Overview

Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81

439 Reviews

99% Would Recommend
Latest Review 6 days ago

Reviews


WS
William S.
Howard City, MI
Chevrolet Aveo
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/25/2018 Category: Service
William said this business quoted him over $400 to replace 2 tire rods. The parts are $21 each and it takes 3 hours of labor to install them. Even at $100 an hour for labor, that doesnt even come close to what they were trying to charge him. He said they tried to charge him for an alignment he didnt ask for and they tried to charge him double for diagnostic fees when he told them when the vehicle came in what was wrong with it. They did remove the diagnostic fees when he inquired about them. He still ended up paying $320 because they didn't tell him that they were going to use parts that were 3 times as much as those that he can get from Autozone or Oreilly's. In addition, they didn't notify him that his vehicle wasn't going to be done when it was supposed to be so he made an extra trip out there for no reason.
This review was collected via phone interview by Customer Research Inc.

RS
Randy S.
Cedar Springs, MI
Pontiac Grand Am
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/14/2017 Category: Service
Randy said he has had to take his daughter's vehicle back to the business for service 3 times this week, and that is not usual for this business.
This review was collected via phone interview by Customer Research Inc.

BS
Brad S.
Sparta, MI
Dodge Dakota
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
10/26/2017 Category: Service
Brad said the staff did a lot of work on his vehicle that he would not have had done at this time. However he will recommend them for any one that wants good and fast service on their vehicle.
This review was collected via phone interview by Customer Research Inc.

WJ
William J.
Cedar Springs, MI
Chevrolet Pickup
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/14/2017 Category: Service
William said when he got home and looked at his receipt, he discovered he was overcharged for parts. He said one part he had changed himself so he knows the price difference was huge. He had planned to bring another vehicle to them for service but he changed his mind due to their pricing.
This review was collected via phone interview by Customer Research Inc.