ReScore Reviews™ (9)
After discussing Josette's concerns we were truly able to find out what happened and any miscommunication or misunderstandings have been rectified. Thank You Josette for talking to me about this.
Thanks for letting us recheck your MItsubishi Galant Kris. After tearing it down again we found leaking spark plug seals that could have been causing a misfire. We appreciate you bringing this to our attention.
I really don't understand Alan's low review. His sister brought his vehicle in and informed us of his concerns and let us know that he was in no hurry. We performed a diagnostic and spent quite some time researching what we found to be the problem. The next day his sister called in to check on the status and I let her know what we found and that it was possibly a warranty issue through the dealer. She let me know she would tell her brother. The next day Alan came to get his vehicle himself. We showed him the paperwork of what needed to be done and the possible warranty paperwork. I am very confused as to his review. If Alan had some issue with this procedure I would hope he could call me instead of lying on a review.