Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

697 Reviews

100% Would Recommend
Latest Review 9 days ago

Reviews


LG
Lora G.
San Mateo, CA
Oldsmobile Ninety-Eight
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/03/2018 Category: Service
Lora said the staff did a great job.
This review was collected via phone interview by Customer Research Inc.

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MARGARET R.
Burlingame, CA
Chevrolet Forward Control
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/02/2018
no service with a smile!
not a place i would recommend to any one.
Kieran M. from Murray's Truck and Auto Repair Inc. responded on 03/05/2018

THANK YOU FOR THE RESPONSE. WE WERE UP FRONT ABOUT THE MOTORHOME INSPECTION BEFORE THE VEHICLE ARRIVED, AND KNOWING IT SAT FOR AN EXTENDED PERIOD. WE PERFORMED A SAFETY INSPECTION AND PROVIDED A WRITTEN ESTIMATE FOR THE ITEMS WE FOUND, AND A LEGIBLE REPORT. THE ESTIMATE GREW IN EXPENSE AND APPROACHED THE VALUE OF THE VEHICLE DUE TO THE NATURE OF THE REPAIRS. WE THEN DISCUSSED ALTERNATIVES WITH YOU PRIOR TO DELIVERY OF THE VEHICLE. PLEASE LET US KNOW HOW WE CAN IMPROVE THIS PROCESS.


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Todd M.
San Mateo, CA
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2018 Category: Service
Todd said the staff were really helpful, thorough and gave him a good estimate.
This review was collected via phone interview by Customer Research Inc.

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DONA L.
San Mateo, CA
Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/21/2018
Help you out.
They have my previous car record and refer to it when I ask questions about a pending check up.
They return calls in a timely manner when I leave a message.
They work with my time frame for drop off and pick up.

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MARG S.
San Francisco, CA
Buick Lucerne
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/18/2018
Expert repair
Total peace of mind! The maintenance and repairs are expertly completed on your vehicle by a caring, knowledgeable staff.

CY
Chris Y.
California
Ford F-150
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/16/2018 Category: Service
Chris said the employees did a good job.
This review was collected via phone interview by Customer Research Inc.

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DAN C.
San Mateo, CA
GMC Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2018
Another happy customer
I have a couple of vehicles that are serviced by Kieran and the crew at Murray's; a 2005 Ford F350 6.0L Diesel and a 1993 GMC Sierra 2500 5.7L Gas. They always treat me fairly and keep me informed as to what's going on and what needs to be done and what can wait. They are willing to answer questions I might have when they are servicing my vehicle. I used to take my trucks exclusively to a dealer, but now I take them to Murray's. Joel in the front office is easy to deal with and can explain what was done to my vehicle and why.

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David F.
San Mateo, CA
GMC Sierra 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2018 Category: Service
David said he likes the way they serviced him and how they treated him. Karen and Joe gave honest advice.
This review was collected via phone interview by Customer Research Inc.

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Brigitte W.
Woodside, CA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/26/2018 Category: Service
Spoke with Tracy. She said the service was great. The vehicle was given back in a timely manner.
This review was collected via phone interview by Customer Research Inc.

MC
Miguel C.
San Mateo, CA
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/25/2018 Category: Service
Miguel said Joel came off as the most knowledgeable and friendliest person he has ever worked with.
This review was collected via phone interview by Customer Research Inc.

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Sandy C.
San Mateo, CA
Chrysler PT Cruiser
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2018 Category: Service
Sandy said she appreciated that the staff at this business was honest.
This review was collected via phone interview by Customer Research Inc.

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Mark H.
San Mateo, CA
Ford Cab
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/18/2018 Category: Service
Mark said the business was very busy. They could use more employees to handle the workload.
This review was collected via phone interview by Customer Research Inc.

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Sandy C.
San Mateo, CA
Chrysler PT Cruiser
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2018 Category: Service
Sandy said she appreciated that the staff at this business was honest.
This review was collected via phone interview by Customer Research Inc.

MH
Mark H.
San Mateo, CA
Ford Cab
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/18/2018 Category: Service
Mark said the business was very busy. They could use more employees to handle the workload.
This review was collected via phone interview by Customer Research Inc.

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Ian H.
San Mateo, CA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2018 Category: Service
Ian said the employee did exactly what he needed to get done. The vehicle was running well.
This review was collected via phone interview by Customer Research Inc.

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Michael M.
Scotts Valley, CA
Chevrolet Tahoe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/11/2018 Category: Service
Michael said he was really happy with the service, but it took a little longer than expected. The staff could have communicated with him more throughout the process.
This review was collected via phone interview by Customer Research Inc.

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Roy G.
San Bruno, CA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2018 Category: Service
Spoke with Christopher. He said he received good service from this business. They always called him with updates on his vehicle.
This review was collected via phone interview by Customer Research Inc.

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Gilberto B.
Redwood City, CA
Ford Police Interceptor
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/27/2017 Category: Service
Gilberto said the service was great. The staff were able to find his problem after the Ford dealership couldn't. He thanks the staff members, who were nice and professional.
This review was collected via phone interview by Customer Research Inc.

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MARY W.
Hillsborough, CA
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/24/2017
Exellelnt service as always
We have been taking two cars and my diesel truck to Murray's for many years because the service is always excellent and everyone who works there is friendly and happy to answer questions.

JG
Joann G.
San Mateo, CA
GMC Terrain
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2017 Category: Service
Joann said Murray is a great mechanic.
This review was collected via phone interview by Customer Research Inc.