First we want to start off by thanking you for your business and support. Here at Orlando's we value our customer as well as their opinions. We do apologize that the job done on your car took longer than you expected. Sometimes it takes and unexpected amount of time to get a job done and sometimes it is needed to ensure that that job is done the right way. Again we appreciate you business and all of your support here at Orlando's Auto. We would like you to stop by and speak with a sales rep so that you can redeem your FREE Oil change, along with your free vehicle inspection and tire rotation. Thank You again and We hope to see you soon.