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Parkway Volkswagen

Average Score
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
4.0
(13 Reviews)
-100
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
2
Total ReScores
5.0
ReScore Average
-100
Net Promoter Score ®

Business Details

About

Since March 2009, Parkway has providing Volkswagen vehicles to our neighbors in Valencia and dozens of nearby communities. "Volkswagen" means "the people's car" for a reason, and already I've seen the difference that VW quality, safety, and performance can make in a customer's life. Just in the last couple years, several of the vehicles Since March 2009, Parkway has providing Volkswagen vehicles to our neighbors in Valencia and dozens of nearby communities. "Volkswagen" means "the people's car" for a reason, and already I've seen the difference that VW quality, safety, and performance can make in a customer's life. Just in the last couple years, several of the vehicles in our Valencia Volkswagen lineup have garnered national awards from drivers and analysts alike. Awards for Vehicle Satisfaction (the '09 Tiguan), Top Safety (the '09 CC) and even World Car of the Year (the 2010 Golf), are just a few. Those awards look great on paper, but even more, they echo what we're experiencing every day when we help a driver find exactly the vehicle they're looking for. The VW lineup is a strong one, and it really does have something for everybody: professional sedans, compacts, and modern wagons; reliable family vehicles; and a couple of convertibles and special edition vehicles, too. Like the awards show, Volkswagen never fails to deliver where it matters most of all- on the road. Pairing world-renowned German engineering with a strong forward view of design and fuel efficiency, plus a commitment to excellent safety standards, Volkswagens are cars we feel very good about selling our customers. Plus, with benefits like the Volkswagen Carefree Maintenance Program, they're cars our customers feel good about buying. We could go on about the great things Volkswagen brings to the drivers and customers we serve every day. But at a certain point, you just have to let the vehicles speak for themselves. Whether you're a life-long Volkswagen enthusiast, or new to the brand, please stop by our Valencia Volkswagen dealership and say hi. We'd love to help you out with service or parts, set you up to test drive a new VW, answer any questions you have, or just get to know you and introduce ourselves. ...more

Categories
VW Dealer, New Car Dealer, Auto Repair
Contact
(661) 877-9047
No Business Hours Provided

Business Hours

* Pacific Time (US & Canada)
24075 Magic Mountain Pkwy Valencia, CA 91355
Parkway Volkswagen's Reviews
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
4.0
(13 Reviews)

RB
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R B.
Stevenson Ranch, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/04/2018
Unplugged hose to airfilter
I am writing this review based on my experience at Parkway Valencia with the Service Department, particularly with the Service Manager Jaime Hurtado. I booked my appointment online and addressed that the concerns with my car are the following issues: Engine clicks upon acceleration. A/c takes 10-15 minutes to get cold, blows warm air. Brakes are squeaking. I not only disclosed this on the reason for my appointment online but I also, verbally told the service advisor this information as well.

Once the services were done, I picked up my car and Jaime went over with me that everything was fine and all my concerns had been addressed. I questioned if my breaks had been checked because they squeak upon pressing on them. He said the technician wiped them down and the sound should go away. He sent me to the sales desk to pay, and I went home with the paperwork.

I drove my car around only to hear that the issue had not been resolved. The engine was still clicking upon acceleration or rattling when reaching a new rpm, and the breaks were still squealing, once pressed down. NONE OF MY MAIN CONCERNS were addressed. I called the service department back, not once, not twice, but three times. The operator had to page the Service department. I was on hold for nearly 30 minutes to no avail.

I decided to take the car back to the service department. I mentioned to Jaime that none of my concerns were addressed. After he had confirmed with the technicians if they had done all the checks, Jaime drove my car around to see if he would hear screeching breaks or a rattling engine upon acceleration. He opened the hood, in front of the office and said everything looks normal.

On the Service form, it stated that the rear brakes were at 4mm whereas, the front was 10mm. My question is why is it that at the time the car was delivered to me, this was not addressed or it was not a concern of his to alert me? Instead, I was told the brakes were polished, and I should be fine. The breaks were the reason I brought the car in and never once did I receive a call to alert me that the rear was at 4mm, would I like to change the breaks or wait till they are at 3mm. I DON’T WANT MY CAR SCREECHING, WHATSOEVER, I wanted a full workup. Even if that meant changing the break pads. Due to his lack of communication, he then stated that the dealership does not change them until 3mm. He disclosed a dollar amount to have the rear brakes changed and at this point, I chose not to proceed with this dealership due to the lack of communication and dishonesty.

This experience has been an inconvenience to me, having to go back and forth to the dealership to explain my concerns to the Service Manager. Presenting customers with half the truth about what services need to be done is indeed a disservice. Service advisors should be attentive and informative for the customers about what to look out for before it happens and not have the customer wait and see when the breaks give out or worse, a liability occurs. I was doing my due diligence of maintaining my car and was misinformed that everything was alright.

I do not trust that the services charged, were the services rendered. And just as I had suspected, to make matters worse, I brought my car home, and both my boyfriend and father popped the hood open, to find out that a hose from the airfilter was unplugged. If I had brought my car in for a full workup, why was there a hose undone after the Service Manager confirmed everything “looked normal.”

All I know is, this is my local Volkswagen, and I will make it a point not to continue my services at this dealership. I was in touch with the Sales Manager a couple of months back for a Lease to Buy on my Jetta, but due to this unsatisfactory experience. I can no longer trust that this dealership has my best interest in mind. An undone hose upon leaving the dealership is enough for me to not return. If something had happened to me, that would have been on Parkway Valencia. I hope that this matter is addressed accordingly. It is truly unacceptable to be receiving the services I received here at Parkway Valencia today.
Not Recommended
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