Parkway Hyundai of Wilmington

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910-392-4888
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Overview

Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5Overall Rating 4.74/5rating 4.74
4.7

( 2966 Reviews )

5 star
82%
4 star
11%
3 star
3%
2 star
1%
1 star
1%

ReScore Reviews™ (42)

ReScore
Overall Rating 4.4285714/5Overall Rating 4.4285714/5Overall Rating 4.4285714/5Overall Rating 4.4285714/5rating 4.4285714
Original
Overall Rating 2.11905/5Overall Rating 2.11905/5rating 2.11905rating 2.11905rating 2.11905
96% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews

Verified Customer
Supply, NC
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2019 Category: Service
Service
The service is always great. The staff is knowledgeable and very friendly.
Recommended
TH
Thomas H.
Wilmington, NC
2014 Hyundai Azera
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2019 Category: Service
People
Good people, efficient. Job always done right the first time.
Recommended
JW
John W.
Carolina Shores, NC
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2019 Category: Service
Compliments to the service department!
The professional, efficient, courteous, and friendly service is exemplary. Customer relations are refreshing and dearly appreciated.
Recommended
Verified Customer
Southport, NC
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2019 Category: Service
Informed
I was informed each step of the way for my service. I was told the cost and options prior to additional work being done.
Recommended
Helen C. from Parkway Hyundai of Wilmington responded on 11/14/2019

Thank you so much for the great review. We value your business and look forward to seeing you again at your next service interval.

GS
Gerard S.
Wilmington, NC
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2019 Category: Service
MS
Quick service- great price on service- no surprises
Recommended
Helen C. from Parkway Hyundai of Wilmington responded on 11/13/2019

Thank you for the great review. We value your business.

Verified Customer
Wilmington, NC
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2019 Category: Service
Service
They always do an excellent job in a timely fashion!
Recommended
Helen C. from Parkway Hyundai of Wilmington responded on 11/13/2019

Thank you so much for the great review. We value your business.

Verified Customer
Wilmington, NC
2015 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2019 Category: Service
.
.
Recommended
Helen C. from Parkway Hyundai of Wilmington responded on 11/09/2019

Thank you for the 5 star review. We appreciate your business.

KB
Kenneth B.
Rocky Point, NC
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2019 Category: Service
dependable merchant.
service was fast . staff are courteous. no complaints.
Recommended
Helen C. from Parkway Hyundai of Wilmington responded on 11/08/2019

Thank you for the great review. We appreciate your business.

JB
James B.
Leland, NC
2013 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/08/2019 Category: Service
Another Excellent Service
As usual my experience at Parkway Hyundai was extremely satisfying. The service was timely, excellent advice was given and and an approach to future service was developed.
Recommended
Helen C. from Parkway Hyundai of Wilmington responded on 11/08/2019

Thank you for the 5 star review. We always appreciate positive feedback from our customers. We value your business.

MN
Michael N.
Wilmington, NC
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2019 Category: Service
Efficient service
Recall work completed. Liked the complementary oil change. Also appreciated the other service recommendations.
Recommended
Helen C. from Parkway Hyundai of Wilmington responded on 11/08/2019

Thank you so much for the great review. We appreciate your business.

PO
Peter O.
Leland, NC
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2019 Category: Service
Bring Back Their Genesis dealership
Hyundai just replaced their CEO of the Genesis brand for North America after a very disappointing sales year for that brand. Well, no wonder, they drastically cut back on their dealer network (to include Parkway) which by the way was their top selling dealership in NC. I would buy another Genesis in a heartbeat, but I would have to go to Myrtle Beach or Raleigh for a new car, and that is not happening.
Recommended
Helen C. from Parkway Hyundai of Wilmington responded on 11/12/2019

Thank you for taking the time to fill out our survey. We appreciate your business.

Verified Customer
Jacksonville, NC
2019 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2019 Category: Service
My needs were anticipated and appropriately met.
My first time... had been a Lexus owner and thought Lexus provided great service. I was delighted with the care I received at Parkway. I was kept informed throughout the visit.
Recommended
Helen C. from Parkway Hyundai of Wilmington responded on 11/07/2019

Thank you so much for the great review. We always appreciate positive feedback from our customers. We value your business and hope to see you again at your next service interval.

RW
Robert W.
Wilmington, NC
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2019 Category: Service
Awesome
Service Dept. is super, from the checkin to pickup. They keep my car running like the first day I drove it home.
Recommended
Helen C. from Parkway Hyundai of Wilmington responded on 11/05/2019

Thank you so much for the great review. We always appreciate positive feedback from our customers. We value your business.

RD
Robert D.
Hampstead, NC
2010 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/03/2019 Category: Service
Alignment and regular maintenance
Chris service manager excellent worker always take care of your needs
Recommended
Helen C. from Parkway Hyundai of Wilmington responded on 11/05/2019

Thank you for the great review. We value your business.

JP
John P.
Wilmington, NC
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2019 Category: Service
Excellent Service
Fast, fair ,convenient service. Comfortable waiting room, current newspaper and magazines as well as TV.
Recommended
Helen C. from Parkway Hyundai of Wilmington responded on 11/05/2019

Thank you for the great review. We appreciate your business.

WC
William C.
Wilmington, NC
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2019 Category: Service
Katy Mills
Your service agent Katy Mills is the most impressive customer service individual that I have ever encountered. Not only is she always friendly and professional she never views any problem as insurmountable. I really do not understand why she is not your service manager. Everyone of your agents could benefit from her leadership. At any rate your dealership is the best. As long as Katy is there for service and Phillip Tew for sales you have a life long customer.

Sincerely,
William Carr
Recommended
Helen C. from Parkway Hyundai of Wilmington responded on 11/05/2019

Thank you so much for the complimentary review. Customer satisfaction is our number one priority here at Parkway Hyundai of Wilmington. We appreciate your business and are looking forward to seeing you again at your next service interval.

CS
Charles S.
Wallace, SC
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2019 Category: Service
knowledge of personal,polite,very friendly,answers any questions asked.
No better car dealership in all of Wilmington !!
Recommended
Helen C. from Parkway Hyundai of Wilmington responded on 10/31/2019

Thank you so much for the complimentary review. We always appreciate positive feedback from our customers. We value your business.

LC
Linda C.
Wilmington, NC
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2019 Category: Service
Hyundai Service
Prompt, friendly and professional service.
Recommended
Helen C. from Parkway Hyundai of Wilmington responded on 10/31/2019

Thank you for the 5 star review. We appreciate your business.

RI
Ronald I.
Wilmington, NC
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/30/2019 Category: Service
Responsive
Car electronics identified a “ limp home mode” - unfortunately we were on our way home when this issue popped up. Could not go over 2000 RPM. Made it home adhering to that limitation. Went to the dealer and they were aware of the issue as there was a previous recall but our vehicle was OK, based on the dealer, at that time.
The dealer service was responsive , and had the problem solved the next day.
Recommended
Helen C. from Parkway Hyundai of Wilmington responded on 11/05/2019

Thank you for taking the time to fill out our survey. We appreciate your time and business.

JM
Jane M.
Wilmington, NC
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/29/2019 Category: Service
Best Hyundai dealer anywhere!!
Katy assisted me and as usual it was impeccable service!!
Recommended
Helen C. from Parkway Hyundai of Wilmington responded on 10/30/2019

Thank you so much for the great review. When our customers leave happy it makes us happy. We value your business.