Overview

Overall Rating 4.56/5Overall Rating 4.56/5Overall Rating 4.56/5Overall Rating 4.56/5rating 4.56

4908 Reviews

ReScore Reviews™ (88)

ReScore
Overall Rating 4.7386334/5Overall Rating 4.7386334/5Overall Rating 4.7386334/5Overall Rating 4.7386334/5rating 4.7386334
Original
Overall Rating 2.267439/5Overall Rating 2.267439/5rating 2.267439rating 2.267439rating 2.267439
90% Would Recommend
100% Business Response
Latest Review about 15 hours ago

Reviews


SG
Susan G.
Lake Worth, FL
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Nice service people
It was completed in the time I was told
ERNIE R. from Napleton's West Palm Beach Hyundai responded on 09/19/2018

THANK YOU FOR THE 5 STARS


Verified Customer
West Palm Beach, FL
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Service was great
Everything was perfect I was so happy thank you and service advisor was awsome
ERNIE R. from Napleton's West Palm Beach Hyundai responded on 09/19/2018

THANK YOU FOR THE 5 STARS


MR
Mary R.
West Palm Beach, FL
2010 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Service Tech
Nicholas is a very nice person and helps the customer to understand what service is needed to keep the car in the best running shape.
He help to lower the costs a little for me. He is calm, courtesy, and got the car done in a timely manner.
ERNIE R. from Napleton's West Palm Beach Hyundai responded on 09/19/2018

THANK YOU FOR THE 5 STARS


JS
Johnny S.
West Palm Beach, FL
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Excellent and efficient customer service.
The agent handled the process was curteous friendly and efficient.
ERNIE R. from Napleton's West Palm Beach Hyundai responded on 09/19/2018

THANK YOU FOR THE RESPONSE AND 5 STARS


Verified Customer
Royal Palm Beach, FL
2016 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
Service
I was very pleased with my recent visit to have an oil change and a part replaced that was under warranty.
ERNIE R. from Napleton's West Palm Beach Hyundai responded on 09/19/2018

THANK YOU FOR THE RESPONSE


Verified Customer
Lake Worth, FL
2017 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/19/2018 Category: Service
NO COMMENT
NO COMMENT
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 09/19/2018

THANK YOU


RD
Rodney D.
Lake Worth, FL
2013 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2018 Category: Service
A+
My Service Advisor took great care of me and my problem.
ERNIE R. from Napleton's West Palm Beach Hyundai responded on 09/19/2018

THANK YOU FOR THE 5 STARS


Verified Customer
Lake Worth, FL
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
service
great service managers and very timely and quick service
ERNIE R. from Napleton's West Palm Beach Hyundai responded on 09/19/2018

THANK YOU FOR THE 5 STARS


PA
Patrick A.
Royal Palm Beach, FL
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Great body work
A rock or something fell onto my trunk lid leaving a dent and chip on the paint. Fred arranged for me to drop off the car late on Monday and provided a courtesy car for my use until Thursday when the repair was completed. Perfect job - cannot tel there was ever any damage.
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 09/18/2018

THANK YOU


JL
Janean L.
Atlantis, FL
2013 Hyundai Sonata Hyb
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
thank you
thank you for excellent service and repair
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 09/18/2018

THANKYOU


RW
Rosa W.
Pompano Beach, FL
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Respectful friendly service
Great service as always. Very attentive and kept informed.
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 09/18/2018

THANK YOU


Verified Customer
Palm Beach, FL
2015 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Michael Waldron was great
He was very professional throughout the entire process of diagnosing my car. Highly recommend his services to the next customer
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 09/18/2018

THANK YOU


FW
Fred W.
Delray Beach, FL
2018 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Service with a smile
They take you as possible, no waiting for the most part
ERNIE R. from Napleton's West Palm Beach Hyundai responded on 09/17/2018

THANK YOU FOR THE RESPONSE AND 5 STARS


Verified Customer
Lake Clarke, FL
2016 Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018 Category: Service
Service I can Trust
I only take the car to the dealership to be serviced. They have always done right by me.
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 09/17/2018

THANK YOU


GC
Gennene C.
Royal Palm Beach, FL
2011 Hyundai Elantra To
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Perfect Again !
I brought my car in for warranty work even though they had it for a week they gave me a loaner to drive so I didn't have to go without a vehicle. My service tech, Nick Palermo, is always very courteous and professional and kept me updated during my cars repairs.
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 09/14/2018

THANK YOU


AR
Alan R.
West Palm Beach, FL
2017 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Brought car in for service
Fred Uzarski is a great service advocate and represents your business very well.
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 09/14/2018

THANK YOU


JL
Jennifer L.
Clewiston, FL
2012 Hyundai Sonata
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/14/2018 Category: Service
Takes forever
Takes forever for them to repair your vehicle and they will make as many excuses as possible to not complete repairs covered by a recall. In fact, attempted to charge me for something that was clearly in black and white and under recall. I can not drive my vehicle because without the repairs, it’s not safe.
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 09/14/2018

MY APOLOGIES I WILL BE CONTACTING YOU


Verified Customer
Boynton Beach, FL
2016 Hyundai Veloster
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
good agents
good service
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 09/14/2018

THANK YOU


DG
David G.
Vlg Wellingtn, FL
2008 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Fine service for a first time customer.
Service person was knowledgeable and very pleasant.
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 09/14/2018

THANK YOU FOR A 5 STAR REVIEW


TH
Travis H.
West Palm Beach, FL
2013 Hyundai Genesis
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018 Category: Service
Great service
Great experience everytime! They take great care of my Genesis
Mike C., service mgr from Napleton's West Palm Beach Hyundai responded on 09/14/2018

THANK YOU  FOR A  5 STAR  REVIEW