Overview

Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81

448 Reviews

99% Would Recommend
Latest Review 6 days ago

Reviews


KZ
Kara Z.
Cedar Springs, MI
Chevrolet Traverse
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2017 Category: Service
Kara said the employees were friendly and helpful. They did a good job.
This review was collected via phone interview by Customer Research Inc.

DV
Dora V.
Cedar Springs, MI
Chevrolet Uplander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2017
Great service
Great service fast appointment very trusting business

LU
Liz U.
Belding, MI
Toyota Highlander
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/17/2017 Category: Service
Liz said she had an estimate of $300 and it came to $500. She said she feels they should have called her.
This review was collected via phone interview by Customer Research Inc.

SK
Scott K.
Cedar Springs, MI
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/17/2017 Category: Service
Spoke with Chris. He said this business always does a great job which he appreciates. He has never had any problems.
This review was collected via phone interview by Customer Research Inc.

RS
Randy S.
Cedar Springs, MI
Chevrolet Silverado
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/15/2017 Category: Service
Randy said they do a good job.
This review was collected via phone interview by Customer Research Inc.

DB
Dan B.
Alto, MI
Chevrolet Corvette
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/11/2017
Enjoyed my visit...
New tires look a lot better than rock hard tired old skins it had before...'65 looks a lot better & cleaner too... good to get feedback on mechanical progress & also on originality content...nice to see it become mobile again!

BD
Blain D.
Cedar Springs, MI
Chevrolet Tahoe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/01/2017 Category: Service
Blain said he likes the owner of this business, he works with him well and he has no problems taking his vehicle to them.
This review was collected via phone interview by Customer Research Inc.

PM
Phill M.
Cedar Springs, MI
Saturn Vue
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/27/2017 Category: Service
Phill said he is satisfied. They did a good job.
This review was collected via phone interview by Customer Research Inc.

AM
Allyssa M.
Cedar Springs, MI
Scion xD
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/23/2017 Category: Service
Allyssa said employees are nice and friendly. They provide great service. Her only concern is that she took her vehicle in for an oil change and the lady on the telephone said they would fill all her fluids. However, when she left, her windshield wiper light was on indicating they did not add wiper fluid.
This review was collected via phone interview by Customer Research Inc.

WJ
William J.
Cedar Springs, MI
Chevrolet Pickup
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/14/2017 Category: Service
William said when he got home and looked at his receipt, he discovered he was overcharged for parts. He said one part he had changed himself so he knows the price difference was huge. He had planned to bring another vehicle to them for service but he changed his mind due to their pricing.
This review was collected via phone interview by Customer Research Inc.

JM
John M.
Lawrence, MI
GMC Sierra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2017 Category: Service
John said they treated him like family. They answered every question of his and they bent over backwards to get his vehicle out quickly.
This review was collected via phone interview by Customer Research Inc.

DP
David P.
Rockford, MI
Chevrolet S10 Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/11/2017 Category: Service
David said the business is friendly and they did pretty well.
This review was collected via phone interview by Customer Research Inc.

JN
Jared N.
Pierson, MI
Mercury Mountaineer
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/11/2017 Category: Service
Jared said the business wasn't able to find the source of what was wrong with the vehicle, even though there was something wrong with it. He said he felt like he paid for nothing. However, this wasn't a problem this business normally handles so he would still recommend them.
This review was collected via phone interview by Customer Research Inc.

LG
Lisa G.
Sand Lake, MI
Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/10/2017 Category: Service
Lisa said the business did what they were supposed to do. She stated they told her what was going on and she felt comfortable with it. There were no problems and they did a good job.
This review was collected via phone interview by Customer Research Inc.

HM
Holly M.
Sparta, MI
Dodge Stratus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/10/2017 Category: Service
Holly said they found the problem with her vehicle and were very helpful.
This review was collected via phone interview by Customer Research Inc.

MR
Mike R.
Newaygo, MI
Buick Encore
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/03/2017 Category: Service
Mike said he would recommend this business.
This review was collected via phone interview by Customer Research Inc.

AM
Alyssa M.
Cedar Springs, MI
Chevrolet Impala
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/01/2017 Category: Service
Alyssa said the receptionist was really nice and they did a pretty good job on her vehicle, but things had been moved around in her vehicle and she did not appreciate that.
This review was collected via phone interview by Customer Research Inc.

AG
Anna G.
Newaygo, MI
Ford Explorer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/28/2017
Quick Service
I brought my vehicle in earlier than the appointment date and they had done the estimate a day early and had my vehicle done the next morning, with what it needed. Very happy with this company and I recommend very highly!!!

JB
Jon B.
Cedar Springs, MI
Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/22/2017
Best Kept Secret in Grand Rapids
If this place isn't on your service "team", you need to hire them. They genuinely care about providing you with an honest estimate and they do great work. Our son has a car with over 150K miles, so it is critical with every repair that we get a great rundown of what is going on. Everywhere we've lived, we've needed to find that great independent mechanic so we could avoid the high prices and poor service of the dealers. This is the place.

BB
Bill B.
Trufant, MI
Chevrolet Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2017 Category: Service
Bill said while this business did fit him in even though he was late for his appointment, it was more expensive than other places.
This review was collected via phone interview by Customer Research Inc.