Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

698 Reviews

100% Would Recommend
Latest Review about 20 hours ago

Reviews


MH
Mark H.
San Mateo, CA
Ford Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/09/2019 Category: Service
Mark said he loves the staff and they are fantastic. He said they followed his specific directive to a T. He also said they did not call for additional vehicle issues.
This review was collected via phone interview by Customer Research Inc.

MS
MICHAEL S.
San Mateo, CA
Ford F-150
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/21/2019
Nice people
Thank you for your help you took care of my problems and my truck sounds great

AM
a m.
San Mateo, CA
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/03/2019
High quality repair work
I have been going to Murray's for several years and I'm always very pleased with the quality of their work. But, I've noticed lately that their prices have increased quite a bit. I'm sure a lot has to do with the cost of doing business in San Mateo, which is understandable. In the future, for basic servicing work (e.g. oil changes), I plan to look for another shop and go to Murray's for more substantive repair work.

Additionally, I always enjoy dealing with Kieran. But, the new office guy reminds me of a dealer service writer/used car salesman.

TM
Tim M.
San Mateo, CA
Ford Super Duty F-250 SRW
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/11/2019 Category: Service
Tim said the service was good.
This review was collected via phone interview by Customer Research Inc.

HD
Holl D.
Atherton, CA
Dodge Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/31/2018 Category: Service
Holl said that the parking is horrible, but he thinks the owner is a great guy and he does good work.
This review was collected via phone interview by Customer Research Inc.

CD
Christopher D.
Redwood City, CA
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/10/2018
Great work & terrific customer service!
Mercedes/Dodge Sprinter experts!
Pulsar Halo recommends Murray and his excellence.

TC
Thomas C.
Redwood City, CA
Ford F-150
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/03/2018 Category: Service
Thomas said this business has good service.
This review was collected via phone interview by Customer Research Inc.

CS
Charlie S.
Pacifica, CA
Dodge Sprinter
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/13/2018 Category: Service
Charlie said his experience with this business was fine.
This review was collected via phone interview by Customer Research Inc.

MM
Martin M.
San Mateo, CA
Ford F-150
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/13/2018 Category: Service
Spoke with a customer who chose to remain anonymous. He said the staff do a good job.
This review was collected via phone interview by Customer Research Inc.

CY
Chris Y.
California
Ford F-150
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/16/2018 Category: Service
Chris said the employees did a good job.
This review was collected via phone interview by Customer Research Inc.

MH
Mark H.
San Mateo, CA
Ford Cab
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/18/2018 Category: Service
Mark said the business was very busy. They could use more employees to handle the workload.
This review was collected via phone interview by Customer Research Inc.

MH
Mark H.
San Mateo, CA
Ford Cab
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/18/2018 Category: Service
Mark said the business was very busy. They could use more employees to handle the workload.
This review was collected via phone interview by Customer Research Inc.

MM
Michael M.
Scotts Valley, CA
Chevrolet Tahoe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/11/2018 Category: Service
Michael said he was really happy with the service, but it took a little longer than expected. The staff could have communicated with him more throughout the process.
This review was collected via phone interview by Customer Research Inc.

LH
Loren H.
San Mateo, CA
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/21/2017 Category: Service
Loren said the price was a little high.
This review was collected via phone interview by Customer Research Inc.

ER
Edguaro R.
California
Dodge Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/02/2017 Category: Service
Edguaro said the business was very good and his vehicle is fixed.
This review was collected via phone interview by Customer Research Inc.

GB
Gail B.
San Mateo, CA
Toyota Avalon
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/26/2017 Category: Service
Gail said this business had her car for a long time and didn't work on it, but the mechanics did a great job.
This review was collected via phone interview by Customer Research Inc.

BM
Bill M.
Burlingame, CA
Ford Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/22/2017 Category: Service
Bill said he was happy that the employees fit him in for service. He ended up getting bad fuel and this business fixed the problem.
This review was collected via phone interview by Customer Research Inc.

SR
Sammy R.
Redwood City, CA
Dodge Caravan
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/17/2017 Category: Service
Spoke with Tink. He said this business does a really good job and he would recommend them for service.
This review was collected via phone interview by Customer Research Inc.

MJ
Matt J.
Belmont, CA
Ford Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/25/2017 Category: Service
Matt said the business did a good job overall. Chris was pleasant, and he was able to answer all of his questions. He was frustrated that they did not call and tell him about a problem before he picked his vehicle up. The check engine light was on, and they had to replace a part. It would have been better if they had told him because he had to make an extra trip. The check engine light came on and went off again after he drove the vehicle, and he is unsure if it was repaired properly.
This review was collected via phone interview by Customer Research Inc.

SH
Scott H.
San Mateo, CA
GMC Sierra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/14/2017 Category: Service
Scott said everything worked out okay.
This review was collected via phone interview by Customer Research Inc.