Napleton's West Palm Beach Hyundai


Overall Rating 4.55/5Overall Rating 4.55/5Overall Rating 4.55/5Overall Rating 4.55/5rating 4.55

3807 Reviews

ReScore Reviews™ (46)

ReScore
Overall Rating 4.673917/5Overall Rating 4.673917/5Overall Rating 4.673917/5Overall Rating 4.673917/5rating 4.673917
Original
Overall Rating 2.2666622/5Overall Rating 2.2666622/5rating 2.2666622rating 2.2666622rating 2.2666622
90% Would Recommend
100% Business Response
Latest Review about 9 hours ago
Thomas F. on 12/17/2017
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"Recall appointment. All good. "
Fine
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 12/11/2017
Service Type: Repair
Review Created: 12/17/2017 03:56 PM
Verified Customer on 12/17/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"T"
Na
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 12/08/2017
Service Type: Repair
Review Created: 12/17/2017 06:52 AM
Verified Customer on 12/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Reliable customer service"
Everything was done on time. :-)
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 12/09/2017
Service Type: Repair
Review Created: 12/16/2017 06:36 PM
Laurie G. on 12/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service "
My service advisor was amazing. My car was serviced and repaired, within a good time frame and at a reasonable cost. He even got me a loaner car.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 12/08/2017
Service Type: Repair
Review Created: 12/16/2017 05:02 AM
Ernie R. at Napleton's West Palm Beach Hyundai responded on 12/16/2017

THANK YOU FOR THE RESPONSE

Felix Hong T. on 12/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"no commend at this time"
no review at this time
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 12/13/2017
Service Type: Maintenance
Review Created: 12/15/2017 02:10 PM
Ernie R. at Napleton's West Palm Beach Hyundai responded on 12/15/2017

THANK YOU

Debra A. on 12/15/2017
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"Quick, efficient and professional service"
Had my 7,500-mile checkup and was able to wait for the service to be completed. Even including the complimentary carwash, I was out of there in under two hours.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 12/13/2017
Service Type: Maintenance
Review Created: 12/15/2017 11:52 AM
Ernie R. at Napleton's West Palm Beach Hyundai responded on 12/15/2017

THANK YOU FOR THE REPLY

David L. on 12/14/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great Customer service but slow"
fred, was very good. he kept me informed. however, the service was slow. Almost 2.5 hours to do a 15,000 mile check up?
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 12/12/2017
Service Type: Maintenance
Review Created: 12/14/2017 01:43 PM
Ernie R. at Napleton's West Palm Beach Hyundai responded on 12/14/2017

THANK YOU FOR THE RESPONSE

Verified Customer on 12/14/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Tuscan Service"
The Client agent was very personable. She answered questions and informed me of what was done and needed. It took over two hours before finding out what my car needed. Additionally I have other issues which I will not disclose at this time. I would recommend a Hyundai to a friend. Most of the time the service is good but something has changed.
Vehicle: 2014 Hyundai Tucson
Category: Service
Service Date: 12/11/2017
Service Type: Maintenance
Review Created: 12/14/2017 11:34 AM
Ernie R. at Napleton's West Palm Beach Hyundai responded on 12/14/2017

THANK YOU

Neleide F. on 12/14/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"What makes the place so great is the attention received from the professionals"
Excellent I’m very happy
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 12/09/2017
Service Type: Maintenance
Review Created: 12/14/2017 09:54 AM
Ernie R. at Napleton's West Palm Beach Hyundai responded on 12/14/2017

THANK YOU

Carlos G. on 12/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The service, the attitute, MANZO's"
The best service in Florida.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 12/08/2017
Service Type: Repair
Review Created: 12/14/2017 06:26 AM
Ernie R. at Napleton's West Palm Beach Hyundai responded on 12/14/2017

THANK YOU

Verified Customer on 12/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Fast and friendly"
I am new to the area and chose this dealer as it was closest. The were friendly and efficient
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 12/09/2017
Service Type: Maintenance
Review Created: 12/14/2017 02:31 AM
Ernie R. at Napleton's West Palm Beach Hyundai responded on 12/14/2017

THANK YOU

Joni L. on 12/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"And yet another outstanding visit"
From the moment you pull your car into the service area, people are always so friendly and helpful. My service advisor, Brian May is the best! I know he always goes the extra mile to accommodate my hectic schedule.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 11/15/2017
Service Type: Repair
Review Created: 12/14/2017 01:43 AM
Ernie R. at Napleton's West Palm Beach Hyundai responded on 12/14/2017

THANK YOU

Lynn F. on 12/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"LYNN F"
service coordinator was very pleasant and kept me posted all along.
waiting area was very comfortable.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 12/06/2017
Service Type: Repair
Review Created: 12/13/2017 09:43 PM
Ernie R. at Napleton's West Palm Beach Hyundai responded on 12/14/2017

THANK YOU

Cassandra B. on 12/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service "
Fred is the best. He makes sure the job gets done is a timely manner. He sure understands the importance of good customer service.
Vehicle: 2013 Hyundai Genesis
Category: Service
Service Date: 12/08/2017
Service Type: Maintenance
Review Created: 12/13/2017 06:31 PM
Ernie R. at Napleton's West Palm Beach Hyundai responded on 12/14/2017

THANK YOU

Monique M. on 12/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The fast service,I died not have to go back!"
Yes,the service guy was very polite ,help me understanding what was happening with my car.
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 12/08/2017
Service Type: Repair
Review Created: 12/13/2017 02:36 PM
Ernie R. at Napleton's West Palm Beach Hyundai responded on 12/13/2017

THANK YOU

Jennifer G. on 12/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Kind and generous "
The service is very good and well thought out at Napelton’s and staff is good on letting u know what things might b occurring . Keep up the great service!!
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 12/06/2017
Service Type: Maintenance
Review Created: 12/13/2017 02:29 PM
Ernie R. at Napleton's West Palm Beach Hyundai responded on 12/13/2017

THANK YOU

Verified Customer on 12/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service but expensive "
Services and attention were great, but the price was a bit high in comparison to the dealership in Stuart Florida. Given the time to drive there, I would take it there instead.
Vehicle: 2013 Hyundai Veloster
Category: Service
Service Date: 12/11/2017
Service Type: Maintenance
Review Created: 12/13/2017 12:27 PM
Ernie R. at Napleton's West Palm Beach Hyundai responded on 12/13/2017

THANK YOU

Valerie O. on 12/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"GREAT HOSPITALITY AND SERVICE"
ARMAND GRACEOUSLY SERVICE MY CAR QUICKLY AND PLEASANTLY, HE IS A KEEPER!
I AM ALWAYS IMPRESSED WITH YOUR SERVICE AND SALES PEOPLE. AN HONEST AND FRIENDLY PLACE, THANK YOU FOR ALL THAT YOU DO, SINCERELY VAL
Vehicle: 2015 Hyundai Santa Fe
Category: Service
Service Date: 12/08/2017
Service Type: Repair
Review Created: 12/13/2017 10:37 AM
Ernie R. at Napleton's West Palm Beach Hyundai responded on 12/13/2017

THANK YOU FOR THE RESPOND

John T. on 12/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The service person was very attentive to not just me but the other customers as well. She was very polite and nice."
Overall it was a great visit. I did have a little bit of change in the dash hole compartment that was removed but other than that I will still recommend and return. The people were great.
Vehicle: 2011 Hyundai Genesis Co
Category: Service
Service Date: 12/11/2017
Service Type: Repair
Review Created: 12/13/2017 10:11 AM
Ernie R. at Napleton's West Palm Beach Hyundai responded on 12/13/2017

THANK YOU FOR THE RESPONSE

Verified Customer on 12/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Efficient"
Best service experience in a long time
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 12/08/2017
Service Type: Repair
Review Created: 12/13/2017 10:02 AM
Ernie R. at Napleton's West Palm Beach Hyundai responded on 12/13/2017

THANK YOU

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