ReScore Reviews™ (9)
Scott, we want to thank you for bringing this to our attention. This kind of over sight is truly not acceptable here and we want to assure you that more procedures are being implemented to make sure this doesn't happen again. Thanks again for stopping by and showing this to us.
wow, I am trying to understand Jared's low score. Jared has come here quite a bit. His main reason to visit us is oil changes which we do schedule. One time we did special order a trailer hitch for him, called when it came in and waited for him to schedule that in. I truly don't understand his low review.
Thanks for the response DeEtte, I know that we had an electrical problem causing issues, no start, idling etc... so we replaced the shorted out battery to determine if that was the whole problem, which in basically it was. We do apologize that that was the course of action we took on this repair and we will in the future attempt to relay that these kinds of repairs are necessary in the diagnostic procedure sometimes.
We are very sorry about the time it took to get the correct part Renee. We take great pride in the time that it takes to get a vehicle in and out. Sometimes when we deal with the parts suppliers they do send the incorrect part. Thanks for your response and please call us if there is anything we can do in the future for your vehicles.
We have talked to Bill about the price increase and know where the communication failed. We appreciate Bill's loyalty and look forward to years of continued friendship.
After talking with Glen, and reinspecting the vehicle we have determined that there is also a bad engine mount causing a vibration, or roughness. We also have reinspected the exhaust and determined that the muffler is just a little louder than Glen is used to with his Honda that he used to own. We relubed the doors and the squeek seems to have gone away too. We appreciate Glen talking to us to resolve any issues we might have had with the repair of his newly purchased vehicle.
Fortunately our customers are understanding and when I talked to Bart about this diagnostic charge he and I agreed that it was not necessary to test the starter on his Saturn. Sometimes we get too busy to be the best we can be and I appreciate Bart for bringing this to my attention and will fix it asap.