My daughter brings her car as well and trusts the guys implicitly.
I highly recommend you switch to Penfield.
I also have auto vehicle service insurance and was not sure if repair would be covered. Staff was very knowledgeable. I was told to come in and all repairs were done beautifully.
I can understand your review points as this service due to our care of the result is being misconstrued. Lets start with bullet point #1 - the rear diff service. We did not want to attempt to remove something seized in a difficult spot to reach and take your car out of service witout the proper replacement drain plug. Keep in mind , this a maintenance not an unscheduled repair so we do not incovenience you by disabling your vehicle. We are at the mercy of the dealer when it comes to certain parts so I cannot help the fact it arrived the day you were closing on your new home. Congrats on your home! #2 all major service were completed up to that point and if we did not care enough, we could have "ignored the rear diff" and handed you the keys. But we are more than thorough as the aforementioned in this paragah suggests. The service was not complete, as WASHER fluid and details of service were to be complete WHEN the car service was completely finished.
#3 We now have EXTRA work to do as we cannot just access this plug without removal othe major components to gain access to service the stuck fill plug in the rear differential. Saturday's attempt to "sneak" it out did not work- again we did not disable the vehicle.
#4 I am the judge and the jury as video in this shop shows all major service being performed. Final care of air pressure and washer fluids will be rechecked prior to the vehicle service completion today.
Most of all we appreciate the feedback, but mostly we want you to understand the measures taken exhibit more care than negligence as you would suggest. You have found the correct shop as 5500 other annual customers and being a AAA repair facility would suggest our integrity. Feel free to discuss when you pick up your car today!
Thank you for taking such great care of me.