Overview

Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74

478 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
97% Would Recommend
Latest Review 6 days ago

Reviews


CS
Chris S.
Kansas City, MO
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2018 Category: Service
Chris said the service was good, quick and easy.
This review was collected via phone interview by Customer Research Inc.
Andrew O., Owner from Otto Service Of Kansas City responded on 04/06/2018

Thank you very much for the feedback, Chris! We appreciate you taking the time to let us know how your service was, as well as appreciate having you as part of the Otto Service family! We are looking forward to seeing you again soon!


EQ
Esam Q.
Missouri
Acura MDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2018 Category: Service
Esam said his experience was very, very good. This facility has really intelligent people and he has already recommended them to his friend.
This review was collected via phone interview by Customer Research Inc.
Andrew O., Owner from Otto Service Of Kansas City responded on 04/06/2018

Thank you very much, Esam, for the kind words! A referral is the biggest compliment our family can receive! We appreciate having you as part of the Otto Service family and look forward to seeing you again soon! Have a fabulous weekend!


BW
Bruce W.
Kansas City, MO
Mazda Protege
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/03/2018 Category: Service
Bruce said the service was great. The staff was very kind and honest. He stated it is the best Honda and Acura facility in town.
This review was collected via phone interview by Customer Research Inc.
Andrew O., Owner from Otto Service Of Kansas City responded on 04/06/2018

Thank you, Bruce, for your continued support and kindness! We are thankful to have you as part of the Otto Service family! Thank you again for the kind words! Have a wonderful weekend!


FA
Faye A.
Kansas City, MO
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2018
I was pleased
I was pleased and very satisfied with the service. They were friendly and timely, which is very important to me. I had used them before and gotten the same service as I had years ago
Thank you Otto's Honda.
Andrew O., Owner from Otto Service Of Kansas City responded on 04/06/2018

Thank you so much for the kind words, Faye! We appreciate having you as part of the Otto Service family and definitely look forward to seeing you again! Thank you again for taking the time to let us know how your service was! We appreciate you and look forward to seeing you again! Have a blessed weekend!


WT
Willie T.
Kansas City, MO
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2018
Very Pleased
First time customer and I'm very pleased and very impressed. Pricing was reasonable and I vehicle drives much better. Wish they were in the Northlake long drive but worth it.
Andrew O., Owner from Otto Service Of Kansas City responded on 04/06/2018

First off, welcome to the Otto Service family, Willie! We are very honored to have you as part of the family! We are happy to hear that your experience was a good one, and even more happy to hear that your Toyota is running much better! Sorry for the long drive! We definitely appreciate you taking the extra time to come see us! Thank you for choosing to support our small business! It means a lot to our family! Have a wonderful weekend!


EF
Evelyne F.
Kansas City, MO
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2018
Love the service this place
If you want great service at an affordable price this is the way to go. I wouldn’t go anywhere else with my car.
Andrew O., Owner from Otto Service Of Kansas City responded on 04/06/2018

Thank you very much, Evelyne, for taking the time to let us know how your service was! We are blessed to have you as part of the Otto Service family and look forward to seeing you again soon! Have a blessed weekend!


BE
Betty E.
Lees Summit, MO
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2018
Otto service
My experience has been---timely service time, excellent workmanship and counter service. I have recommended Ottos to friends.
Andrew O., Owner from Otto Service Of Kansas City responded on 04/06/2018

Thank you very much, Betty, for taking the time to let us know how your service was! A referral is the greatest compliment we can receive! In the next few weeks we will be starting a referral program, so please be sure to stop in and grab a bunch to hand out! You will be credited $15 to your account for services for each one we get back! Thank you so much for being part of the Otto Service family and we look forward to seeing you again soon! Have a blessed weekend!


MP
Mike P.
Kansas City, MO
Toyota Camry
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/20/2018 Category: Service
Mike said he was very satisfied with the service he was given.
This review was collected via phone interview by Customer Research Inc.
Andrew O., Owner from Otto Service Of Kansas City responded on 03/21/2018

We are honored to hear that you were very satisfied with your service, Mike! Thank you for taking the time to let us know and for also being a valued member of the Otto Service family!


CT
Cindy T.
Kansas City, MO
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2018 Category: Service
Cindy said that she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Andrew O., Owner from Otto Service Of Kansas City responded on 03/21/2018

We are so happy to hear that you would recommend us to others, Cindy! A referral is the best compliment we could receive! Thank you for being a valued member of the Otto Service family!


KB
Karen B.
Kansas City, MO
Honda Civic
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2018 Category: Service
Keren said they came to pick her up. She said they're honest, she trusts them, and they are affordable.
This review was collected via phone interview by Customer Research Inc.
Andrew O., Owner from Otto Service Of Kansas City responded on 03/21/2018

What a special honor to be trusted by a customer! That is always our goal! We care about our customers!  Thank you for letting us know how we did, Karen! We are thankful to have you as part of the Otto Service family!


TP
Tom P.
Kansas City, MO
Acura MDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2018 Category: Service
Tom said he has no problems with this business.
This review was collected via phone interview by Customer Research Inc.
Andrew O., Owner from Otto Service Of Kansas City responded on 03/21/2018

Thank you for the 5 Stars, Tom! We appreciate having you as part of the Otto Service family!


CK
Cindy K.
Stilwell, KS
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2018
Great people. Great service
Great people! Great service!
Andrew O., Owner from Otto Service Of Kansas City responded on 03/21/2018

We love hearing such kind words, Cindy! Thank you for taking the time to let us know how we did! We appreciate having you as part of the Otto Service family! 


SW
Samantha W.
Missouri
Honda Civic
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/06/2018 Category: Service
Samantha said there was nothing that stood out about her service.
This review was collected via phone interview by Customer Research Inc.
Andrew O., Owner from Otto Service Of Kansas City responded on 03/21/2018

We appreciate you choosing Otto Service for your Honda's needs, Samantha. We hope we are able to partner with you in the future for anything your Honda might need. Have a wonderful day!


SB
Stacey B.
Kansas City, MO
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2018 Category: Service
Stacey said the staff did what was asked of them, and also checked for extra. They contacted him before working on it, gave him an estimate and, told him what impact it would take on the vehicle if it wasn't handled soon.
This review was collected via phone interview by Customer Research Inc.
Andrew O., Owner from Otto Service Of Kansas City responded on 03/21/2018

Thank you for letting us know how your service was, Stacey! We are happy to hear that we handled everything effectively! We look forward to working with you more in the future. Thank you for being a valued member of the Otto Service family!


DM
Diana M.
Lees Summit, MO
Acura MDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2018 Category: Service
Diana said the employees are great. They help her keep her vehicle running.
This review was collected via phone interview by Customer Research Inc.
Andrew O., Owner from Otto Service Of Kansas City responded on 03/21/2018

Thank you for taking the time to let us know how your service was, Diana! We appreciate the 5 stars and having you as part of the Otto Service family!


IS
Ike S.
Kansas City, MO
Honda Civic del Sol
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2018 Category: Service
Ike said he would recommend the business for service,
This review was collected via phone interview by Customer Research Inc.
Andrew O., Owner from Otto Service Of Kansas City responded on 03/21/2018

A referral is the best compliment we could receive, Ike! Thank you for referring us to those you know! We appreciate having you as part of the Otto Service family!


RL
Ray L.
Independence, MO
Acura TL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/23/2018
Honest people. Great work
This is the only place I will take my cats to. Great service & very friendly staff
Andrew O., Owner from Otto Service Of Kansas City responded on 03/21/2018

We are so happy to hear that we are the only place you will take your Acura to, Ray! That is such a true compliment! Thank you for choosing us! We appreciate having you as part of the Otto Service family!


BK
Bill K.
Belton, MO
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/23/2018
Our last visit
Thank you for being there for us.
Andrew O., Owner from Otto Service Of Kansas City responded on 03/21/2018

Sometimes it takes just a couple words to mean the world to us! Wow! Thank YOU, Bill! We appreciate your support and it is truly an honor to be there for you! Thank you for being there for us and for choosing to be part of the Otto Service family! We appreciate you!


RW
Ryland W.
Raymore, MO
Honda Civic
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/23/2018 Category: Service
Ryland said the service was good but the service price was expensive.
This review was collected via phone interview by Customer Research Inc.
Andrew O., Owner from Otto Service Of Kansas City responded on 03/21/2018

Thank you for the feedback, Ryland. We appreciate having you as part of the Otto Service family! 


AA
Andrew A.
Kansas City, MO
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/21/2018
Trustworthy and honest
Not much to say other than good honest mechanics. I’ve had my wife’s 2004 Honda Accord ex worked on a couple of times. All visit we’re unplanned and had to have car towed there on short notice. Each time they were spot on with diagnosis along with recommended service. Quick turnaround basically I know I can count on them to keep my wife’s work transportation running even at 315000
Andrew O., Owner from Otto Service Of Kansas City responded on 02/21/2018

Thank you very much, Andrew, for taking the time out of your busy schedule to grace us with such kind words! We are truly happy to hear that we have been able to partner with you to keep your family transportation running long term! We appreciate having you as part of the Otto Service family! Thank you for trusting us with your family’s safety. We look forward to seeing you and your Honda again soon! Have a wonderful weekend!