Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

293 Reviews

97% Would Recommend
Latest Review 6 days ago

Reviews


KP
KAREN P.
Everett, WA
Ford Escape
Verified Customer
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05/28/2019
Another great experience
I am a new customer at ONB. The first visit was an oil change that included having to deal with a stripped screw on the oil pan. I was treated fairly at ONB and they really appreciated my business. I went back today to have something checked because my car was making a horrible sound. Fortunately a minor problem that was taken care of. Jeff was really nice and explained everything to me about the cause of the noise and what was done to repair it.
I have found my new repair shop for my car.

SH
STEVE H.
Kirkland, WA
Ram 1500
Verified Customer
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01/12/2019
Great service!
You should not give ONB loaner cars that smell of smoke and air freshener that makes you gag on the morning.

MR
Mason R.
Everett, WA
Toyota RAV4
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/14/2018 Category: Service
Mason said the staff was fantastic, but the prices were expensive.
This review was collected via phone interview by Customer Research Inc.

RR
Ryan R.
Stanwood, WA
Toyota Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/25/2018 Category: Service
Ryan said the business repaired his check engine light but now it is back on. He said he will be taking it back in.
This review was collected via phone interview by Customer Research Inc.

FG
Fred G.
Marysville, WA
Ford F-150
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/15/2018 Category: Service
Fred said he got good service, a straight forward turn around, and good communication from the staff.
This review was collected via phone interview by Customer Research Inc.

AH
Andrew H.
Lynnwood, WA
Buick LaCrosse
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/24/2018 Category: Service
Andrew said everything was great but he paid more than he was expecting.
This review was collected via phone interview by Customer Research Inc.

CH
Craig H.
Everett, WA
Ford Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/12/2017 Category: Service
Craig said he has dealt with the business on several occasions. They are honest, and make every effort to make things right. They do a good job, and he is happy with them.
This review was collected via phone interview by Customer Research Inc.

MH
Matthew H.
Springdale, AR
GMC Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/15/2017 Category: Service
Matthew said the service is good, but some of the prices are very expensive.
This review was collected via phone interview by Customer Research Inc.

JB
JIM and LISA B.
Everett, WA
Volkswagen Jetta Sedan
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/21/2017
Great service! Quality work!
Many thanks to Mike, who helped us problem-solve some troublesome noises in our front wheels and back tire braking system. Amazing service! So refreshing.

JB
JOEL B.
Arlington, WA
Ford Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/01/2017
Great shop
ONB is a shop I felt I can trust. I feel they could have been more precise on the cost of replacing my engine when I asked for cost of job though all other aspects of our dealings were trust worthy. I feel very confident that the work they did is trust worthy and professional. I'm happy to have done business with ONB.

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