Overview

Overall Rating 4.24/5Overall Rating 4.24/5Overall Rating 4.24/5Overall Rating 4.24/5rating 4.24

158 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
81% Would Recommend
100% Business Response
Latest Review about 18 hours ago

Reviews


Verified Customer
Lindale, TX
2012 Hyundai Elantra To
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/21/2019 Category: Service
Good job
Did what needed, and did it quickly.
SHIRLEY A H. from Patterson Hyundai Tyler responded on 01/22/2019

Hi Mr. O,
Thank You for the awesome survey!
Sincerely,

Shirley Hedrick
Patterson Tyler Service
(903) 939-4613

HP
Harold P.
Tyler, TX
2019 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/21/2019 Category: Service
the people
all good
SHIRLEY A H. from Patterson Hyundai Tyler responded on 01/22/2019

Hi Mr. P,

Thank You for the awesome 5 star survey score!  Our staff works dilligently to make your service experience a good one and we do appreciate you taking the time to commend them for their hard work!

Sincerely,

Shirley Hedrick
Patterson Tyler Service
(903) 939-4613

AG
Anita G.
Van, TX
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Service on 2013 Hyundai Sonata
Was kept informed of progress on vehicle. Let me know what needed to be done, cost and estimated time. Always able to get service when needed
SHIRLEY A H. from Patterson Hyundai Tyler responded on 01/22/2019

Dear Ms. G,

Thank You for the feedback!  We appreciate your business and look forward to seeing you next time.

Sincerely,

Shirley Hedrick
Patterson Tyler Service
(903) 939-4613

Verified Customer
Tyler, TX
2014 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
had a good experience
response and experience was very good
SHIRLEY A H. from Patterson Hyundai Tyler responded on 01/22/2019

Hi Mr. S,

Thank You for the positive feedback!

Sincerely,

Shirley Hedrick
Patterson Tyler Service
(903) 939-4613

SW
Sharon W.
Larue, TX
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019 Category: Service
Appearance
When I purchased my 2018 Santa Fe everyone was very professional
When I took my 2018 Santa Fe was in for service, everyone was very professional
Only complaint I have is; I have a Android cell phone and not satisfied with the knowledge of the people who tried to hookup it up this last time.
SHIRLEY A H. from Patterson Hyundai Tyler responded on 01/22/2019

Hi Ms. W,

Thank You for the wonderful survey.  I checked with James about the Android phone.  He says you should come in to see him and he will make sure you everything is set up properly.  He has had years of experience with both Android and Hyundai.  

Sincerely,

Shirley Hedrick
Patterson Tyler Service
(903) 939-4613

GM
George M.
Troup, TX
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
Service tech
They make sure all work is done right.
SHIRLEY A H. from Patterson Hyundai Tyler responded on 01/22/2019

Hi Mr. M,

Thank You for the positive feedback!

Sincerely,

Shirley Hedrick
Patterson Tyler Service
(903) 939-4613

RC
Richard C.
Tyler, TX
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2019 Category: Service
JACLYN WAS VERY ACCOMODATING AND NICE
Courteous and helpful people
SHIRLEY A H. from Patterson Hyundai Tyler responded on 01/22/2019

Hi Mr. C,

Thank You for the wonderful feedback!  We do appreciate it.

Sincerely,

Shirley Hedrick
Patterson Tyler Service
(903) 939-4613

RJ
Robert J.
Tyler, TX
2017 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/10/2019 Category: Service
Great Effort to do it right
I was pleasantly pleased with their effort to make sure everything was done correctly. A true team effort.
SHIRLEY A H. from Patterson Hyundai Tyler responded on 01/21/2019

Hi Mr. J,

Thank You for taking time to fill out the survey!  We appreciate your feedback.

Sincerely,

Shirley Hedrick
Patterson Tyler Service
(903) 939-4613

AB
Adnah B.
Tyler, TX
2017 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/02/2019 Category: Service
Adnan AB
Very friendly, excellent service
SHIRLEY A H. from Patterson Hyundai Tyler responded on 01/22/2019

Hi Mr. B,

Thank You for the feedback!  We do appreciate it and look forward to serving you in the future.

Sincerely,

Shirley Hedrick
Patterson Tyler Service
(903) 939-4613

CC
Cecilia C.
Mineola, TX
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/31/2018 Category: Service
Friendly, prompt, and courteous service.
Good customer care for routine 7,500 mile vehicle service. Greeted by service advisor promptly upon arrival and all work was completed in a timely and professional manner.
SHIRLEY A H. from Patterson Hyundai Tyler responded on 01/22/2019

HI Ms. C,

Thank You for the positive feedback!

Sincerely,

Shirley Hedrick
Patterson Tyler Service
(903) 939-4613

Verified Customer
Bullard, TX
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/28/2018 Category: Service
2011 sonata Oil change
Service to 2011 Sonata was satisfactory. Also installed hood struts.
SHIRLEY A H. from Patterson Hyundai Tyler responded on 01/22/2019

Hi Mr. J,

Thank You for the awesome 5 star survey!  

Sincerely,

Shirley Hedrick
Patterson Tyler Service
(903) 939-4613

KL
Karen L.
Nacogdoches, TX
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/27/2018 Category: Service
Excellent service
Friendly, competent people and my vehicle was taken care of in a timely manner
SHIRLEY A H. from Patterson Hyundai Tyler responded on 01/22/2019

Hi Ms. L,

Thank You for the feedback regarding your recent Hyundai service.  We're glad you were happy with your service.

Sincerely,

Shirley Hedrick
Patterson Tyler Service
(903) 939-4613

Verified Customer
Tyler, TX
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/25/2018 Category: Service
Very satisfied
Everything was great
SHIRLEY A H. from Patterson Hyundai Tyler responded on 01/22/2019

Hi Ms. H,

Thank You for taking time to fill out the survey; we really appreciate it.

Sincerely,

Shirley Hedrick
Patterson Tyler Service
(903) 939-4613

RH
Rhonda H.
Van, TX
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/25/2018 Category: Service
Oil change
Always a nice clean and comfortable place to wait
SHIRLEY A H. from Patterson Hyundai Tyler responded on 01/22/2019

Hi Ms. H,

Thank You for the wonderful 5 star survey;  our staff really appreciates it!

Sincerely,

Shirley Hedrick
Patterson Tyler Service
(903) 939-4613

RH
Robert H.
Tyler, TX
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/23/2018 Category: Service
customer service o
Everything done to our satisfaction
Recall on hood latch fixed
SHIRLEY A H. from Patterson Hyundai Tyler responded on 01/22/2019

Hi Mr. H,

Thank You for taking time to fill out the survey.  We appreciate your feedback and look forward to seeing you in the future.

Sincerely,

Shirley Hedrick
Patterson Tyler Service
(903) 939-4613

JP
Jose' P.
Tyler, TX
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/23/2018 Category: Service
Excellent Service Adviser, especially Dylan,.
Dylan provided an outstanding and very comprehensive service. He was very attentive, and professional. Not only he kept me updated with my vehicle status, but also provided a follow-up phone call afterwards . Dylan is a great asset to Patterson.
SHIRLEY A H. from Patterson Hyundai Tyler responded on 12/26/2018

HI Mr. P,

Thank You for the awesome survey!

Sincerely,

Shirley Hedrick
Patterson Tyler Service
(903) 939-4613

RA
Robert A.
Troup, TX
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/22/2018 Category: Service
A lot of trips to fix the problem with manybe unnecessary expense
Service should have contacted Hyundai headquarters for help much earlier.
JOHN M. from Patterson Hyundai Tyler responded on 12/26/2018

We will be contacting this customer as soon as possible.


DK
Diana K.
Flint, TX
2013 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/22/2018 Category: Service
Great Service!
Always the best service, employees are very professional!
SHIRLEY A H. from Patterson Hyundai Tyler responded on 01/22/2019

HI Ms. D,

Thank You for the Awesome 5 Star Survey!  We really appreciate
you!

Sincerely,

Shirley Hedrick
Patterson Tyler Service
(903) 939-4613

Verified Customer
Tyler, TX
2015 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/21/2018 Category: Service
Better communication regarding service process
I scheduled appointment and had the understanding service would be completed in 45 minutes. When I returned an hour later service hadn’t been started and technician was at lunch. I had to be somewhere so required transportation to my house to take our other vehicle to my previously scheduled appointment.
SHIRLEY A H. from Patterson Hyundai Tyler responded on 01/22/2019

Hi Ms. D,

We do apologize for the mix up with your service.  There was a miscommunication.  We do hope you will forgive us; we do look forward to seeing you next time!

Sincerely,

Shirley Hedrick

Patterson Tyler Service
(903) 939-4613

OB
Otha B.
Lindale, TX
2013 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/21/2018 Category: Service
owner
Take notice of the above comments.
SHIRLEY A H. from Patterson Hyundai Tyler responded on 01/22/2019

Hi Mr. B,

We do apologize that your service was not as timely as we and you would have liked.  We are working on actually setting more appointments; spreading them out through the day and having a dedicated crew to perform the service.  This will make service timing easier to predict and hopefully make for happier customers!  We do appreciate your patience with us and look forward to seeing you in the future.

Sincerely,

Shirley Hedrick
Patterson Tyler Service
(903) 939-4613

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