Overview

Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5rating 4.72

2514 Reviews

ReScore Reviews™ (36)

ReScore
Overall Rating 4.3611119/5Overall Rating 4.3611119/5Overall Rating 4.3611119/5Overall Rating 4.3611119/5rating 4.3611119
Original
Overall Rating 2.08333/5Overall Rating 2.08333/5rating 2.08333rating 2.08333rating 2.08333
96% Would Recommend
100% Business Response
Latest Review 4 minutes ago

Reviews


Verified Customer
Wilmington, NC
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2019 Category: Service
New Tire, aligment,
courteous, great recommendation on tires, realignment needed, great service as usual

HM
Hannelore M.
Bolivia, NC
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2019 Category: Service
Josh (& of course the technicians behind the scenes)
Josh is always cheerful and helpful. Reviews why I am at my appt. and items that may need to be checked. Keeps me posted on progress and explains what was done and what may need to be done in the future, what to keep an eye on if anything.

LG
L'ana G.
Wilmington, NC
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2019 Category: Service
Love my Hyundai
Easy in and out! Very comfortable waiting room!

GM
Glenn M.
Wilmington, NC
2010 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2019 Category: Service
Service Department
Front End Service Technician, Chris Deen, is EXCELLENT. Which every service department had a Chris Deen. Very personable and knowledgeable taking time to explain what’s going to be done, answer any of my questions and makes every effort to make my experience a great one.

SU
Sharon U.
Wilmington, NC
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2019 Category: Service
Great Service
Quick but thorough service. Wait time was minimal since I had an appointment. Always professional.

CS
Christina S.
Jacksonville, NC
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2019 Category: Service
Good customer service and honesty
The only issue I have sometimes is getting an appointment but if you just show up when they open they will work you in for service.
Helen C. from Parkway Hyundai of Wilmington responded on 02/19/2019

Thank you for sharing your feedback! We try to accommodate our customers in any way we can. We appreciate you choosing Parkway Hyundai for service!


LD
Lois D.
Wilmington, NC
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/18/2019 Category: Service
Outstanding Service!!
They are always willing to please!
Service is the very best that I have ever had!
Helen C. from Parkway Hyundai of Wilmington responded on 02/19/2019

Thank you so much for your positive review! Customer satisfaction is our number one priority at all times. We appreciate your business!


TC
Teresa C.
Leland, NC
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/18/2019 Category: Service
Personable service
Service on a personal level with your needs and affordability in mind
Helen C. from Parkway Hyundai of Wilmington responded on 02/18/2019

Thank you for taking our survey and sharing your feedback! We appreciate your business!


PH
Pauline H.
Wilmington, NC
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
Tire Change
Your location exceeded my expectations....efficiency and customer service was on point...
Helen C. from Parkway Hyundai of Wilmington responded on 02/18/2019

Thank you for the very positive review! We appreciate your business!


PB
Patricia B.
Rocky Point, NC
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2019 Category: Service
Good Work
When we took the car in , we were given all the information about our warranty and how much we would be responcible for. Turns out it was about $20.00 less and a super easy fix.
Helen C. from Parkway Hyundai of Wilmington responded on 02/15/2019

Thank you for sharing your feedback with us! We appreciate you choosing Parkway Hyundai and look forward to seeing you at your next service interval!


TS
Terry S.
Leland, NC
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Service
Enjoyable experience
Prompt service, always done right
first time and reasonable prices
Helen C. from Parkway Hyundai of Wilmington responded on 02/15/2019

Thank you for the fantastic feedback! We appreciate your business!


HC
Harry C.
Southport, NC
2004 Hyundai Xg350
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/13/2019 Category: Service
Friendly service dept too optimistic regarding time estimates.
I have recommended Parkway Hyundai to several friends, one of whom has bought two cars.
Helen C. from Parkway Hyundai of Wilmington responded on 02/18/2019

Thank you for sharing your feedback! I do apologize that your service took longer than expected. We appreciate your business and look forward to servicing your vehicle in the future.


GR
Georgina R.
Leland, NC
2018 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/11/2019 Category: Service
First Oil Change
Everything went smoothly. Didn’t get a call when they finished but other than that, is was quick and painless!
Helen C. from Parkway Hyundai of Wilmington responded on 02/12/2019

Thank you for the 5-star review! We appreciate you sharing your feedback and choosing Parkway Hyundai for service!


WC
William C.
Hampstead, NC
2013 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/11/2019 Category: Service
Billc
Awesome service. Car wash after was just amazing
Helen C. from Parkway Hyundai of Wilmington responded on 02/12/2019

Thank you for sharing your experience! We appreciate your continued business throughout the years!


JK
Jim K.
Wilmington, NC
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/11/2019 Category: Service
It doesn't get any better
I've been servicing my Hyundai vehicles at Parkway for over 10 years and they excel at all their claims. When I sell my cars they command a premium price because they're dealer-owner serviced, a discriminating buyer understands that value.

Thank you Josh and crew!
Helen C. from Parkway Hyundai of Wilmington responded on 02/11/2019

Thank you for the great testimonial! We appreciate you choosing Parkway Hyundai for all of your car care needs!


CG
Cathleen G.
Wilmington, NC
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019 Category: Service
Customer service
The service itself from the start of it making an appt to the end picking up your vehicle
Helen C. from Parkway Hyundai of Wilmington responded on 02/11/2019

Thank you for sharing your feedback with us! We love making our customer's car service as easy as possible for them. We appreciate your business.


BC
Barbara C.
Wilmington, NC
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019 Category: Service
My Experience
The people and the service received!
Helen C. from Parkway Hyundai of Wilmington responded on 02/11/2019

Thank you for taking our survey and the leaving feedback! Customer satisfaction is so important to us. We appreciate your business!


GT
Gary T.
Leland, NC
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019 Category: Service
Friendly, effient staff. Quality work.
I like the way I am treated from everyone there. The service work is excellent and timely.
Helen C. from Parkway Hyundai of Wilmington responded on 02/11/2019

Thank you for the great feedback! Friendly, efficient service with a smile is what you get every time you come to Parkway Hyundai! We appreciate your business!


JG
Joseph G.
Wilmington, NC
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2019 Category: Service
Competitive pricing
Work performed met expectations.
Helen C. from Parkway Hyundai of Wilmington responded on 02/11/2019

Thank you for leaving feedback with us! We appreciate your continued patronage and look forward to seeing you the next time!


PS
Peggy S.
Wilmington, NC
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/07/2019 Category: Service
Friendly
Good place for service
Helen C. from Parkway Hyundai of Wilmington responded on 02/08/2019

Thank you for taking our survey and leaving your feedback! We appreciate you choosing Parkway Hyundai for service!