Overview

Overall Rating 4.35/5Overall Rating 4.35/5Overall Rating 4.35/5Overall Rating 4.35/5rating 4.35

4176 Reviews

ReScore Reviews™ (92)

ReScore
Overall Rating 4.0326109/5Overall Rating 4.0326109/5Overall Rating 4.0326109/5Overall Rating 4.0326109/5rating 4.0326109
Original
Overall Rating 2.42391/5Overall Rating 2.42391/5rating 2.42391rating 2.42391rating 2.42391
87% Would Recommend
100% Business Response
Latest Review about 2 hours ago

Reviews


KS
Kenneth S.
Virginia Beach, VA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019 Category: Service
Service
Customer service is great!

WL
William L.
Norfolk, VA
2018 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019 Category: Service
Informative, prompt, friendly
Same as above..very happy with the experience

MH
Maurice H.
Chesapeake, VA
2008 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019 Category: Service
Attitude, service and environment!
Jeff, the Service Representative was pleasant, thorough, not pushy and effective.
The waiting room was bright, clean, inviting and provided a wonderful atmosphere
for the time spent waiting for my car to be serviced.
I was especially grateful that I could get an appointment(even for a free Oil Change) in a timely manner in spite of my
last minute call to the Service Department.
CUDOS

Verified Customer
Virginia Beach, VA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2019 Category: Service
Great cars and Great Service
Friendly staff, great service and support for my vehicle.

Verified Customer
Norfolk, VA
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
K
K

CL
Cheryl L.
Chesapeake, VA
2012 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
The people
I always get great service at Priority. They go the extra mile!

LG
Lakisha G.
Chesapeake, VA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
Oil change / recalls
Great and fast service !!!

AB
Angela B.
Chesapeake, VA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
Staff is very friendly
The staff is very friend and the communication is exceptional ...
Thank You!

GE
Gia E.
Chesapeake, VA
2016 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
Friendly Environment
Every time I come to get my car service I always receive great service. It’s a very warm and welcoming dealership!

RJ
Rhonda J.
Norfolk, VA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/17/2019 Category: Service
Excellent customer service
Everything from, reminder text of upcoming appointment, to prompt service, you cozy lounge to await your service, to their recommendations and notification of what to expect for my next appointment. Overall wonderful experience.

Verified Customer
Virginia Beach, VA
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
'15 sonata recall
Brought in for computer recall and service (oil change) Was told about 2 1/2 hours but was done in hour! Very pleased with customer service, especially doorman/check-in guy.

MS
Monya S.
Chesapeake, VA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Fast affordable service
Jeff is awesome sauce always willing to go above and beyond to meet all my expectations. The staff is supper nice and friendly and always welcoming. I recommend priority Hyundai greenbrier to everyone.
JOHNNIE A L. from Priority Hyundai Greenbrier responded on 01/16/2019

Thank you for your 5 star review! and your kind words towards the staff. We truly appreciate it. We greatly look forward to your next service visit.


Verified Customer
Chesapeake, VA
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Priority means Excellence
Car was ready very quickly.
JOHNNIE A L. from Priority Hyundai Greenbrier responded on 01/16/2019

Thank you for your 5 star review! and your kind words. We truly appreciate it. We greatly look forward to your next service visit.


DE
Diana E.
Norfolk, VA
2009 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Great Service
Great service as usual
JOHNNIE A L. from Priority Hyundai Greenbrier responded on 01/16/2019

Thank you for your 5 star review! and your kind words. We truly appreciate it. We greatly look forward to your next service visit.


TS
Terrence S.
Virginia Beach, VA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Thanks
Good service
JOHNNIE A L. from Priority Hyundai Greenbrier responded on 01/16/2019

Thank you for your 5 star review! and your kind words. We truly appreciate it. We greatly look forward to your next service visit.


JL
Judith L.
Newport News, VA
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Great customer service
Jeff was so patient and answered all of my questions.
JOHNNIE A L. from Priority Hyundai Greenbrier responded on 01/16/2019

Thank you for your 5 star review! and your kind words towards the staff. We truly appreciate it. We greatly look forward to your next service visit.


LB
Laura B.
Virginia Beach, VA
2007 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Great service!
Was treated with courtesy from the time I dropped the car off. Ms. Jaclyn Ramos explained everything clearly and my vehicle was ready before I expected. Also want to mention that the shuttle is very convenient and I would like to thank the young man who drove the van. Thank you Ms Ramos!!
JOHNNIE A L. from Priority Hyundai Greenbrier responded on 01/16/2019

Thank you for your 5 star review! and your kind words towards the staff. We truly appreciate it. We greatly look forward to your next service visit.


Verified Customer
Norfolk, VA
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Service
Service
JOHNNIE A L. from Priority Hyundai Greenbrier responded on 01/16/2019

Thank you for your 5 star review! We truly appreciate it. We greatly look forward to your next service visit.


RK
Robert K.
Virginia Beach, VA
2013 Hyundai Veloster
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/15/2019 Category: Service
Better than their usual TERRIBLE service.
Waiting time still seems very long for a standard state inspection, oil change, and check on a leak. Over 2 hours, but that is much better than the usual 3+ wait I've experienced in the past.
JOHNNIE A L. from Priority Hyundai Greenbrier responded on 01/16/2019

Thank you for your review! We really appreciate it. We have been working hard to improve the customer experience and the time it takes to complete services. We hope to serve you even better on the next visit.


Verified Customer
Newport News, VA
2018 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Well I love all the employees
Patience is the best way to describe service. It's better to wait a little long to make sure they get it right then to rush and then u come back in a 2nd time cause they felt rushed.
JOHNNIE A L. from Priority Hyundai Greenbrier responded on 01/16/2019

Thank you for your 5 star review! and your kind words towards the staff. We truly appreciate it. We greatly look forward to your next service visit.