ReScore Reviews™ (112)
Thank you for the feedback and review, I apoligize that your service expereince was not exceptional. We do like to keep our clients updated and informed of maintenance items that we see based on the year of the vehicle and the age. We do live in a metropolition area with alot of traffic and stop and go driving. We do offer many different packages based on that criteria. It is always the clients decision to have these services performed as we dont pressure the client to purchase them. Our goal is to keep the client updated on the needs of thier vehicle. We do appreciate your business and always want the opportunity to continue earning it.
Doesn't seem like this location cares about their customers.
Thank you for the feedback and review, I apoligize that that your service experience was not exceptional, i was unaware that you were trying to reach me and i would like the opportunity to talk with you about your service visit. I will reach out to you tomorrow at the number we have on file. We do appreciate your business and always want the opportunity to continue earning it.
Day 2. I called to check on the status of my car again my representative tells me that the mechanic was test driving my car and my car had cut off on them so its in the back now getting worked on and he stated he would give me a call back
Day 3. I get a call from Priority Hyundai stating that my car is ready as I just finished getting dressed they called me back and stated that the mechanic was backing my car out of the service working area and my car wouldn't stop. He stated that they would take care of the problem and that my car should be ready in no time. Around 2pm my representative tells me that a plastic piece was broken off of my brakes and my brakes were leaking brake fluid. Apparently from his mouth "Because your car has 140 miles on the motor it just deteriorated" Apparently my "service representative/mechanic" didn't read the information on my car because I just had that motor put in less than 6 months ago and it has less than 5000 miles on the motor. Anyways he continues to tell me that I'm just in luck because they have the plastic piece for my car that only costs 960 dollars then continues to ask me if I wanted them to go ahead and install the piece... Uh NO! Basically I told him I didn't have any problems with my breaks I brought my car to them due to the fact of my engine light is on. He stated that he would talk to his supervisor and he would call me back about the situation... Apparently I was in luck again he told me that the lowest his supervisor would be able to go is 650 (Rolls eyes) I said I shouldn't have to pay for something that you guys made a mistake on..I told my brother the situation, while I was at work my brother went to the dealership and checked on my car...Apparently the mechanics took EVERYTHING from under my hood to try to find the leak and the "service representative/mechanic" was pointing at a a PCV valve and telling my brother that's where the brake fluid is leaking from...I never authorized them to take anything from under my hood and I never authorized them to mess with my brakes..
Long story short...If you bring your car to them they are going to fix whatever issue is wrong with your car meanwhile breaking another issue with your car and telling you it's your fault and they want you to pay for something they have done wrong.
Thank you for the feedback and review, I apoligize that we did not provide an exceptiional service experience, We appreciate your business and always want the opportunity to continue earning it
Thank you for the feedback, I apoligize that your wife who had her car serviced did not recieve an exceptional service experience. When she picked up she made no references to the shuttle driver or any concerns about her visit. We appreciate your business and always would like the opportunity to earn it.
I apoligize for this experience, We should have done a better job at communicating with you even if your particular advisor was not available. We do appreciate your business and hope that your next experience will exceed your expectations.
Thank you for the feedback and review, It was a pleasure meeting you and your family and allowing us the opportunity to get things straightened out and getting the leak resolved, I apoligize that it took more than one trip. It was a pleasure getting to know you and i look forward to seeing you again on future visits.
Thank you for the feedback and review, I am sorry that you feel your experience was not what it could have been, After finding 2 nails in the tires and including the dangerous one in the sidewall of one of the tires i had asked your partner if a tire road hazard warranty had been purchased and he was unsure, i went and called the 2 companies that we sell and it was found that no policy had been purchased, i then offered 2 different tires prices that we had in stock to give him an option. He made the choice and we installed the new tire and we removed the charges for the rotate and balance ( an additional $40 ). I know this was unexpected event, I felt the safety of the client was paramount and the risk of a tire blowout and any moment could have risk injury to him or other drivers on the road. I am sorry that you feel that i was rude or unprofessional as i have been in my postion for a long time and i have developed a very strong relationship with all my valued customers and i hope that you and your partner will continue servicing your vehicles with us as we appreciate your business and always want the opportunity to earn it.
I apoligize that you had a poor experience, the term bumper to bumper should never be used when referring to any warranties but i know it happens, anytime one is purchased for anything that comes with a warranty especially cars there usually is a very long paragraph that has " whats not covered " , thats what i advise everyone should look at when making the decision to purchase an extended warranty. The comment about the food shoukd never had happened as i instruct all of my people even if they have to go on a test drive it is just for that to either test it to duplicate the concern and after repairs are completed, never should they be taking the car to lunch or thru a drive-thru. I will take action with this and re-iterate that to me staff, Thank you for bringing that to my attention. We do appreciate your business and always want the opportunity to continue earning it.
Thank you for the feedback and review, I apoligize that it took more than 1 visit to get your vehicle to pass state inspection requirements, I do realize that at times parts are not readily available which could require a 2nd trip but should not have taken 3 trips and including the total amount of hours you referenced. I will insure this does not happen again to you or any other of our valued clients, Thank you for bringing this to my attention as i will get with my team including parts and service staff. WE appreciate your business and always wnat the opportunity to continue earning it.
I apoligize for not providing an exceptional experience on this visit that you had come to expect from us, I know that we are better than that, I have met with my team and this experience that you shared will not happen again to you or any other of our valued clients. I hope that we will have the opportunity to comtinue earning your business as we do value and appreciate it.
Thank you for the feedback and review, I apoligize that your service experience was not exceptional during this visit, We do make every effort to get all of our valued clients in and out of the shop every day as quickly as possible. We appreciate your business and always want the opportunity to continue earning it.
Thank you for the feedback and review, Our online appointment site option for waiting has been resolved and going forward depending on availability should work for you on your next visit. We appreciate your business and we hope to provide an exceptional service visit on future services.
Thank you for the feedback and review, I know that speaking with your husband after you had authorized the services i did offer some incentives as i did not want you to have a feeling that you were pushed into the decision as he said you felt. We advise on services that the vehicles require based on time or mileage in addition to observations that we see during our free mutli-point inspection. The ultimate decision on the purchase is in our valued clients hands. We appreciate your business and always want the opportuinity to earn it.
I am so sorry that we did not commuincate to you the status or keep or that you recieved inacurate information of a completion time during this visit, We appreciate your business and always want the opportunity to continue earning it. Please ask for me on your next service visit and i will insure that your expercience will be exceptional and meet your expectations.
I apoigize for the experience you recieved during this service visit, I was glad to have had the opporyunity to catch our mistake and allow me to get your vehicle fixed the next day and offer you a car during the repair, I know that it was an inconvience for you as you wanted to ride your bike that day. We appreciate your business and always want the opportunity to continue earning it. PLease get me involved on your next service visit and i will ensure it goes alot more smoothly. And good luck on the sale of the bike, Still have my feelers out for you.
Thank you for the feedback and review, I apoligize that you were not provided an exceptional experince. Our scheduling reservations are based on clients who drop off during the day and pick up later in the day and the clients that decide to wait for thier vehicles, We strive to get all of our valued clients completed before the end of each business day. Clients that are waiting for their vehicles that need basic services are normally done within 1-1/2 hours, The clients that drop off we promise to have done by end of business that day. These vehicles get cordinated within the shop throughout the day. We do value your business and always want the opportunity to continue earning it.
Thank you for the feedback and review, I apoligize that you were not provided an exceptional experience. I looked at the undercarriage of your 2002 Santa Fe, The only leak was the previously discussed severe leak from the differental that was declined to have repaired. The oil change was performed with no issues upon inspection. If you do decide to have the leaks repaired i would be more the acceptable to discuss a reasonable price for repairs. We do value your business and always want the opportunity to earn it
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