Overview

Overall Rating 4.56/5Overall Rating 4.56/5Overall Rating 4.56/5Overall Rating 4.56/5rating 4.56

5132 Reviews

ReScore Reviews™ (96)

ReScore
Overall Rating 4.7604185/5Overall Rating 4.7604185/5Overall Rating 4.7604185/5Overall Rating 4.7604185/5rating 4.7604185
Original
Overall Rating 2.2421061/5Overall Rating 2.2421061/5rating 2.2421061rating 2.2421061rating 2.2421061
90% Would Recommend
100% Business Response
Latest Review about 8 hours ago

Reviews


Verified Customer
West Palm Beach, FL
2016 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Informative advisor Michael
My 1st time here. Just a simple oil change, but Michael made me feel welcome, provided me with extra info about the Dealership, and offered contact info for my future needs.

RR
Randy R.
Boynton Beach, FL
2015 Hyundai Genesis
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/13/2018 Category: Service
Not just another dealership.
My 2015 Genesis needed a new battery. It took the towing company 3 hours to pick up the car, but that's not Hyundai's fault. Once Fred got the car, he put his team to work and the turnaround was quick.
Any dealer can sell cars, but good dealerships know that service keeps the customer coming back.
Fred and his team in service hit a home run.

SS
Shawneque S.
West Palm Beach, FL
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Fast service
Excellant service.

SH
Sharon H.
Boynton Beach, FL
2015 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
People
Very nice staff but this last visit took 2.5 hours for an oil change

EG
Ellen G.
Lake Worth, FL
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Ashley is the best
Ashley makes it all happen. She is pleasant, knowledgeable, efficient and she is a terrific representative of the company
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 11/13/2018

THANK YOU


EO
Edward O.
Boynton Beach, FL
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
great customer service and timely maintenance
My service agent was courteous and helpful and a good listener. My car was in for oil change and tire rotation. I was in and out in 2 hours and 20 minutes. I am very appreciative.
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 11/13/2018

THANK YOU


AG
Alexis G.
Boynton Beach, FL
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Outstanding Service Provider
Fred in the Genesis Service department is one of the best service advisors I have ever had the honor of dealing with. His attention to detail and sense of urgency is what will keep me coming back to this location. I always have had a great experience whenever I have to come here. You would be in good hands by seeing him.
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 11/13/2018

THANK YOU


JM
Jose M.
West Palm Beach, FL
2014 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2018 Category: Service
Very good service
Very professional people at costumer service. They don’t take longer my car to change brakes and oil.
I like the services at Hyundai.
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 11/13/2018

THANK YOU


Verified Customer
Boynton Beach, FL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018 Category: Service
Customer Service
Excellant
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 11/13/2018

THANK YOU


JL
Jack L.
Lake Worth, FL
2016 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018 Category: Service
Service manager
Fred is my service manager. he is a pleasure to work with.

Jack R. Levy
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 11/13/2018

THANK YOU


KC
Keith C.
Lake Worth, FL
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018
Bought a used car
Was on the search for a good used car. I located Stewart in sales. We worked a deal that was fair. At first was confusing because a different company listed the vehicle as CPO, but this was explained in detail with professionalism by the sales staff and was still a great value.
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 11/12/2018

THANK YOU


Verified Customer
West Palm Beach, FL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018 Category: Service
Very efficient
This was a very efficient visit. Everyone was friendly, and the service agent who helped me was great.
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 11/12/2018

THANK YOU


RH
Richard H.
Okeechobee, FL
2014 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018 Category: Service
Service
The staff there ae very helpful and friendly.
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 11/12/2018

THANK YOU


PA
Patrick A.
Royal Palm Beach, FL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018 Category: Service
Fast service
Came in for oil change, filter and tire rotation. Two cups of (free) coffee later and it was done!
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 11/12/2018

THANK YOU


Verified Customer
Atlantis, FL
2013 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018 Category: Service
a complicated repair that worked out well
This was a long and complicated repair. They made the best of an inconvenient situation.
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 11/12/2018

THANK YOU


IS
Irving S.
Port St. Lucie, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018 Category: Service
Oil change and rotation
Great service by Geovanny!
He greeted me courteously and informed me of the progress.
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 11/12/2018

THANK YOU


JD
Joseph D.
Lake Worth, FL
2016 Hyundai Equus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018 Category: Service
Excellent review
Fred always does a great job for me. You
Should be very proud to have Fred on you team.

Joseph J DeVirgilio
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 11/12/2018

THANK YOU


JF
Judith F.
Delray Beach, FL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018 Category: Service
Service visit
Good service. This time the service took longer than my usual visits but the technician was helpful and courteous and I would recommend this dealership.
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 11/12/2018

THANK YOU


Verified Customer
Delray Beach, FL
2016 Hyundai Veloster
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/11/2018 Category: Service
Good Service
Good Service
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 11/12/2018

THANK YOU


BB
Benoit B.
Noyan, QC
2015 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/11/2018 Category: Service
Too long for services
Service too long... more than 2.5 hours to perform oil change and tire rotation... need improvement on delays and explanations for the customers...
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 11/12/2018

THANK YOU