NOVA Automotive

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703-378-5388
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Overview

Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0

( 6 Reviews )

5 star
100%
4 star
<1%
3 star
<1%
2 star
<1%
1 star
<1%
100% Would Recommend
83% Business Response
Latest Review about 2 years ago

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Chandler and Sons Automotive

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45977 Old Ox Rd
Sterling, VA 20166-9472
Overall Rating 4.7424863/5Overall Rating 4.7424863/5Overall Rating 4.7424863/5Overall Rating 4.7424863/5rating 4.7424863
0.2 miles away
11/20/2019 - "Bad Diagnoses"
"When dropping the vehicle off to Nate I was clear in what we wanted done and the order to do it in...."

Reviews

CN
Carolina N.
Fairfax, VA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2017
Body repair/painting
Rust basically ruined the paint of my car. Brought to a body shop for an outrageous amount of money. Brought to NOVA who did an excellent job for half the price. My car now looks new for a 2002 Mercedes. Jose, the owner, delivered as promised.
Recommended
KK
Kia K.
Virginia
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2017 Category: Service
Spoke with Sean. He said they provide very good customer service and the owner is a good guy.
Recommended
This review was collected via phone interview by Customer Research Inc.
Jose G. from NOVA Automotive responded on 02/24/2017

Thank you for taking the time to give us a review over the phone. We enjoy working on your vehicles and making sure they get repaired in a timely manner, so you can operate your business.

PN
Peter N.
Chantilly, VA
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/21/2017 Category: Service
Peter said the service at this business was very good.
Recommended
This review was collected via phone interview by Customer Research Inc.
Jose G. from NOVA Automotive responded on 02/24/2017

Thank you very much for your positive review! We appreciate the feedback and will make sure to keep up the great customer service and quality work.

SA
Sha A.
Chantilly, VA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/31/2017 Category: Service
Sha said the service was good.
Recommended
This review was collected via phone interview by Customer Research Inc.
Jose G. from NOVA Automotive responded on 02/01/2017

Thank you very much for your response, Sha!

We enjoy working with you and providing services to your vehicles.

MM
Manu M.
Arlington, VA
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2017
Dedicated and Quality Service
Called and could bring the car the next day. Owner made sure to get the best value on parts and shop diligently worked on getting the car running again the same day.
Recommended
Jose G. from NOVA Automotive responded on 01/18/2017

Hi Manu,

Thank you very much for your review! We are happy that we were able to help you and hope SCHATZI will be worry free for some time now! :)

SH
Soarya H.
Ashburn, VA
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2017 Category: Service
Soarya said the business does a good job with her vehicle. There were a few problems with her vehicle after she had picked it up and they offered to look at it free of charge even though the issue was not related to what she had gotten done on her vehicle. The owner provided great customer service.
Recommended
This review was collected via phone interview by Customer Research Inc.
Jose G. from NOVA Automotive responded on 01/18/2017

Hello Soarya,

Thank you very much for your review. We are glad that you were satisfied with our repair and customer service and hope to be able to serve you again in the future!

Displaying all 6 Review