Overview

Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5Overall Rating 4.88/5rating 4.88

295 Reviews

97% Would Recommend
Latest Review 2 days ago

Reviews


RM
Ryan M.
Everett, WA
Dodge Pickup
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/24/2018 Category: Service
Ryan said the service was unacceptable. The staff fixed what had been missed, but he had to point it out to them.
This review was collected via phone interview by Customer Research Inc.

JJ
Joe J.
Lake Stevens, WA
Ford Pickup
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/15/2017 Category: Service
Joe said he was not pleased with this business. The technicians were not knowledgeable about the issue he was facing with his vehicle. Mike mentioned the possibility of the control valve being an issue. However, the technicians were unable to resolve the issue with his vehicle. The bill was explained to him but they were unable to clarify why he was charged $10 for a part that he didn't purchase. He was charged $120 for 1 hour worth of service. They fixed the issue by cleaning the control valve.
This review was collected via phone interview by Customer Research Inc.
Dave K. from Onb Automotive Repair responded on 11/22/2017

  To clarify, the technician working on Joe's 1997 F150 is more than knowledgeable & qualified to diagnose his vehicle's concern. The challenge was when he dropped off vehicle it was not exhibiting the driveability symptom Joe described. Technician connected test equipment & road tested to gather data and returned to shop to analyze. Spark & fuel control systems were tested, were normal. Mass air flow sensor tested fine.  1 spark plug was removed/inspected, was fine, no evidence of misfire. Performed fault code test, none in system although Joe said a code P0455 was erased from system. Tech performed evaporative emission system (smoke/leak) test and found a large vacuum leak at the fuel filler neck area. All (above) findings were discussed with Joe and he declined further inspections/tests.
  Joe initially authorized $120-$240 to diagnose the concern. His bill was $143.88 +tax. The "$10 part" he mentioned was for shop supplies (cleaners/diag material/software costs) as is typical for this type of concern. No "parts" were charged.


MR
MICHAEL R.
Everett, WA
Hyundai Accent
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/28/2017
Nice guys but leave the big jobs to the dealer
The owners were always as nice and professional as possible. Don't leave complicated work above
the common maintenance tasks to this business. Take it to a dealer if its a big price repair item.

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