Parkway Hyundai of Wilmington


Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5rating 4.68

1318 Reviews

ReScore Reviews™ (23)

ReScore
Overall Rating 4.0434778/5Overall Rating 4.0434778/5Overall Rating 4.0434778/5Overall Rating 4.0434778/5rating 4.0434778
Original
Overall Rating 2.04348/5Overall Rating 2.04348/5rating 2.04348rating 2.04348rating 2.04348
96% Would Recommend
100% Business Response
Latest Review 1 day ago
Michael O. on 10/20/2017
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"Fit me in for oil change!"
My sister from another mister - Katy Mills scored huge again by fitting me in for a last minute oil change - THANK YOU!!!!
Vehicle: 2012 Hyundai Azera
Category: Service
Service Date: 10/12/2017
Service Type: Maintenance
Review Created: 10/20/2017 12:58 PM
John D. on 10/20/2017
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"Excellent Dealership"
Our adviser, Katy Mill was very professional in handling our Genesis repair. She kept us informed of what and when things were being done. We have always had good experiences at Parkway Hyundai, from the time we purchased our Genesis to all services and repairs.
Vehicle: 2012 Hyundai Genesis
Category: Service
Service Date: 10/16/2017
Service Type: Repair
Review Created: 10/20/2017 09:30 AM
Eugene E. on 10/19/2017
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"Executive Car Wash"
Anybody can change the oil and filter of a car, but your Executive Car Wash makes my car look like new again and that is the main reason I keep returning for service.
Vehicle: 2006 Hyundai Azera
Category: Service
Service Date: 10/17/2017
Service Type: Maintenance
Review Created: 10/19/2017 04:36 PM
Verified Customer on 10/19/2017
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"Fast Service "
Very professional staff
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 10/17/2017
Service Type: Repair
Review Created: 10/19/2017 01:15 PM
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Helen C. at Parkway Hyundai of Wilmington responded on 10/19/2017

We appreciate your business and look forward to your next service with us.

Brian J. on 10/19/2017
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"New Tires"
They look good and so far they are holding air.
Vehicle: 2004 Hyundai Elantra
Category: Service
Service Date: 10/11/2017
Service Type: Maintenance
Review Created: 10/19/2017 08:32 AM
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Helen C. at Parkway Hyundai of Wilmington responded on 10/19/2017

We appreciate your business and look forwarding to seeing you at your next service.

Charles M. on 10/19/2017
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"Easily accessible, polite staff."
Timely service and gave reasonable answer to a technical question. Service Tech did advise of a part needing replacement and would call to set up an appointment. Professional demeanor through the entire process.
Vehicle: 2017 Hyundai Tucson
Category: Service
Service Date: 09/25/2017
Service Type: Repair
Review Created: 10/19/2017 05:19 AM
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Helen C. at Parkway Hyundai of Wilmington responded on 10/19/2017

We appreciate your business and look forward to seeing you next time.

Charles W. on 10/18/2017
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"excellrnt speedy service"
SUPER
Vehicle: 2015 Hyundai Accent
Category: Service
Service Date: 10/16/2017
Service Type: Maintenance
Review Created: 10/18/2017 04:55 PM
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Helen C. at Parkway Hyundai of Wilmington responded on 10/19/2017

We appreciate your business and look forward to seeing you next time.

John L. on 10/18/2017
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"Repl turn signal bulb."
Done,under warranty quickly with,no hassle. Very pleased.
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 10/16/2017
Service Type: Repair
Review Created: 10/18/2017 11:16 AM
Phillina J G., Service Director at Parkway Hyundai of Wilmington responded on 10/18/2017

We appreciate your business!

Helen M. on 10/17/2017
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"Always courteous, knows their product, jumps through hoops to make it happen and customer satisfactory is first"
Ease of sales team as well as service team. Have dealt with the same person for the last 7 years in service dept. Says something for the dealership's employee longevity.
Vehicle: 2009 Hyundai Genesis
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/17/2017 07:28 PM
Phillina J G., Service Director at Parkway Hyundai of Wilmington responded on 10/18/2017

Thank you so much for sharing!  We appreciate your feedback and your business.  

We look forward to seeing you at your next service interval.

Tom W. on 10/17/2017
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"service consultant"
Katie Mills is a great face of the company for Service
Vehicle: 2010 Hyundai Veracruz
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/17/2017 01:43 PM
Phillina J G., Service Director at Parkway Hyundai of Wilmington responded on 10/18/2017

Thanks for sharing!  We look forward to seeing you at your next service interval.

Dale S. on 10/17/2017
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"Very good"
Yes
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 10/14/2017
Service Type: Maintenance
Review Created: 10/17/2017 12:17 PM
Phillina J G., Service Director at Parkway Hyundai of Wilmington responded on 10/18/2017

Thank you for your business!

John C. on 10/17/2017
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"One Happy Customer"
The service is great. Professional and on time
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 10/13/2017
Service Type: Repair
Review Created: 10/17/2017 11:25 AM
Phillina J G., Service Director at Parkway Hyundai of Wilmington responded on 10/18/2017

Thank you for your feedback!!  We appreciate your business!

GARRY H. ReScore Review on 10/19/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 1/5rating 1rating 1rating 1rating 1
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Poor service IN SHOP"
Terrible service-----2 days for an oil change!
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 10/12/2017
Service Type: Maintenance
Review Created: 10/16/2017 02:48 PM

Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Terrible service"
Stinks
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 10/12/2017
Service Type: Maintenance
Review Created: 10/16/2017 02:48 PM
Phillina J G., Service Director at Parkway Hyundai of Wilmington responded on 10/18/2017

Thank you for sharing your feedback!  I have addressed your concerns with the advisor; he has been reprimanded for his actions.  

We do hope to see you at your next service interval.

Phillina J G., Service Director at Parkway Hyundai of Wilmington responded on 10/19/2017

Thank you for allowing us the opportunity to gain your trust back.

Rebecca T. on 10/16/2017
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"GREAT service as always"
I will never buy a car from anyplace then Parkway. Their service is so good I won't go anywhere else.
Vehicle: 2011 Hyundai Tucson
Category: Service
Service Date: 10/12/2017
Service Type: Maintenance
Review Created: 10/16/2017 01:38 PM
Phillina J G., Service Director at Parkway Hyundai of Wilmington responded on 10/17/2017

We appreciate your business and look forward to seeing you at  your next service interval!

Verified Customer on 10/16/2017
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"Excellent"
Parkway goes out of their way to accomodate customers.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 10/10/2017
Service Type: Maintenance
Review Created: 10/16/2017 05:02 AM
Phillina J G., Service Director at Parkway Hyundai of Wilmington responded on 10/17/2017

Thank you for your feedback!

Nancy B. on 10/15/2017
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"Exercise Service Experience "
Great job by Josh.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/10/2017
Service Type: Maintenance
Review Created: 10/15/2017 06:21 PM
Phillina J G., Service Director at Parkway Hyundai of Wilmington responded on 10/17/2017

Thank you for your feedback!  We appreciate your business!

Daniel G. on 10/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service "
Good service with knowledgeable advisors.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/11/2017
Service Type: Maintenance
Review Created: 10/14/2017 08:44 AM
Phillina J G., Service Director at Parkway Hyundai of Wilmington responded on 10/14/2017

We appreciate your business!

William M. on 10/13/2017
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"Chris"
Chris
Vehicle: 2014 Hyundai Equus
Category: Service
Service Date: 10/11/2017
Service Type: Maintenance
Review Created: 10/13/2017 03:58 PM
Phillina J G., Service Director at Parkway Hyundai of Wilmington responded on 10/14/2017

We look forward to seeing you at your next service interval!

Verified Customer on 10/13/2017
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"A"
A
Vehicle: 2010 Hyundai Tucson
Category: Service
Service Date: 10/11/2017
Service Type: Maintenance
Review Created: 10/13/2017 12:11 PM
Phillina J G., Service Director at Parkway Hyundai of Wilmington responded on 10/14/2017

We look forward to seeing you at your next service interval!

ROBERT S. on 10/12/2017
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"service"
good service. chris was on top of it.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/05/2017
Service Type: Maintenance
Review Created: 10/12/2017 05:47 PM
Phillina J G., Service Director at Parkway Hyundai of Wilmington responded on 10/14/2017

Thank you for sharing, we look forward to seeing you again!

Displaying Review 1 - 20 of 1318 in total