tow her vehicle, and they are honest.
This review was collected via phone interview by Customer Research Inc.

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Shane C.
Utah
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018 Category: Service
Shane said that this business provided a really quick service. The staff members were all super friendly.
This review was collected via phone interview by Customer Research Inc.

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Hannah B.
Salt Lake City, UT
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018 Category: Service
Hannah said they were able to accommodate and move her vehicle through the queue a little bit faster, because they knew she didn't have another vehicle to use. They told her everything that was wrong with the vehicle, and they gave her prioritized options.
This review was collected via phone interview by Customer Research Inc.