Overview

Overall Rating 4.55/5Overall Rating 4.55/5Overall Rating 4.55/5Overall Rating 4.55/5rating 4.55

4511 Reviews

ReScore Reviews™ (65)

ReScore
Overall Rating 4.7384606/5Overall Rating 4.7384606/5Overall Rating 4.7384606/5Overall Rating 4.7384606/5rating 4.7384606
Original
Overall Rating 2.3593727/5Overall Rating 2.3593727/5rating 2.3593727rating 2.3593727rating 2.3593727
90% Would Recommend
100% Business Response
Latest Review about 2 hours ago

Reviews


SP
Susan P.
West Palm Beach, FL
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/27/2018 Category: Service
My service tech Steve!
Steve takes care of my car in. Timely matter. That’s very important to me not to have to wait hours upon first arrival

JB
Jessica B.
West Palm Beach, FL
2016 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/26/2018 Category: Service
Good Service
Quick and great service, Briana was awesome!

Anonymous avatar
Verified Customer
Lake Worth, FL
2012 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/26/2018 Category: Service
I trust them
My service representative, Nicholas, was excellent, went out of his way to try and assist me

AU
Alan U.
Lake Worth, FL
2015 Hyundai Genesis
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Hospitality
Congenial helping atmosphere
ERNIE R. from Napleton's West Palm Beach Hyundai responded on 05/25/2018

THANK YOU FOR THE 5 STARS


DR
Dylan R.
West Palm Beach, FL
2014 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Great service!!
Always great service, Steve is the best :)
ERNIE R. from Napleton's West Palm Beach Hyundai responded on 05/25/2018

THANK YOU FOR THE  5 STARS


IQ
Ivelisse Q.
Lantana, FL
2013 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
The business
The services
853f442128d671d6dd2ef1906c732fda?s=28
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 05/25/2018

THANK YOU


Anonymous avatar
Verified Customer
Boynton Beach, FL
2015 Hyundai Genesis Co
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Overall Rating 1/5rating 1rating 1rating 1rating 1
05/24/2018 Category: Service
Terrible Experience
Overall experience has been terrible. No one answers the phone when you call service. The job done by service dept was sloppy and done poorly. Still dealing with numerous issues almost a month after my purchase. I love Hyundai/Genesis but do yourself a favor and find a different dealership.
ERNIE R. from Napleton's West Palm Beach Hyundai responded on 05/25/2018

WE APOLOGIZE FOR THE INCONVENIENCE


RF
Ray F.
Indialantic, FL
2013 Hyundai Genesis
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
friendly excellent service
we broke on a birthday trip for my wife 100 miles from home. The compassion and service provide by Fred and the Genesis was more than outstanding. WE were given a loaner while repairs were made and we were back on the road the same day'

Thanks
RAY FINK.
ERNIE R. from Napleton's West Palm Beach Hyundai responded on 05/24/2018

THANK YOU FOR THE 5 STARS


Anonymous avatar
Verified Customer
West Palm Beach, FL
2017 Hyundai Azera
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
service department
They did a wonderful job.
ERNIE R. from Napleton's West Palm Beach Hyundai responded on 05/24/2018

THANK YOU FOR THE 5 STARS


KF
Kim F.
West Palm Beach, FL
2017 Hyundai Santa Fe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Service Department
I was surprised at how quick my car came out, I was in and out in about a half hour. I would definitely come back here for service.
ERNIE R. from Napleton's West Palm Beach Hyundai responded on 05/24/2018

THANK YOU FOR THE 5 STARS


RA
Rafael A.
Wellington, FL
2010 Hyundai Genesis
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Fred is an honest guy and very polite. they did the job I asked to do it
Nice place to be and to fix my Genesis.
Fred always honest and decent
ERNIE R. from Napleton's West Palm Beach Hyundai responded on 05/24/2018

THANK YOU FOR THE 5 STARS


AB
Alice B.
Lake Worth, FL
2014 Hyundai Equus
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Napleton's West Palm Beach Hyndai
Good friendly service
ERNIE R. from Napleton's West Palm Beach Hyundai responded on 05/24/2018

THANK YOU FOR THE 5 STARS


Anonymous avatar
Verified Customer
West Palm Beach, FL
2015 Hyundai Genesis
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
customer care
Fred, as always, worked with and for, us.
ERNIE R. from Napleton's West Palm Beach Hyundai responded on 05/24/2018

THANK YOU FOR THE 5 STARS


MK
Melissa K.
West Palm Beach, FL
2016 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Great Sales and Service
Both the Sales (Keith) and Service staff were great to work with. I was able to get exactly what I was looking for with no pressure or hassles
ERNIE R. from Napleton's West Palm Beach Hyundai responded on 05/24/2018

THANK YOU FOR THE 5 STARS


GS
Gloria S.
West Palm Beach, FL
2015 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Great Service!
My service person, Fred, is professional, & efficient in taking good care of my car. service was done in a timely manner.
ERNIE R. from Napleton's West Palm Beach Hyundai responded on 05/24/2018

THANK YOU FOR THE 5 STARS


Anonymous avatar
Verified Customer
Lake Worth, FL
2014 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
MR Tom
Always Delivers on time
ERNIE R. from Napleton's West Palm Beach Hyundai responded on 05/24/2018

THANK YOU FOR THE 5 STARS


JT
Jennifer T.
Boynton Beach, FL
2014 Hyundai Santa Fe S
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/24/2018 Category: Service
Good experience overall.
I would like to be communicated on what is going on and how much longer the service will be while I am waiting.
ERNIE R. from Napleton's West Palm Beach Hyundai responded on 05/24/2018

THANK YOU FOR THE RESPONSE


Anonymous avatar
Verified Customer
Lake Worth, FL
2017 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Great customer service!
I will not bring my car anywhere else for repairs or maintenance. The service is excellent! I am always made aware of anything extra that may need to be done but never pushed into getting things done that I do not feel are necessary.
ERNIE R. from Napleton's West Palm Beach Hyundai responded on 05/24/2018

THANK YOU FOR THE 5 STARS


II
Isa I.
Boynton Beach, FL
2016 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Always feel welcome!
I have always brought my car in for servicing here; this is my fourth Hyundai. This time my experience was the best ever! Steve, my service manager made me feel like he was my new best friend! He kept me informed each step of the way, and offered wonderful maintenance tips for me.
ERNIE R. from Napleton's West Palm Beach Hyundai responded on 05/24/2018

THANK YOU FOR THE RESPONSE AND THE 5 STARS


LC
Lazaro C.
Belle Glade, FL
2012 Hyundai Genesis
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Profesianal
Oil change n alignment in n out with apoitmant great job
ERNIE R. from Napleton's West Palm Beach Hyundai responded on 05/24/2018

THANK YOU FOR THE 5 STARS