This review is completely false. Mr. McNally brought in a 35 year old car that had been sitting so long the fuel had been degraded. The car was towed in not even running. We had to start at the beginning to even start repairing. We kept in constant contact with customer throughout the entire repair process with updates on cost and progress. The engine needed major work, which we performed to even get the engine to run, although very poorly. The exhaust system was full of acorns and other critter debris. The fuel tank needed to be removed and cleaned out, and all fuel lines needed to be flushed. The carburetor is a unique one that we felt would be best if it went to an expert. We would have taken it off, ran to said expert, and reinstalled. The engine in this car has many vacuum lines running to multiple areas, they were broken, brittle, and needed to be replaced. The car just needs a lot of work, and maintenance. Customer declined any further repairs. There was no grease left inside or outside vehicle as we had a staff member check for this before vehicle was picked up. I think the customer had a price in his head, and when he found out how much work it needed, and what it would cost, he got mad. He used profanities on the phone, and was completely unreasonable. He even had to have his wife step in to finish the matter out, because he was too immature to do it himself. We took $200 off his repair bill and told him to find another shop. We have hundreds and hundreds of satisfied customers. (look at our reviews), we appreciate our customers and work very hard for them. And, I have had many complements about our customer service. We always keep them updated, and always get approval before making repairs. I feel sorry for anybody that has to provide service for this gentleman. No matter what they do, it will not be good enough, or cheap enough for him.