Overview

Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5rating 4.94

153 Reviews

100% Would Recommend
Latest Review over 2 years ago

Reviews


SB
Scott B.
Ontario, NY
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04/10/2016
Honest! Trustworthy! Hard to come by these days!!!
Have been going there for a few years now and have always had great honest service! I had them do service and the part went bad within the year warranty and they replaced the part for free, not even knowing the part was bad. That's how you stay in business and get repeated loyal costumers!!!

SP
STEVE P.
Sodus Point, NY
Toyota Camry
Verified Customer
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11/08/2015
Emergency Repair Service
They were awesome, my car had several tail lights out. I brought the car there, thinking that it was an electrical problem. It was just that several bulbs had gone out on the car. The got me right in and right out. They were wonderful

SL
Stephen L.
Ontario, NY
Ford Five Hundred
Verified Customer
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10/23/2015 Category: Service
Stephen said this business was very informative and professional.
This review was collected via phone interview by Customer Research Inc.

TL
TJ L.
New York
Pontiac Grand Am
Verified Customer
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10/22/2015 Category: Service
TJ said this business is pretty good and they have good customer service.
This review was collected via phone interview by Customer Research Inc.

DM
DANIEL P M.
Webster, NY
Toyota RAV4
Verified Customer
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10/18/2015
I have been a loyal customer for 30 yrs. They are upfront and honest with you and I like that
This time I went for my synthetic oil change and as I was paying for that service they said my windshield washer fluid was low and added some to top it off, charging $2.99/gal. I was not appreciative of that because I did not ask for that (I have a lot of it at home to fill my own) and when professionals think they're doing YOU a favor and charge you, it is NOT a favor. Water is cheap I realize, and if you'd like to reward me at that time for my service to you, then I'd say fill it as a thank you and not an extra. I actually felt violated. Just have to be aware of saying 'not anything extra please' at the next visit. I like giving to people and thought how nice it would have been if they didn't add the extra couple dollar onto my bill. Customer relations is a huge plus in my book
Mike C. from Phils Automotive responded on 10/23/2015

Thank you for your time, we appreciate your input.  We will take this suggestion into consideration. We appreciate your years of loyalty.


EC
ERNEST C.
Webster, NY
Jeep Grand Cherokee
Verified Customer
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10/16/2015
Hitch Installation
Phil's continue to do a great job!

JF
Jack F.
Ontario, NY
Ford Fusion
Verified Customer
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10/16/2015 Category: Service
Jack said they did a great job. He always recommends them to his friends.
This review was collected via phone interview by Customer Research Inc.

DC
DAVE C.
Walworth, NY
Jeep Cherokee
Verified Customer
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10/14/2015
Phil's
As always, the team at Phil's never ceases to amaze with their GREAT customer service!!

MS
Michael S.
New York
Kia Sorento
Verified Customer
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10/13/2015 Category: Service
Michael said all of his family uses this business. They always do what they are asked and they are prompt.
This review was collected via phone interview by Customer Research Inc.

JS
JILL S.
Chevrolet Impala
Verified Customer
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10/08/2015
car maintenance
friendly professional helpful

DL
Doris L.
Webster, NY
Chevrolet Impala
Verified Customer
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10/08/2015 Category: Service
Doris said this business is honest, friendly and courteous. They do a good job.
This review was collected via phone interview by Customer Research Inc.

LP
Lakshman P.
Rochester, NY
Toyota Sienna
Verified Customer
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10/08/2015 Category: Service
Spoke with Connie. She said they were satisfied with the service the business provides. They are very accommodating.
This review was collected via phone interview by Customer Research Inc.

GM
Glenn M.
New York
Cadillac DeVille
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/08/2015 Category: Service
Spoke with Scott. He said this business completed everything to his satisfaction.
This review was collected via phone interview by Customer Research Inc.

TS
TODD S.
Ontario, NY
Nissan Pathfinder
Verified Customer
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10/02/2015
awesome customer service and work
always amazing and very friendly

GD
George V Jr D.
Williamson, NY
Ford Crown Victoria
Verified Customer
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10/02/2015 Category: Service
George said he has used the business for years and plans on going until he stops driving.
This review was collected via phone interview by Customer Research Inc.

BA
Brian A.
Romulus, NY
Ford Econoline
Verified Customer
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10/01/2015 Category: Service
Brian said the business was very professional and everything there was fine.
This review was collected via phone interview by Customer Research Inc.

ET
EVERETT T.
Ontario, NY
GMC Acadia
Verified Customer
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09/26/2015
Their knowledge and honesty. The friendly welcome you recieve at the front desk.
100%

ND
Niki D.
New York
Ford Pickup
Verified Customer
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09/23/2015 Category: Service
Niki said this business did a very good job. They are friendly and accommodating.
This review was collected via phone interview by Customer Research Inc.

JK
JOHANNE K.
Ontario, NY
Toyota Tundra
Verified Customer
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09/22/2015
excellent service as always
The attention they pay to their customers is top notch. You always get a call when car is ready and always a call if they come across something new to get your ok. They never over charge or try to sell you something you do not need.

SG
Sally G.
New York
Chevrolet Aveo
Verified Customer
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09/22/2015 Category: Service
Sally said this business rescued her by providing a tow with no problems.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 153 in total