Overview

Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5Overall Rating 4.93/5rating 4.93

620 Reviews

100% Would Recommend
Latest Review 3 days ago

Reviews


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Nick S.
Buffalo Grove, IL
INFINITI Q50
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/11/2018 Category: Service
Nick said the communication with the staff was great and the owner was very nice and kind. However, the mechanic completed the alignment but didn't catch the bent front tire rim.
This review was collected via phone interview by Customer Research Inc.

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Ted B.
Mundelein, IL
Chevrolet Chevy Express
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/22/2017 Category: Service
Ted said there was one thing that wasn't done. A squeaky belt he thought should have been replaced.
This review was collected via phone interview by Customer Research Inc.
John H. from Mundelein Tire and Service responded on 05/23/2017

Yes folks we did miss this one. In our defense the belt noise didn't start until the customer came to pick the vehicle up after a pretty heavy downpour.


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Joy W.
Libertyville, IL
Ford Taurus
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/30/2015 Category: Service
Joy said the business replaced her transmission a few months ago. She took her vehicle back because she is having an issue with the transmission but they said they could not find anything wrong.
This review was collected via phone interview by Customer Research Inc.
John H. from Mundelein Tire and Service responded on 10/06/2015

Joy is absolutely correct. During the time we had the vehicle to recheck the transmission, we could not duplicate the problem Joy described and the transmission was operating properly. When computerized engines or transmissions act up and do not store any error codes it is extremely difficult to diagnose a problem if the condition can not be duplicated.