I am sorry you feel we took too long. Auto repair these days isn't a drive through service. Cars are extremely complex and can take several hours to diagnose. At any point in the diagnosis, a customer has the right to come in and request their vehicle back due to time. The fact an SRS light was on, as well as the cluster being inoperative is a safety issue that we don't take lightly. I am sorry things didn't work out the way you had planned. Hopefully int he future other shops can perform to your satisfactionl.
We strive to offer a premium service at a fair price. The parts we priced for you vehice were premium parts and well within MSRP. Your brakes required calipers, hoses, pads and rotors due to failure of the calipers. The rotors on your truck include bearings and ABS sensor ring, therefore, are a bit more expensive than floating rotors. The remaining parts are at idustry standard for repair shop replacement costs. You can't compare walkin prices at a store or online with shop prices. Shops can't sell at cost and stay in business. Secondly, we offer a Nationwide 3yr/36K mile PART and LABOR warranty on the work, not to mention the lifetime part warranty on the calipers, hoses and pads. There's value in the warranty as a piece of mind. I don't believe the review is worthy of one star solely on price. The service and quality of the repair holds some weight as well. Again, I am sorry you feel this way about our parts. There are many other industries out there who mark up their products much more than we do and no one complains. We have a business that must make profit on parts to stay open. I hope you can find solace in knowing your truck has the best parts installed and the best warranty in the area.