Overview

Overall Rating 4.39/5Overall Rating 4.39/5Overall Rating 4.39/5Overall Rating 4.39/5rating 4.39
4.4

( 5252 Reviews )

ReScore Reviews™ (112)

ReScore
Overall Rating 3.9642846/5Overall Rating 3.9642846/5Overall Rating 3.9642846/5rating 3.9642846rating 3.9642846
Original
Overall Rating 2.28571/5Overall Rating 2.28571/5rating 2.28571rating 2.28571rating 2.28571
88% Would Recommend
100% Business Response
Latest Review about 15 hours ago

Reviews

Our goal is to provide the most accurate picture of a business's online reputation. To provide the most accurate picture, we use an automated algorithm to help us recommend reviews that are most valuable for visitors to our site. Reviews that are recommended may ultimately become "not recommended" and vice versa based on continued updates and learning from our algorithm. Reviews that are verified through the business point of sale system may post immediately to the recommended reviews section of our site, however, based on the application of our automated algorithm, may become "not recommended".

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JC
Jason C.
Chesapeake, VA
2016 Hyundai Sonata
Verified Customer
This review is currently pending verification from the business.
Overall Rating 1/5rating 1rating 1rating 1rating 1
12/06/2019 Category: Service
EXTREMELY UNETHICAL SERVICE WRITER
My wife took our 2016 Sonata (off-lease purchased from same dealership 4 months earlier with 36k miles) to get the 35/36k service done. The service writer recommended $500.00 in service items and my wife said that she would have to consult with me. Upon viewing the recommended service items, I pulled the factory maintenance schedule from the glovebox and determined that these items were not recommended for this car, at any interval. I paid a visit to the service writer to determine his logic; there was none. He kept dancing around the issue, blaming it on his dealership’s policy. However, all I saw from the policy was to inspect these things. He recommended completion without inspection. This is NOT a result of Priority Auto Group’s, nor Hyundai’s questionable business practices; they’re his. Only thing Priority needs to do is keep an eye out for unethical hires.

LP
Leighton P.
Chesapeake, VA
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/29/2019
Very Difficult to Buy the Car I want
I found dealing with this dealership extremely frustrating. I never found it so difficult in having a dealership work with the customer, and then facilitating me parting with my money. I am serious, have the money ready, and know the car I want but no one is really willing to work with me in getting the car I want. We haven't even talked price yet, and it is almost impossible for me to buy the car I want. The only thing out of the dealership's mouth so far is that when the car that I want comes in in a month or so there are no guarantees that I will get the rebates that Hyundai is offering to all other customers. So in other words, because I want a specific vehicle, and although they will not order a car for me, I am not guaranteed Hyundai's rebates/and or pricing that I see now on the same/similar vehicles. I am in the military and a commanding officer of many people and I will be sure to share my experiences so far with all the people in my charge and that I deal with so they know how bad the customer service has been so far.

DC
Danielle C.
Virginia Beach, VA
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/02/2018
NEVER DEAL WITH HYUNDAI
We leased a Hyundai, paid on time every month, paid for extra insurance through their leasing company. Returned the car on time in good condition, paid the $400. To turn the car in-just because we weren’t buying it or leasing another. Our extra insurance covered the scratches. Now they hit our credit b/c I won’t pay taxes on a vehicle I don’t have!! WORST COMPANY EVER!!

BA
Brandon A.
Cartersville, GA
2013 Hyundai Genesis Co
This review violates the SureCritic Review Policy.

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Rosa L.
Norfolk, VA
This review violates the SureCritic Review Policy.

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Na N.
Chesapeake, VA
This review violates the SureCritic Review Policy.

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Na N.
Chesapeake, VA
This review violates the SureCritic Review Policy.

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Chris A.
Virginia Beach, VA
This review violates the SureCritic Review Policy.

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Karnecia C.
Norfolk, VA
This review violates the SureCritic Review Policy.

TJ
T J.
Chesapeake, VA
This review violates the SureCritic Review Policy.

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Mica W.
Chesapeake, VA
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Michelle A.
Portsmouth, VA
This review violates the SureCritic Review Policy.