Pughs Tire And Service Ctr Inc #5's Reviews

4.7

(35 Reviews)

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Recent Reviews

R.J. H.

Grimesland, NC

GMC Yukon XL

ReScore Review™

11/29/2014

Verified Customer

Happy

You did awesome at responding quickly to my review and took care of the problem quickly. All I wanted was for it to be noted that in the future you should go back to your records and check on when maintenance was done before doing it again. Thank you for fixing my issue. I do appreciate you doing everything to fix it. Also, I appreciate the kindness of your employee Derrick! He is awesome and always has been.

Recommended

Original Review

11/28/2014

Not happy

You did a good job on replacing the rear end grease or whatever it's called. But you did an oil change and tire rotation after only 1000 miles. I just had it in there in September for all that. I thought you kept records on when this was suppose to be done. So I just paid for an oil change that wasn't due for several more months. I was pretty upset.

Not Recommended

Jim from Pughs Tire And Service Ctr Inc #5 responded on 11/28/2014 12:20 PM

R.J.,

Thank you for letting me know about the issue at our Dickenson Ave store and I was so glad that we were able to quickly resolve this for you and I apologize for the misunderstanding. At Pugh's we always place high value on your satisfaction with our service so again thank you for the communication and we look forward to helping you again in the near future.
Thank You
Jim Jernigan
District Manager
Pughs Tire & Service Centers

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