Reviews that include

Oil Change 332

Priority 245

Care 169

Problem 136

Priority Hyundai 124

Recent Reviews

Joyce T.

Chesapeake, VA

10/12/2022

Category: Service

Poor Customer Service

I had an 11:20 appointment to have a routine inspection and oil change and also agreed to have my tires rotated and balanced. After waiting for over aqu3 hours, I was asked if everything was okay and I answered in the negativeI. I was then told that my car was in the bay. A young man was also in the waiting area and expressed his displeasure of having to wait 2 hours and he and I began to talk. When he was asked for his name (Rodriquez), the person asking went to check on his car. Shortly afterward, a young lady asked if he wanted his keys back and he could leave if hm e did not want to wait. He said that he did not want to be there until 5 in the evening and she told him that he might have to be there until then and walked away. A man dressed in a white shirt and black pants approached and told him that he would give him his keys and he could leave. The young man said that he was a customer and could talk if he wanted to. The man told him that if he kept talking, he would put him out. Nobody asked this young man what the source of his complaint was. When they walked away, I told him that I had never seen anyone being asked to leave a car dealership especially when he was only talking to me when he voiced his complaint. He was loud nor disruptive. I have made a decision that it is not worth my time to come in for a service that is free if I show up at 11:20 and don't get home until after 3pm. I was shocked at the behavior of the employees toward this young man.

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