ReScore Reviews™ (9)
After discussing Josette's concerns we were truly able to find out what happened and any miscommunication or misunderstandings have been rectified. Thank You Josette for talking to me about this.
Thanks for letting us recheck your MItsubishi Galant Kris. After tearing it down again we found leaking spark plug seals that could have been causing a misfire. We appreciate you bringing this to our attention.
I really don't understand Alan's low review. His sister brought his vehicle in and informed us of his concerns and let us know that he was in no hurry. We performed a diagnostic and spent quite some time researching what we found to be the problem. The next day his sister called in to check on the status and I let her know what we found and that it was possibly a warranty issue through the dealer. She let me know she would tell her brother. The next day Alan came to get his vehicle himself. We showed him the paperwork of what needed to be done and the possible warranty paperwork. I am very confused as to his review. If Alan had some issue with this procedure I would hope he could call me instead of lying on a review.
I was charged 90$ish when I walked in for an oil change I never said yes to and an air filter that THEY felt should be changed regardless of my opinion.
They are also just more expensive than other places that do the same quality work.
Caden, you did ask for a synthetic oil change, which we performed. We also spent over an hour testing, driving and checking your concern which we did not charge you for. If the $16.00 for the completely discusting cabin filter was cause for this low score we will happily reinstall your old filter or reimburse you. Please call us if you have any other concerns. Thank You!
We are sorry to see that you gave us a 2 star review Phil. As you know we repaired multiple wires on or around the battery and the redio started working. As you should also remember our phone conversation before you brought it in when I informed you that we are not a radio repair shop but we would be happy to see if it was something simple, if not it might require a radio shop. You also had rescheduled to run it back over to have it rechecked but then called in to cancel. A return visit would have given us another chance to locate something wrong or reimburse you for the previous visit. Once again we apologize for anything we might have done wrong.
I really appreciate you talking to me Joe. The belt on Joe's Jeep broke and we installed a new belt but failed to notice the reason that the belt broke, which happened to be the harmonic balancer. I have discussed this with my technician so that these kind of missed things won't happen in the future.
Scott, we want to thank you for bringing this to our attention. This kind of over sight is truly not acceptable here and we want to assure you that more procedures are being implemented to make sure this doesn't happen again. Thanks again for stopping by and showing this to us.
wow, I am trying to understand Jared's low score. Jared has come here quite a bit. His main reason to visit us is oil changes which we do schedule. One time we did special order a trailer hitch for him, called when it came in and waited for him to schedule that in. I truly don't understand his low review.
Thanks for the response DeEtte, I know that we had an electrical problem causing issues, no start, idling etc... so we replaced the shorted out battery to determine if that was the whole problem, which in basically it was. We do apologize that that was the course of action we took on this repair and we will in the future attempt to relay that these kinds of repairs are necessary in the diagnostic procedure sometimes.
We are very sorry about the time it took to get the correct part Renee. We take great pride in the time that it takes to get a vehicle in and out. Sometimes when we deal with the parts suppliers they do send the incorrect part. Thanks for your response and please call us if there is anything we can do in the future for your vehicles.
We have talked to Bill about the price increase and know where the communication failed. We appreciate Bill's loyalty and look forward to years of continued friendship.
After talking with Glen, and reinspecting the vehicle we have determined that there is also a bad engine mount causing a vibration, or roughness. We also have reinspected the exhaust and determined that the muffler is just a little louder than Glen is used to with his Honda that he used to own. We relubed the doors and the squeek seems to have gone away too. We appreciate Glen talking to us to resolve any issues we might have had with the repair of his newly purchased vehicle.
Fortunately our customers are understanding and when I talked to Bart about this diagnostic charge he and I agreed that it was not necessary to test the starter on his Saturn. Sometimes we get too busy to be the best we can be and I appreciate Bart for bringing this to my attention and will fix it asap.