Overview

Overall Rating 4.45/5Overall Rating 4.45/5Overall Rating 4.45/5Overall Rating 4.45/5rating 4.45
4.5

( 259 Reviews )

ReScore Reviews™ (6)

ReScore
Overall Rating 3.8333333/5Overall Rating 3.8333333/5Overall Rating 3.8333333/5rating 3.8333333rating 3.8333333
Original
Overall Rating 2.33333/5Overall Rating 2.33333/5rating 2.33333rating 2.33333rating 2.33333
93% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


DH
David H.
Russellville, AR
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2019 Category: Service
Oil change
Done in good time and everyone was nice

CB
Christopher B.
Dover, AR
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/03/2019 Category: Service
Great service
Always a great experience

CH
Caroline H.
Russellville, AR
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2019 Category: Service
Personnel
Most accommodating and efficient

AF
Arlon F.
Dover, AR
2015 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/19/2019 Category: Service
Great service
Bought my car at Orr and have taken it back to Orr Service Dept for every service. I appreciate them taking such good care of my car for me.

CC
Christina C.
Russellville, AR
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2019 Category: Service
Fast Service
Fast and friendly service at a fair price.

MM
Martha M.
Clarksville, AR
2019 Hyundai Ioniq Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2019 Category: Service
friendly
friendly and helpful

WN
Wallace N.
Russellville, AR
2018 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/14/2019 Category: Service
Great service experience
I was there for only 1 hour.

MS
Mikayla S.
Russellville, AR
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2019 Category: Service
Customer service
Great customer service from all departments!!!

JB
Joseph B.
Clarksville, AR
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2019 Category: Service
Great people especially Josh
Great people especially Josh worked hard took care of everything above and beyond our expectations

KG
Kevin G.
Clarksville, AR
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2019 Category: Service
Just as Usual
The orr service department was just as nice and very through as always. Great team all the way around this company has put together. Service, sales, customer service, waiting area, helpful, concerned there just nothing left to say but this dealership has a first class crew put together. Will always go to Orr for any of my needs involving cars. Thank You for a great job. Kevin & Jackie Gassaway

RN
Rhonda N.
Russellville, AR
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2019 Category: Service
Fixed the problem promptly
Good service, worked us in the same day, fixed the problem.

KM
Kyle M.
Russellville, AR
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2019 Category: Service
The people
Orr goes above and beyond to take care of my families vehicles

Verified Customer
Dover, AR
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2019 Category: Service
great service department
Was able to get in soon for first oil change on vehicle
Jamie B., Service Director from Orr Hyundai of Russellville responded on 08/27/2019

Thank you so much for taking the time to respond to the Hyundai Survey and for the great score

Jamie Burke
Service Director
(479) 968-4566
jamieb@orrautomall.com

JP
John P.
Russellville, AR
2016 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2019 Category: Service
Service Department
When I take one of my Hyundais in for service at Orr Hyundai of Russellville, I receive the best customer service that I could ever expect. I feel like their most important customer and I'll bet others feel the same way. The people in any organization make the difference in consumer relations and business success. These folks do it right!
Bill Peters
Jamie B., Service Director from Orr Hyundai of Russellville responded on 08/14/2019

Thank you for taking the time to return the survey from Hyundai.  We greatly appreciate the score

Jamie Burke
Service Director
(479) 968-4566
jamieb@orrautomall.com

Verified Customer
Russellville, AR
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/06/2019 Category: Service
Santa Fe
Everything was normal

MJ
Marilyn J.
Russellville, AR
2019 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2019 Category: Service
Service department
Open on Saturday. It was quick, in and out

SM
Shelia M.
Russellville, AR
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2019 Category: Service
Car Service
The courtesy of the staff and the timely manner they serviced my car.
Jamie B., Service Director from Orr Hyundai of Russellville responded on 06/10/2019

Thank you for returning the Hyundai survey.  We really appreciate the score

Jamie Burke
Service Director
(479) 968-4566
jamieb@orrautomall.com

AF
Arlon F.
Dover, AR
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/28/2019 Category: Service
Great service
Have always had good service and everyone there has always been very nice and helpful.

JL
Julie L.
Dardanelle, AR
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2019 Category: Service
Awesome place
Always friendly and helpful!

DL
Dodareen L.
Russellville, AR
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2019 Category: Service
Orr rocks!!
Love this dealership so much. Friendly staff, excellent service department, and fresh coffee while you wait. Thumbs up.!!!!

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