Overview

Overall Rating 4.57/5Overall Rating 4.57/5Overall Rating 4.57/5Overall Rating 4.57/5rating 4.57

5711 Reviews

ReScore Reviews™ (111)

ReScore
Overall Rating 4.774775/5Overall Rating 4.774775/5Overall Rating 4.774775/5Overall Rating 4.774775/5rating 4.774775
Original
Overall Rating 2.1909062/5Overall Rating 2.1909062/5rating 2.1909062rating 2.1909062rating 2.1909062
90% Would Recommend
100% Business Response
Latest Review about 2 hours ago

Reviews


JN
Jacqueltn N.
West Palm Beach, FL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2019 Category: Service
My service person
My service person was very, very nice.

HM
Herbert M.
Belle Glade, FL
2015 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/22/2019 Category: Service
Service
Everyone was very prompt and courteous in assisting us. Solved the issues we were requesting.
ERNIE R. from Napleton's West Palm Beach Hyundai responded on 04/22/2019

THANK YOU FOR THE RESPONSE 


Verified Customer
Boca Raton, FL
2017 Hyundai Elantra
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/22/2019 Category: Service
Poor service time.
Took over 2 hours. Was told ins carwash 4 times .
ERNIE R. from Napleton's West Palm Beach Hyundai responded on 04/22/2019

OUR APOLOGIES 


Verified Customer
West Palm Beach, FL
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2019 Category: Service
Awesome service advisor
When I drove up to the service lane and realized that Armand was going to be my service advisor for the day I was very pleased. He is always professional and a pleasure to work with.
ERNIE R. from Napleton's West Palm Beach Hyundai responded on 04/22/2019

THANK YOU


Verified Customer
Lake Worth, FL
2012 Hyundai Elantra To
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2019 Category: Service
Staff keeps you informed of what's going on with your car, and if you leave, they call you
I give the dealership a good rating. Friendly and helpful staff, my service guy in particular, Geovani.
ERNIE R. from Napleton's West Palm Beach Hyundai responded on 04/22/2019

THANK YOU


Verified Customer
Delray Beach, FL
2011 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/20/2019 Category: Service
Don’t Waste Your Time and Money
In short, they lie, mislead, don’t fix the problem the first time so you have to come back again.?
ERNIE R. from Napleton's West Palm Beach Hyundai responded on 04/22/2019

OUR APOLOGIES 


Verified Customer
Vlg Wellingtn, FL
2015 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/20/2019 Category: Service
Customer Service
They get you in right away; and give you the total wait time so you know how long you will have to wait for your car care to be done
ERNIE R. from Napleton's West Palm Beach Hyundai responded on 04/22/2019

THANK YOU


Verified Customer
West Palm Beach, FL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2019 Category: Service
Always professional and friendly!
We've brought our cars in for various reasons. The staff is always courteous and helpful. And we get them back on time, washed and working well...
ERNIE R. from Napleton's West Palm Beach Hyundai responded on 04/20/2019

THANK YOU


TM
Thomas M.
Vlg Wellingtn, FL
2012 Hyundai Equus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2019 Category: Service
Fred Uzarski
Fred makes servicing my vehicle a pleasure.
ERNIE R. from Napleton's West Palm Beach Hyundai responded on 04/19/2019

THANK YOU FOR THE RESPONSE


LM
Leon M.
Delray Beach, FL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2019 Category: Service
Everybody is always nice.
Your Service Advisor Gianmickael Loyola was great.
ERNIE R. from Napleton's West Palm Beach Hyundai responded on 04/19/2019

THANK YOU


NG
Nancy G.
Palm Beach, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/19/2019 Category: Service
Finest Service Department in South Florida,....
Your car will thank you for being serviced at Napleton's Hyundai West Palm Beach, Florida.

The engineers perform magic. My car drives like new after their service.

The dealership is beautiful. The technicians, who check you in, are gracious and professional. Oh, and the waiting room offers the gourmet coffee, hot chocolate, soft drinks, and snacks. WiFi too!
ERNIE R. from Napleton's West Palm Beach Hyundai responded on 04/19/2019

THANK YOU


EM
Erlene M.
West Palm Beach, FL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2019 Category: Service
efficient and courteous service
representative answered my questions in a courteous manner. service was efficient.
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 04/18/2019

THANK YOU


WP
Waranon P.
West Palm Beach, FL
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2019 Category: Service
Best service and fast
I go there for first time for my genesis oil change.
No appointment but they are very fast and nice ... Good job guys keep it up
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 04/18/2019

THANK YOU


RB
Robert B.
Palm Beach, FL
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2019 Category: Service
Excellent service
People were very understanding and helpful. Facility for waiting was very comfortable. Work performed as promised and in a timely manner.
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 04/18/2019

THANK YOU


RC
Robert C.
Lake Worth, FL
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2019 Category: Service
Napleton West Palm
Excellent service and knowledgeable employees. The only reason I won't be back for next. service is that I live out of state
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 04/18/2019

THANK YOU


SK
Steven K.
Lake Worth, FL
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2019 Category: Service
They were great
you guys did a great job that's why I go there
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 04/18/2019

THANK YOU


CS
Christopher S.
Lawrenceville, GA
2015 Hyundai Sonata Hyb
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/17/2019 Category: Service
Need my refund
This dealership is poor at communication. I have been seeking a refund for my money since April 8th and I cannot reach anyone in corporate. The experience with this dealership has made me question buying a Hyundai.
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 04/18/2019

I WILL CONTACT YOU


AS
Allan S.
Boynton Beach, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019 Category: Service
Employees
No issues. all work done competently and on time.
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 04/18/2019

THANK YOU


GA
Gerardo A.
West Palm Beach, FL
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/17/2019
Quiero hablar algo muy malo
Tuvimos una experiencia en Canadá de la Hyundai que no nos gustó yes q fueron muy egoístas en el servicio y esperábamos q ellos siendo de la familia Hyundai nos atendieran mejor y también q no yerno muy corteses con ello
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 04/18/2019

THANK YOU


MO
Myriam O.
West Palm Beach, FL
2015 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/17/2019 Category: Service
Actuar pronto
Fue buena pero ay q mejorar
ERNIE R. from Napleton's West Palm Beach Hyundai responded on 04/19/2019

THANK YOU